BPS Depot Omdömen 

I ordered a ladder in early August with a quick delivery time, only to be told it would be available in two weeks. Then when i waited three weeks to be told that it was out for another two weeks.

Ordered a tripod step ladder great product. Courier damaged it and I contacted Carly in customer service, she was really good and dealt with my issue, offering replacement or partial refund. I had been impressed with the ladder so opted for a discount off a smaller one as an addition, Carly arranged this and this arrived with no damage so I guess I was just unlucky with the first one.

I’m very disappointed. I ordered ladders and they were delivered damaged. I’ve tried to call and email the company as well as get on the website chat with no human interaction at all. I’ve sent the photos to them. My next course of action is my card company. I’d love to be able to post the photos here. A whole rung of the step part of the ladder is basked in and twisted. The box had big gashes in it and all. I’d steer clear of these folk !!

I really should have read the reviews before i dealt with this company. We received the ladder on Friday and one of the rungs were bashed in , we called the company several times with no reply. Emailed them too and received nothing back.
9% of customers gave this company one star , I wont make the same mistake again.

Item - corner garden sofa arrived on time and was as described. However many cushion covers were missing and these have been chased several times - each time waiting on automated line has taken 20+ minutes and twice I have been advised that replacement covers would be sent but nothing has arrived. WhatsApp message not responded so frustrating.

I made the mistake of ordering a 7 step industrial platform ladder from this company, before I read the trustpilot reviews! I ordered with next day delivery? What a gimmick! They don’t tell you at point of order ! That’s weekend delivery is non existent!
So when I ordered on a Friday! I was messaged that delivery will be on a Monday! Not Saturday! This was after payment! Then on Monday lunchtime
I received a telephone call from a sales representative of this company, advising that they were out of stock! And couldn’t deliver for 2 weeks! I immediately remembered what I had read on trustpilot reviews from other customers experiences. That this is what bps normally do after receiving payment. I exclaimed this all to the person on the phone ! And that I won’t tolerate such behaviour! And asked my order be cancelled! And refunded! I wasn’t informed how long my refund would take ! Luckily I had paid via Klarna! And reported this all with evidence! Of further emails I had sent regarding my refund ! Hadn’t it been for Klarna! I’d still be waiting!
Not a trustworthy company to deal with ! Knowingly selling out of stock items ! Lying about next day delivery!
Also the feefo reviews are not to be trusted! They only send them out requesting a review from people they themselves select ! And don’t show negative reviews! Only the positive!
My order

I ordered a ladder on 02.07.26 ,the next day I was told it was out of stock but they would send it out as soon as it came back into stock ( usually 2 weeks). Almost 2 months have passed and I’ve heard nothing.
I’ve had to get a ladder elsewhere and ask for a refund, we will see how that goes.
I would not recommend this company.

Great service , product exactly as described, very well packaged so no damage or issues. A bit sceptical after reading some negative reviews on Trustpilot but totally satisfied.
Would recommend to anyone.

I rang Carly Stevens for some Imformation on one of the companies products.
And she could not have been more helpful and actually sent me the details very quickly.
She was a very pleasant lady.
And I hope she does well in the company.
She has all the qualities.
Kind regards Thomas Burke

Ordered 2 items, one was delivered with no problems, the other didn't arrive. After chasing it they confirmed the item was out of stock for 2 weeks so I requested a refund...after that its a up hill battle, telephone number is just an automated answering machine that no one ever answers. Online chat works until you ask for a refund, WhatsApp is just an automatic reply and once again no answer. 5 days and still not refunded. Avoid this company like the plague just go to Wickes and buy the same thing for the same price.

I purchased a ladder from BPS on Friday the 14/08/2026. On Monday the 17th I called them to ask for a delivery date no answer. I went on to there Webb site and found a What’s App contact for them, possibly AI. I asked about my ladder delivery only to be told not in stock for 3-4 weeks. I then asked why was my order taken then ? What’s App said sorry. I then said that I want a refund & the message replied I will sort a refund straight away, several minutes later it said all sorted 3-5 days. After 3 days I call BPS Depot no one answered I sent Emails no answer. I have now received 2 Emails saying sorry and refund definitely sorted. I called again today 24/08/2026 and said where is my refund I was put through to accounts and there Ans m/c since then I can no longer get through.
Nat West contacted and dealing with it for me

broken platform, no answer on telephone, so basically an unusable platform with no customer service.

I ordered a 5.1 mtr ladder with a set of secure wall brackets & a stand off for the top of the ladder.
The items arrived promptly however the carrier wasn’t as careful as they should have been, not the fault of the manufacturer.
I contacted Carly Stevens at customer service, she was brilliant offering me a replacement ladder or a refund, the damage isn’t going to affect my use of it so I opted for the refund which was sent to my bank account the next day. I am extremely happy with the service & would recommend anyone wanting their products
Thank you again Carly you we’re brilliant

I am writing this to warn other customers about my experience with BPS Depot.I ordered garden furniture on 10th August. The website explicitly stated the item was in stock. However, after placing the order, I was left completely in the dark. I received:No delivery updatesNo tracking informationZero proactive communicationI had to chase them down myself just to find out what was happening. Only after my inquiry did they finally process a refund, claiming the item was actually out of stock.Advertising items as available when they are not is completely misleading, and their customer service is an absolute joke. Avoid this company. (Wow you replied .How am I supposed to get in touch)

Ik had er een trap besteld. Maar was niet tevreden. Dus heb hem netjes de dag erna op de post terug gedaan. Maar heb het bedrag nooit terug gehad. .Telefoon nummer nemen ze nooit op en op de chat reageren ze niet krijg je een bot.

Dear BPS,

We would like to formally raise our concerns that we had terrible experience with your company regarding the online purchase of “Trade Master Professional Scaffold Tower – 7.4m working height”. Please confirm in writing when our full refund will be processed and provide the transaction reference number.

Please find below points for our bad experience with your company:-

- Our payment was accepted despite Pack no. 1 of the scaffold tower was out of stock.

- We purchased the scaffold tower on 4-July-2026. However, you did not inform us until we called your company on 17-July-2026 that the item (Pack no.1) was literally out of stock.

- From 17-July-2026 to 3-Aug-2026, You arranged to collect the items (Pack nos, 2, 3&4) for full refund.

- You stated that the full refund would be completed by 14-August-2026. Unfortunately, we have not received any refund until now.

- We never received any response after we left voice messages to your answering machine.

- On 18-August-2026 (2:56pm), Your telephone operator refused to listen to our call and refused to provide his name for our reference. They tried to put us through to somewhere but then it went down to voice mailbox.

Appreciate your prompt attention to this matter. We look forward to your swift response and a mutually satisfactory resolution.

Yours sincerely

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Hi Carly Stevens (Manager of Customer Complaints),

We called your company BPS many time regarding the missing product and the refunds. The calls we made on the last day had been put through to someone else and no one answer & no one returned our calls. It was not meaningful you kept calling us and sending emails to us now about this bad review. You didn't care about the situation we encountered.  You just care about the review on social media.  It was not the right way to do business.  Furthermore,  we are going to report to the Citizens Advice and Trading Standards.

Regards

Ordered a single width scaffold tower 4.7m high, because this company puts on their bumph that they are the only ones delivering the next day (utter lie...). And guess what?
Just received and email. They are out of stock, took our payment and won't deliver until over 2 weeks.
Of course can't get hold of anybody, just an answering machine.

Ordered Home Master 175kg Corner Storage Shelves and Home Master 175kg Storage Shelves in late June arrived promptly next day but the boxes did show sign of wear. Moving on to late July ready to build the shelving both items had minimal damage to the edges of the shelve boards but as being used in a garage this was acceptable. However the Storage shelves had 3 parts missing. I was unable to use the online chat as it was saying we are not online. Was in a queue on the phone for 45 minutes before giving up. Using the online contact service detailing the missing parts I eventually got a response two days later asking for details (already supplied) of the missing parts including photographs of what was in the box. I responded immediately but it took another 4 days (including a prompt email after 2 days) for a response which acknowledged the information and again asked for conformation of the missing parts. I responded confirming the missing parts. I was then advised the following day the the missing parts would be shipped out. Now 4 days on still waiting for any information on despatch or delivery. As an aside the shelves are excellent. So much so during this "Support Experience" I ordered and received a second set of these shelves (next day) with no issues and they are built and in use. If not for the poor CS experience this would be a 5* review.

I own a tripod ladder. 3.4m spring went on the foot.
Customer service once through, 15 minute wait, was very polite and quickly sorted out my FREE replacement pin. Can't argue with that!

Very good product and excellent fast service. The Universal Ladder Hooks do the job exactly as described. Quickly on and quickly off and work well on the roof. Nigel