Really great support and helping co-ordinating with the relevant departments to meet a very tight deadline on a complicated case. Couldn't have done it without your support a long the whole process! T... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Woeful service and assistance with BTL mortgage when life events inc mental/physical health deteriorated. Constant references to "head office" all whom offer ZERO help at all, on contrary merely threa... Se mer
Företaget har svarat
What could have been a challenging case was made very straight forward by my BDM (Alex Witham) and the underwriter (Sian Robinson).
Brilliant lender, my go to for BTL. Great underwriting by Chloe Newton and support by Ian May BDM.
Företagsinformation
Skrivet av företaget
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktuppgifter
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannien
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Utmärkt
648 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding Support...
We've used Landbay before, as a Brokerage and always been happy with the service.
On this occasion, this was no different, with outstanding support from the Underwriter - Simrat Gill.
The case was far from straight forward, but we experienced a smooth process from our initial discussion with our dedicated contact Paula Dawson, through to Offer,
11 september 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Andrew,
Thank you for your 5 star review!
We're pleased to hear that you are happy with our service and enjoyed working with Simrat and Paula.
We've passed your review on to them.
Great service working with Dawn was a…
Great service working with Dawn was a pleasure
30 augusti 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you for your review! We're glad you enjoyed working with Dawn.
Amazing team at Landbay including the…
Amazing team at Landbay including the underwriter Collette and the business development manager Simone!!
Thanks for all your help!!
22 augusti 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you Rikesh! We've passed this feedback on to Collette and Simone.
Landbay are a delight to work with!!
Landbay are a delight to work with!!
I highly recommend using them as the allocated underwriter and personal service cannot be faulted and I will always use their services for complex cases.
13 augusti 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Sharon,
Thank you for your review. We're glad you enjoy working with us and we're able to help with your cases!
What a great lender
What a great lender, always in hand to help make the case fit, listened to use and once we found the correct rate to help the loan fit on a ltd co BTL the mortgage was produced in hours! will def use again!
31 juli 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thanks Natalie! We look forward to working with you again soon.
Excellent service
Excellent service, swift responses and direct access to the underwriter. How refreshing is that!
Chloe was always so helpful and was ALWAYS available to speak to me which made the whole process so much easier. Thank you Chloe
26 juli 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Emilio,
Thank you for leaving a review. We've passed this on to Chloe!
Very quick turnaround on underwriting
Very quick turnaround on underwriting, quick system. Easy upload of docs. No unnecessary underwriting requests. Very impressed.
12 juli 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you Vanessa. We're glad you enjoyed working with us!
Perfect service and great communication
Perfect service and great communication with the UW.
10 juli 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you Jenny. We're glad you enjoyed working with us.
Very smooth processing
Very smooth processing. Welcome assistance from the BDM Ian. Very clear list of requirements and speed of processing from the underwriter James.
Very please with the outcome and impressed with the way the case as been handled.
3 juli 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Mark, thank you for your feedback. We have passed your review on to Ian and James.
HMO Remortgage
very easy to deal with and regular updates. special thanks to Jasmin Locke on a recent case that made Landbay, as always, very easy to deal with for cases
21 juni 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you Jordan! We've passed this review on to Jasmin.
Efficient at every stage
The system was easy to use, great support and service from the team and updated at every stage. Very efficient and the product offering was superb.
21 juni 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Lucy,
Thank you for your review. We're glad you enjoyed using our broker portal and our products.
A helpful BDM
A helpful BDM, an understanding and communicative Underwriter and a Head of Sales who got involved.
20 juni 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you Chris! We're glad you enjoyed working with us.
Enjoyable experience
Jon Braddick, BDM, very approachable and know what help is needed .
Shalini Tamang,Underwriter, understand the case really well and help to solve the valation problem and always keep us updated.
Plus their system is very simple to use.
7 juni 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Nan,
Thank you for your review and feedback. We have passed this on to Jon and Shalini.
We look forward to working with you again soon.
Very easy to deal with..
Very easy to deal with... Good BDM's and underwriters.
It was an easy process and Landbay are a lender I would use again.
6 april 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Ian, thanks for your review. We're glad you found our process easy and hope to work with you again soon!
Very good product and excellent service
30 maj 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you Barry!
Absolutely the worst lender I have ever…
Absolutely the worst lender I have ever dealt with. My experience with Landbay Mortgages has been nothing short of a nightmare. Initially, I was on a fixed-rate mortgage, which suddenly switched to a floating rate without proper notice, effectively doubling my mortgage payments. The new rate was so exorbitant that I had to negotiate a payment plan just to manage the skyrocketing costs.
The ordeal didn't stop there. After enduring months of delays because they kept requesting additional documents, the head underwriter finally approved my new mortgage. However, just when I thought the nightmare was over, they pulled the new mortgage offer without any valid reason. This happened after they had dragged the process out long enough to push me into arrears and force me into a payment plan under the oppressive floating rate.
Landbay Mortgages' incompetence and unscrupulous practices are appalling. They have no regard for their clients' financial stability and seem to thrive on creating distress. Their constant delays, changing terms, and ultimate withdrawal of the approved mortgage demonstrate a complete lack of professionalism and reliability. I urge anyone considering Landbay Mortgages to steer clear and find a more trustworthy lender. This company is an absolute disaster and will only lead you into financial ruin. Avoid at all costs.
27 maj 2024
Omdöme utan inbjudan
Svar från LANDBAY
Dear Vivek,
We understand that mortgage terms can be complex, and we appreciate your patience in allowing us to look into your case.
A fixed-rate mortgage will always revert to a variable rate once the fixed period ends, which was 5% + BBR, as detailed in your mortgage offer. It also outlines when the fixed rate period ends.
We also notified your broker 90 days before the end of your current fixed deal and then we notified you 30 days before.
Regarding rescinding your new mortgage offer, Landbay is a responsible lender with strict policies that need to be met to consider a new application.
I appreciate that this isn't the outcome you would've wanted. However, I hope that our response clearly explains why we have made this decision.
Scott (Underwriter)
Scott (Underwriter), was amazing. Constantly keeping me updated and being proactive. So grateful he was dealing with this case as I don't think it would have been offered without him.
29 maj 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Creig, thank you for your review. We're glad you enjoyed working with Scott and have passed this on to him.
Virtually unparalleled access and…
Virtually unparalleled access and excellent service from Landbay's underwriter on a number of recent cases, without which it's entirely possible none would have proceeded with this lender.
29 maj 2024
Omdöme utan inbjudan
Svar från LANDBAY
Thank you Ron! We look forward to working with you again soon.
Landbay from enquiry to offer
Landbay from enquiry to offer - simple application process, with shopping list of requirements and items conditioned for offer made the application process transparent and achievable there by meeting clients objectives - Very happy
22 maj 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Paul, thank you for your review. We're pleased you found the application process simple and hope to work with you again soon!
Great lender
This lender delivered a quick efficient service throughout. Great product and very helpful. Harry was always on hand to answer any queries. Highly recommend
20 maj 2024
Omdöme utan inbjudan
Svar från LANDBAY
Hi Marian, thank you for your review. We're glad you enjoy our products and working with Harry.
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