Really great support and helping co-ordinating with the relevant departments to meet a very tight deadline on a complicated case. Couldn't have done it without your support a long the whole process! T... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Woeful service and assistance with BTL mortgage when life events inc mental/physical health deteriorated. Constant references to "head office" all whom offer ZERO help at all, on contrary merely threa... Se mer
Företaget har svarat
What could have been a challenging case was made very straight forward by my BDM (Alex Witham) and the underwriter (Sian Robinson).
Brilliant lender, my go to for BTL. Great underwriting by Chloe Newton and support by Ian May BDM.
Företagsinformation
Skrivet av företaget
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktuppgifter
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannien
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Utmärkt
648 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always helpful and good underwriters…
Always helpful and good underwriters who go the extra mile.
5 juni 2026
Yet again a fast efficient service with…
Yet again a fast efficient service with a great lending product secured for the client.
5 juni 2026
Swift and efficient service from input…
Swift and efficient service from input to completion.
4 juni 2026
Svar från LANDBAY
Thank you for your 5 star review Andy!
Excellent service as always from…
Excellent service as always from Landbay, our BDM Alex is extremely helpful, supportive and knowledgeable, the underwriting team are always helpful and easy to reach and as always a quick easy efficient process for the client.
1 juni 2026
Svar från LANDBAY
Hi Martin, thanks for your kind review. We’re really pleased Alex has been so helpful and supportive, and that our underwriting team have helped keep the process quick and straightforward for your client.
We appreciate your continued support and look forward to working with you again soon!
Really great experience with Landbay
Really great experience with Landbay. Huge thanks to Sian who dealt with both cases and was so quick and efficient. Communication always really helpful and made the process really easy for me.
1 juni 2026
Svar från LANDBAY
Thanks for your great feedback Jennifer. We’re pleased Sian was able to handle both cases quickly and keep everything running smoothly with clear communication.
We really appreciate your support and look forward to working with you again.
Harry Phillps my BDM is great to work…
Harry Phillps my BDM is great to work with and made the deal easy to get completed.
It would be great if all BDM were like Harry.
Thanks
18 maj 2026
Svar från LANDBAY
Thanks for your review, it’s great to hear Harry was so easy to work with and helped get your deal over the line smoothly. We’ll make sure your feedback is shared with him.
We appreciate your support and look forward to your next case!
able to speak to decision makers and…
able to speak to decision makers and especially at completion made sure this completed before the offer expired
15 maj 2026
Svar från LANDBAY
Thanks for your great feedback Alberto.
We’re pleased the team could keep things moving by engaging the right decision makers, and that we helped get the case completed before the offer deadline!
5*****
WHAT CAN I SAY ABOUT LANDBAY? 5*****
AMAZING FROM START TO FINISH.
HAVE NOT LOST THEIR HUMAN TOUCH.
15 maj 2026
Svar från LANDBAY
Thank you for your feedback and 5 star review! Its so great to hear you love working with our team. We look forward to working with you again soon!
Svar från LANDBAY
Hi Richard,
Thank you for your review. We're glad to hear you enjoyed working with us and look forward to doing so again soon!
swift mortgage process
Special Thanks to Adam Cross and Harry Phillips. been very helpful and swiftly processed mortgage application
11 maj 2026
Svar från LANDBAY
Hi Ergin,
Thank you for your review. We've passed this on to Harry and Adam and look forward to working with you again soon.
A product transfer should be a simple…
A product transfer should be a simple process , full underwriting is just over the top
5 maj 2026
Svar från LANDBAY
We're sorry to hear about your experience with your product transfer. Our process can differ from other lenders due to the way we work with multiple funding partners.
This is what allows us to offer a broad and competitive range of products, but it can occasionally mean additional steps, like full underwriting, that you might not encounter elsewhere. We're continuing to improve the process, and your feedback helps us make it smoother.
Increased rates at the end of the…
Increased rates at the end of the process. Absolutely terrible way of doing business, severe delays with the application.
8 maj 2026
Omdöme utan inbjudan
Svar från LANDBAY
We're sorry to hear about your experience, particularly the delays and the rate you ended up on. This isn't the standard we aim for, and we'd like to look into what happened.
Please get in touch directly so we can go through the details with you.
Our BDM assisted with getting a stalled…
Our BDM assisted with getting a stalled completion across the line, allowing the client to keep their interest rate.
7 maj 2026
Svar från LANDBAY
Hi Hayley,
We're so glad we could help get your case across the line. Thank you for taking the time to leave us a review. We look forward to working with you again soon!
A complex case which was handled very…
A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5 lender all day long.
1 maj 2026
Svar från LANDBAY
Thank you for the feedback Gary. We’re really pleased to hear the case was handled well and that our underwriter support made a difference, particularly with the legal complexity.
Svar från LANDBAY
Thank you for the great feedback. We’re delighted to hear you received such amazing service from David and Alex, we’ll be sure to pass on your kind words!
Under writer Collette on the case was…
Under writer Collette on the case was very helpful and informative.
16 april 2026
Svar från LANDBAY
Thank you for your feedback Nick. We’re pleased to hear Collette was helpful and informative throughout the case and we’ll be sure to pass on your review!
Simple process through to legals which…
Simple process through to legals which were completed on time
14 april 2026
Svar från LANDBAY
Hi Nick, thank you for your feedback.
We’re pleased to hear the process was straightforward and that legals were completed on time. We really appreciate you sharing your experience working with us.
Straightforward underwriting
Straightforward underwriting, great support and speed. All you need from a Specialist Bank
13 april 2026
Svar från LANDBAY
Thank you for your review Al.
We’re pleased to hear you found the underwriting straightforward and appreciated the speed and support from the team.
We look forward to workign with you again soon!
Case cancelled without notice
Landbay cancelled the case due to lack of response from the solicitor who was dealing with their requirements.
Zero communication to myself (broker). Case was re-instated but then client needed to sign all new documents which caused delays.
Intermediary submitted business should have the intermediary involved and informed at every stage. Poor from Landbay on this occasion.
10 april 2026
i had 100% support from the BDM it is…
i had 100% support from the BDM it is very important for me to have that
9 april 2026
Svar från LANDBAY
Thank you for your feedback Surendra. We’re really pleased to hear you had full support from your BDM. That level of support is exactly what we aim to deliver!
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