I have four pairs of Laidback London sandals and, while they are very pretty, unfortunately the quality simply doesn’t match the price point. Despite very light wear, within a year (and in one... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered boots on Saturday through the website for a birthday gift, had an issue with courier. Contacted laidback London by email, they sent a new pair same day. Arrived the next day. Boots look amaz... Se mer
Ich melde mich noch mal bezüglich meines Umtausch. Inzwischen hat die Firma sich bei mir gemeldet und sehr professionell reagiert und mir auch die Möglichkeit gegeben, die Schuhe zurückzusenden. Meine... Se mer
Strong, comfortable AND stylish! My foot is very fine and still stays well maintained in the shoe. It is my third pair from your brand for different seasons and I am a big fan. I live on the road a... Se mer
Företagsinformation
Skrivet av företaget
Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Kontaktuppgifter
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, Storbritannien
- 020 79934703
- help@laidbacklondon.com
- laidbacklondon.com
4,1
Bra
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Too big
Too big. I had asked for a size 7. I was delivered a size 8. Now they have stretched even bigger. Waste of money. Can I get an exchange?
19 juni 2025
Svar från laidback london
Sorry to hear this! Did you already get in touch with our customer service team? If the boots are still unworn, we’ll be happy to arrange a free exchange for you.
Great boots but frustrating delivery service with FedEx Portugal
I am updating this review because after getting in contact with LBL customer service they have sorted out the problem and I’m happy to report that my boots arrived today and I love them. I was even offered a replacement if they hadnt reached me. So I’ve given extra stars but missing one still goes for FedEx portugal.
Apalling delivery service from FedEx used by Laidback London to deliver to Portugal. The tracking has stated out for delivery for 3 days now but nothing has arrived. FedEx are virtually impossible to contact so in all these days I have waited for the delivery and nothing has come. Again it’s been pushed forward to tomorrow without explanation and no response from LBL customer services. Will I ever receive these boots?? I am resorting to this review to try and have some answers!
17 september 2025
Omdöme utan inbjudan
Svar från laidback london
Hi Leona, thank you for sharing your feedback. FedEx is our logistics partner, and unfortunately we only become aware of delivery issues once they are raised with us by our customers. We truly appreciate you reaching out, and from what I understand our team has been responding to your messages on IG, while Sarah from our customer service team is already assisting you directly. We’re very sorry for the inconvenience and hope your boots are with you very soon.
Sandals were lovely but so small
Sandals were lovely but so small, and I have narrow feet. Returned and item received on 28/8. Refund was supposed to be done within 5 days… I’m still waiting and no response to my email. Such a shame as I was going to order again, but based on no refund and non response to my email I probably won’t bother again.
28 augusti 2025
Omdöme utan inbjudan
Svar från laidback london
Thank you for your feedback 🤍 We’re so sorry for the frustration. Our customer service team has tried to get in touch with you — could you please check your inbox (and spam folder just in case)? Your refund has already been processed, but depending on your bank it may take a few days to appear.
Love this brand and their setsu boots
Love this brand and their setsu boots. Just dealt with customer service, they were prompt, polite and gave me the answer I needed.
9 september 2025
Omdöme utan inbjudan
I had a query about a discount code…
I had a query about a discount code that didn't work. Laidback quickly responded and credited me back with the offer. The shoes and sandals I've bought are well made and I love their look plus the handmade quality.
5 september 2025
Omdöme utan inbjudan
I placed an order via Instagram
My boots have arrived and they are lovely.
Thank you.
Deborah
30 augusti 2025
Omdöme utan inbjudan
Love these shoes
Love these shoes! They’re the only flat strappy sandal I can wear and not have aching in my legs after a full day of wearing them. I can walk miles in them , they’re beautifully made, and the quality is there.
6 juni 2025
I love this product
I love this product, old pair of flip flops were old. So treated myself to a new pair. There was a discount but couldn’t apply it. I sent an email to the help desk, they applied. The flip flops arrived and the discount was in my account. Thank you for quality service and great flip flops!
5 augusti 2025
Omdöme utan inbjudan
Great product and service
Lovely, hand-made quality product and loved the eco-friendly packaging. Prompt and personable service.
25 juni 2025
Svar från laidback london
Hi Kristina, thanks for reaching out - once processed, refunds can take a few days to appear in your bank account, depending on your payment provider. If it’s been longer than expected, feel free to send us your order number and we’ll check for you.
My sandals are very uncomfortable…
My sandals are very uncomfortable especially between the toes. See
26 juni 2025
Svar från laidback london
Oh no, we're so sorry to hear that! If you need help with an exchange or return, feel free to reach out - we’ll get it sorted for you 💛
Quick shipping
Everything about buying from this site was great. Received shoes in less than a week
26 juni 2025
i bought a lot of shoes from your…
i bought a lot of shoes from your company - mostly everthing is fine. but one shoe is broken after a few month. i think the shoes are to expensive for that.
25 juni 2025
Product came used
Product came used. Clearly a return or something similar. Dirt on soles, small tear on one bottom sole. Will never buy again!!!!
2 juli 2025
Svar från laidback london
Hi Peggy,
We're so sorry to hear this — that’s definitely not the experience we want for our customers. It sounds like something may have gone wrong during packing or in transit, and we’d really like to make it right.
Please could you email us at help@laidbacklondon.com with your order number and a few photos of the issue? Our team will look into this straight away and offer a resolution.
Thank you for bringing it to our attention.
O produto é aquilo que eu esperava .
O produto é aquilo que eu esperava .
Super confortável e muito bonitas .
A encomenda chegou na data prevista .
1 juli 2025
This is my second pair of sandals and…
This is my second pair of sandals and like the first pair I ADORE them! So pretty and so comfortable, I get so many compliments and will buy more
24 juni 2025
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