laidback london Omdömen 

943
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

I have four pairs of Laidback London sandals and, while they are very pretty, unfortunately the quality simply doesn’t match the price point. Despite very light wear, within a year (and in one... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ordered boots on Saturday through the website for a birthday gift, had an issue with courier. Contacted laidback London by email, they sent a new pair same day. Arrived the next day. Boots look amaz... Se mer

Betygsatt 4 av 5 stjärnor

Ich melde mich noch mal bezüglich meines Umtausch. Inzwischen hat die Firma sich bei mir gemeldet und sehr professionell reagiert und mir auch die Möglichkeit gegeben, die Schuhe zurückzusenden. Meine... Se mer

Betygsatt 5 av 5 stjärnor

Strong, comfortable AND stylish! My foot is very fine and still stays well maintained in the shoe. It is my third pair from your brand for different seasons and I am a big fan. I live on the road a... Se mer

Företagsinformation

  1. Butik med skinnvaror
  2. Butik för modeaccessoarer
  3. Skobutik

Skrivet av företaget

Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

943 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(943)

63 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great sandals, great company

Great shoes and great company to deal with. When I had a query they were very quick to respond and sort it out. The product itself is excellent. Extremely comfortable sandals. As has been said before size up if you are a half size

9 juni 2025
Betygsatt 2 av 5 stjärnor

Lacking in quality I felt

Good customer services but I bought one pair of shoes that snapped after wearing them only a couple of times, had them replaced with some that wouldn’t go on my feet (right size and I have normal feet) then the next replacement had lots of beads missing from the detailing but I don’t have the time to keep emailing and returning so have just kept the last pair delivered. I am sad to say I won’t be purchasing from these again.

2 juni 2025
Logotyp för laidback london

Svar från laidback london

Hi Hayley, thank you for your feedback — we’re really sorry to hear about your experience. That’s far from the standard we aim for, and we completely understand your frustration. We appreciate you giving us multiple chances and are genuinely sorry that the replacements didn’t meet expectations. If you change your mind, our team is always here to help at help@laidbacklondon.com.

Betygsatt 1 av 5 stjärnor

Wish they hadn't broken!

Only wore the sandals 4 times and the toe post already pulled out on one of them. I'm so disappointed - I really loved the sandals!

9 juni 2025
Logotyp för laidback london

Svar från laidback london

Hi Becky, we're so sorry to hear this — it absolutely shouldn’t have happened. We’d like to offer a replacement, so please contact our customer service team at help@laidbacklondon.com with your order details and a photo if possible, and they’ll take it from there. Thank you for letting us know.

Betygsatt 5 av 5 stjärnor

TOP QUALITY SANDALS

I really recommend this company, not only for the excellently manufactured products but even for the assistance provided by the team and customer service, ready to respond quickly to all my questions and to ship goods in a rush.
I bought three pair of sandals and I love them!
They are made with top quality materials and are very comfortably to wear! Thank you!

2 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Really bad service and kept getting…

Really bad service and kept getting ignored by customers service and then telling me that it was delivered when I was sending it back to you x I had to show proof x so bad and then not even a sorry!

22 maj 2025
Logotyp för laidback london

Svar från laidback london

We're really sorry to hear this and truly regret the experience you’ve had. That’s not the level of service we aim to provide. We’ll be reaching out to you directly to look into what happened and make things right- we’d love the chance to regain your trust.

Betygsatt 5 av 5 stjärnor

I LOVE these sandals!

I LOVE these sandals!! They are well-made and comfortable. Plus, I’ve received so many compliments on them! And, the shipping was fast and everything arrived in excellent condition. This purchase was great overall!! I will be purchasing more.

27 maj 2025
Betygsatt 4 av 5 stjärnor

The shoes are really too beautiful but…

The shoes are really too beautiful but I shouldn't have trusted the reviews. The sandals are stiff and stay that way. My foot isn't wide or thin, but somewhere in between, so they hurt a bit.

2 juni 2025
Logotyp för laidback london

Svar från laidback london

Thank you for your honest feedback — we're really glad you love the look, but we’re sorry to hear they haven’t felt great on your feet. The leather we use is natural and does soften with wear, but we totally understand that break-in periods can be tricky. We’re here if you'd like any tips on softening them up or finding a better fit for your foot shape 💛

Betygsatt 1 av 5 stjärnor

I’ve purchased laidback London shoes…

I’ve purchased laidback London shoes and have been very happy. They are unique, made well, the shipping is fast!

HOWEVER, my last experience was very DISAPPOINTING. I received an email offering 25% off a purchase. I chose to purchase a cute pair of macrame flip flops. Went to put the order in and I did not see a place to put the 25% off code in….i pressed the payment button hoping it would come up, but the purchase went through.
I then wrote to the help email, didn’t hear back after 2-3 days, so I wrote another. Received my product, wrote another….no responses. I’ve been in sales a long time. If you reputable get back to the customer…
The shoes were cut differently than the 6 other pairs I have, so I decided to exchange rather than return because again, they’re unique.
But this has left a bad taste in my mouth….
Return was easy, but communication is nil.

16 juni 2025
Omdöme utan inbjudan
Logotyp för laidback london

Svar från laidback london

Hi Sheri, thank you so much for your feedback and bringing it to our attention. We’re truly sorry for the frustration this caused. You should’ve received a response much sooner, and we completely understand why you’re disappointed.

We’re reaching out to you directly now to help make things right - and we’d really love the chance to gain your trust back. Your support means a lot to us, and we’re committed to doing better.

Betygsatt 5 av 5 stjärnor

Amazing company

Absolutely brilliant company, I ordered a gorgeous pair of sandals that arrived super quickly and they are beautifully made. I’m so pleased, thank you!

28 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exchange -simple!

The first pair I ordered were too narrow for me so I returned and exchanged for another pair of sandals.. very helpful staff, easy to do and I love the new ones!

27 juni 2025
Omdöme utan inbjudan

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