laidback london Omdömen 

Fabulous customer service ( chasing a delivery through no fault of theirs)… Love my boots so warm stylish and comfortable

I have four pairs of Laidback London sandals and, while they are very pretty, unfortunately the quality simply doesn’t match the price point.

Despite very light wear, within a year (and in one case, two months) I’ve had straps snap on different pairs and, in one case, the sole actually came away. Given the price of the sandals and how little they had been worn, I really wouldn’t expect this.

What has made the experience particularly disappointing is the customer service. I contacted Laidback London about the pair that fell apart after two months, simply asking whether they could be repaired — I wasn’t even asking for a replacement — and received no response.

It’s a shame because I genuinely love the way the sandals look, which is why I ended up buying four pairs. But having now had problems with several of them, combined with such poor customer service when I tried to resolve the issue, I wouldn’t recommend them, especially given how many other suppliers that exist of pretty summer sandals.

I’m satisfied with the shopping at Laidback London.

Both sandals are not identical

Complete disaster. Ordered my usual size of sandal (am always a 7). They were so small I had to return them. So I thought I’ll accept a gift card and order the larger size. Tried to do that but was sent a box of mismatched sandals, neither of which were what I ordered. I’d run out of time to order a new pair as I was going on holiday, so returned the mismatched pair and asked for a full refund to my original payment card. I’ve now asked three times and have only been given £4.50 delivery fee back. Last asked them 3 days ago and am now being ignored.
Asked again today and my email was replied to saying ‘request closed’.
I judge a company by their customer service. This has been a disaster and they still owe me £71. Avoid at all costs.

Odd design on the laid back london Jun 4.0 slipper
Its beautiful but slips off the back of my heel every step I take. I wear a 7.5 and ordered the 38 Euro size per the reviews. The foot bed fits good - a tad snug but feel like they would be perfect in a day but the heel bed design is so shallow Im not sure if its not suppoed to slip off when you walk? They are soft and pretty but Im just not sure of the sizing. Im 5,2 and weigh 113 lbs for reference and I consistanly wear a 7.2. If you are looking for a pretty slipper that fits more like a comfortable shoe maybe look elsewhere or order two pair- one smaller and one larger and you might get lucky!

Lovely products, just a couple of observations. I was sent a size 40 in a 39 box, so I had to send it back. The customer service team were very helpful.. however one of the flip flops had a sharp edge just by the inside toe, so to start with, it was quite sore. I filed it off, so I can now happily wear them.

Sono tre anni che compro un paio l’anno!
Flip flop artigianali,ben fatte!
Costano un pò ma vale la pena,durano.
Anche la spedizione abbastanza veloce ma purtroppo non gratuita.

The shipping was fast, the product is so cute, and the quality is top notch!
I will purchase again - so many sweet styles to choose from.
And didn’t mention how comfortable they are. 😊

Love my sandals! Very high quality and well made, beautiful bead work. Comfortable after they are worn a few times. The only issue is that I wish they had half sized because I had to size up to a seven and it looks a bit long in the back of my heel.

J’ai reçu mes tongues rapidement mais bien trop petites alors que j’ai pris une demi pointure au dessus et rien n’indiquait qu’il fallait prendre plus grand ! Maintenant je dois payer 12£ pour échanger ou me faire rembourser
C’est scandaleux

I own three pairs of Laidback London sandals. They’re absolutely beautiful and fit well. However the quality doesn’t match the orice. For around £100 per pair I would expect them to last far longer. I haven’t worn them much but all three pairs have one issue or another - detached sole, the centre piece which fell off or the leather colour which comes off in the rain. A shame as they’re so beautiful to look at.

Love all of my Laid Back London boots. They have been my go to this winter- I have 3 colors and the cream is transitioning me to spring- they are comfortable and stylish and I get so many compliments! Fun find!

Had the Jun 4.0 slippers gifted to me as a Christmas present. They are gorgeous and were so pleased with them but the right slipper started to rip and fur became loose within the first month of wear. I have been trying to reach the customer service team for two months now, with multiple follow ups on my original email but unfortunately, no response! I would have hoped for more seeing as they are expensive for a pair of slippers, plus when the brand ethos is craftmanship and quality - really disappointed! 

It's great to see the brand innovating, but they should keep the classic lace-up boots without a platform in their catalog. Those simple, timeless boots from a few years ago were perfect—please bring that model back!

Great footwear - beautifully made - good range to choose from and always excellent customer service

Ordered boots on Saturday through the website for a birthday gift, had an issue with courier. Contacted laidback London by email, they sent a new pair same day. Arrived the next day. Boots look amazing. Can’t wait for the unwrapping.
Great product, excellent customer service.
Thank you

I purchased a pair of their boots in Santa Fe, New Mexico. One of the boots squeaks so loudly they are unwearable. Even in places where there’s a lot of noise, you can hear the squeak above it all. So embarrassing. I contacted the laid-back London team, they asked for a video. I sent them the video which is almost funny to watch, It’s so loud. But they have ignored me and have not initiated an exchange. These boots are very expensive and I feel as if I’ve wasted all that money.