Really great support and helping co-ordinating with the relevant departments to meet a very tight deadline on a complicated case. Couldn't have done it without your support a long the whole process! T... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Woeful service and assistance with BTL mortgage when life events inc mental/physical health deteriorated. Constant references to "head office" all whom offer ZERO help at all, on contrary merely threa... Se mer
Företaget har svarat
What could have been a challenging case was made very straight forward by my BDM (Alex Witham) and the underwriter (Sian Robinson).
Brilliant lender, my go to for BTL. Great underwriting by Chloe Newton and support by Ian May BDM.
Företagsinformation
Skrivet av företaget
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktuppgifter
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannien
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Utmärkt
648 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent communication direct with…
Excellent communication direct with underwriting team
1 april 2026
Svar från LANDBAY
Thank you for your 5 star review Craig!
Process was simple
Process was simple, quick and efficient with good communication throughout.
2 april 2026
Svar från LANDBAY
Hi Marcus,
Thank you for your feedback. We’re pleased to hear the process was simple, quick and efficient, with strong communication throughout.
We really appreciate you sharing your experience!
Very good communication and cooperation…
Very good communication and cooperation to ensure a smooth process where there was a risk delays.
1 april 2026
Svar från LANDBAY
Thank you for your feedback Makis. We’re pleased to hear our communication and cooperation helped keep things moving and ensured a smooth process!
Excellent communications and…
Excellent communications and underwriting.
speed of service on all aspects from initial application to completion a breath of fresh air.
1 april 2026
Svar från LANDBAY
Hi Paul,
Thank you for your feedback. We’re pleased to hear you found the communication and underwriting excellent.
A breath of fresh air is exactly what we aim to be!
Poor customer service for redemption
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!
26 mars 2026
Omdöme utan inbjudan
Svar från LANDBAY
We're sorry to hear about your experience, and we'd like to put this right.
We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.
When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.
Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.
Svar från LANDBAY
Thank you Andrew for your great feedback! We look forward to working with you again soon.
Great advice from BDM Alex Whitham as always
12 mars 2026
Svar från LANDBAY
Thanks for the review David. Great to hear Alex’s advice continues to make a real difference. We appreciate your support!
Recent experience on buy to let remo
Excellent experience from BDM Alex who is top tier , right through to underwriting and post offer . Highly recommended .
2 mars 2026
Svar från LANDBAY
Hi Steve, thanks for the review.
Great to hear Alex delivered top‑tier support, right through to post‑offer.
We really appreciate the recommendation!
Collette was brilliant and very patient…
Collette was brilliant and very patient with a very testing case!
6 mars 2026
Svar från LANDBAY
Thanks for the feedback Craig. Great to hear Collette’s patience and expertise helped with a very testing case. We hope to work with you again soon!
Very smooth running of the entire…
Very smooth running of the entire transaction Rahead was excellent
5 mars 2026
Svar från LANDBAY
Thank you for the 5 star review Paresh. We look forward to working with you again soon.
Generally easy
Generally easy. Not as straightforward as product transfers from other lenders are easier.
1 mars 2026
Very poor service and just for the…
Very poor service and just for the product transfer never seen a lender like this who knows client is out of there fix term and charge them a higher rate. Never recommend anyone.
1 mars 2026
Svar från LANDBAY
We're sorry to hear about your experience with your product transfer.
Our process can differ from other lenders due to the way we work with multiple funding partners. This is what allows us to offer a broad and competitive range of products, but it can occasionally mean additional steps that you might not encounter elsewhere.
Your feedback is appreciated and helps us continue to improve the experience.
Svar från LANDBAY
Thank you for your review Dipen! We're glad to hear you enjoyed working with our portal.
Time consuming process for a like for…
Time consuming process for a like for like product transfer. Took 3 weeks from PT application to offer and another month to complete. Clients were disappointed with the service.
3 mars 2026
Another Limited Company Buy To Let…
Another Limited Company Buy To Let transaction completed. Excellent service with efficiency, client exceptionally happy. 10 out of 10. Recommend this lender.
2 mars 2026
Svar från LANDBAY
Thank you for the great review Jonathan. Delighted to hear another limited company buy to let completed smoothly, with an excellent outcome for your client. We really appreciate the recommendation.
Thank you David Francis and Harry Phillips Excellent Service on a time sensitive case.
A BIG thank you to David Francis and Harry Phillips for helping me with a time sensitive case.
In less than 2 working days they were able to get me a mortgage offer for a client looking to purchase in auction. Both David and Harry were always available on the phone and quick to respond on emails. I wish all BDM's and Underwriters were the same.
23 februari 2026
Omdöme utan inbjudan
Svar från LANDBAY
Hi Dhiresh,
Thank you for taking the time to share yourfeedback. We’re delighted that David and Harry were able to support you on a time‑sensitive auction case.
We’ll be sure to pass this on to them!
Svar från LANDBAY
Thanks Barry! We hope to work with you again soon.
All went very smoothly
17 februari 2026
Svar från LANDBAY
Thank you for taking the time to leave a review. We look forward to working with you again soon.
Great online system and easy to use
Great online system and easy to use. Clear understanding of all documents needed.
12 februari 2026
Svar från LANDBAY
Thank you for your review!
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