BPS Depot Omdömen 

The quality of the scaffolding is good, and even though one section of mine was damaged on arrival(possibly in transit)the section was replaced, the service was very good (thanks Carmela)
Overall a good experience I would gladly recommend.thanks

We had a delivery of a 10 tread ladder which we were not at home to receive. Unfortunately the ladder was damaged. We contacted customer service to explain and provided photos. They come back to us immediately to ask if we would like a replacement or refund. We asked for a replacement as the ladder itself is great and just what we needed. They have already sent the replacement. Excellent all round service

It sounds ridiculous but I bought a 12m high industrial grade scaffolding tower through Amazon. It was a good price and included delivery to my home in the Hebrides. Well the delivery company let BPS down. It took a week longer to get here than estimated. That wasn't a problem at all. Unfortunately two parts were missing. BPS were fantastic and immediately despatched the two replacements, which did get here very promptly. A fortnight later one of the missing pieces turned up! I contacted BPS and they said keep it as spare. When things go wrong you really can tell the calibre of the company. BPS were outstanding. So much for the service aspect. The product itself is really good. Its strong but lightweight. It's a 3T design so is very safe to erect. It's aluminium so not going to rust in the salty sea air, unlike my last scaffolding. I can recommend this product and the company.

My Son Purchased the grand gazebo. Roof damaged and delivery driver sent back. To be fair to BPS sent out a new roof arrived 2 days after. Attempting to Put gazebo together with missing parts and a Top bracket missing wooden support struts missing. Left a message for BPS Depot via web page to contact me as supposedly open Saturday. By Sunday still no response left another message Sunday waited until Monday afternoon still no response.
Left a voice message asking for them to contact me. Tuesday still no response left another message. To be honest I’m not waiting until Wednesday the customer support is dreadful. Spent over a £1000 for a gazebo that cannot be put together because not all parts arrived. I wouldn’t personally purchase from this company as customer support non existent. I will be going legal regarding this matter.

Purchased a corner out door sofa. The quality of the frame seems really good with friends commenting how good it looks. Admittedly there was an incorrect item delivered but with helpful customer service, a replacement part was delivered and surplus piece collected. I now have an outdoor living space rivalling much more expensive models.

I purchased a 6 seater garden sofa on the 9th of July which promised next day delivery. After taking the next day off work to wait in for it, it never arrived ( no contact from company to say it wasn’t coming) 4 days later the sofa arrives and when I’m putting it together, I realise I have been sent two right hand end armrest/ leg pieces- no left so can’t be used.
After waiting on the phone for 45 mins I eventually get through to someone who says they will send the missing part.
A week later I receive another armrest which is the wrong one. Again I contact with pictures of proof and am told another one will come. This happens 3 times , each time waiting another week for the wrong part to arrive.
I was eventually told 8 days ago that they had been sending me parts for the 4 seater by mistake and one was on its way but it still hasn’t arrived.
Summer is nearly over and I haven’t been able to use the sofa I purchased over a month ago.
The sofa itself is lovely and I can’t fault that apart from not getting a whole one but the customer service is appalling and I am going to have to go through my bank to get my money back as now I am being ignored when I contact them. Such a disappointment and a lot of my time used having to repeatedly try to get in touch with them. It’s been a very stressful experience.

Placed an order 28th July, apparently the item has been on its way to the courier since 30th July and advised 3-5 days from there. Ive heard nothing, it's 10th August. I've spent hours on hold, over multiple days. I've tried Chatbot and emails. if BPS do not contact me with an update on the order, within 48 hours, I will be placing a chargeback with my credit card provider. This level of service is indicative of a company thats going out of business.

Carly was an absolute superstar in sorting out a problem with our order (my fault).

RIP OFF - CON JOB - CONMEN - having purchased 2 individual 4 mtr home master towers i wished to extend one of the towers to a 6 mtr tower - so i asked to purchase the items required by email - i asked for 2 7rung frames 4 handrails red and 4 diagonal rails blue and 2 corner steadies (as i had already purchased 2)- email came back stating they could not sell any items individually and then suggesting an extension kit at £399.00 - that was more than one of the towers i had purchased!!! - i emailed back that i did not need any corner steadies as i had purchased 2 on their own previously - meaning i would have ended up with 6!! - so this means that this totally unprofessional company operates a RIP OFF and CON JOB - what happens if an item gets damaged would you have to buy a complete tower?? - I WOULD ADISE LIKE COVID _ AVOID!!!!! - nigel / stratton build

Great response from my initial issue

Item delivered promptly (loft hatch and ladder) item could not be fitted for a number of weeks due to extreme heat. When packaging opened part of the wood had significantly split, carpenter had to repair which increased costs. BPS with no arguing agreed to reimburse the extra costs I incurred.

I ordered a 3 tier ladder from Amazon sold by BPS.The ladder was delivered by DX next day delivery. Unfortunately the ladder arrived damaged. I started an online chat with BPS customer support. This issue was resolved without any hassle. I sent some photos of the damaged . And replacement was organised. Fantastic customer service. Thank you. I would definitely recommend BPS.

This company has the worst customer service I’ve ever dealt with. They don’t answer phone calls, they don’t reply to messages, and based on other negative reviews, I can confirm everything people are saying is true. They take your money and simply don’t care.
My scaffold arrived five weeks late, and the main package was missing. Who does that? I’m now stuck with three out of four packages, completely useless without the final one, and there’s no sign of it being delivered.
I will be issuing a Letter Before Action against this company for wasting my time and taking my money. A business operating like this should not be trading.

Great customer service, had any issues dealt with quickly.

I bought a step ladder via Amazon BPS customer service was very prompt and efficient, I'm very happy with my interaction with this company and with my purchase. These step ladder is manufactured to a high specification and is very stable while I'm using it in the garden

Ordered a tripod ladder but didnt arrive next day as expected (Friday). I'd had no contact from BPS but on Monday I got an email saying I was being refunded. I complained and they contacted me, apologised for not getting in touch before, explained what had gone wrong and why (they were in the midlle of relocating and the ladder had been damaged en route so had been returned to them).They asked me if I'd like a refund or a ladder - I still needed the ladder. In less than 24 hrs ladder has safely arrived and carried into my hallway. One star to 5 star - things can go wrong but its how problems are dealt with that makes a difference (thanks Carly!)

Carmela helped me massively even replying on Sundays to get an issue sorted for me. 2nd time I’ve used BPS and won’t be the last purely down to her willingness to help

Despite receiving damaged ladders, Carly in the BPS customer service team resolved the issue swiftly, replacing the damaged ladders with new in two days. Thanks for the great service.

Very reactive and helpful in supplying a spare part for my extension ladder. Thanks to Bryan. I wish all companies were like BPS.
Charlie

Ordered online and had a little issue with the delivery times.
Spoke to Carly on the phone who was super helpful and got the issues sorted for me. And diligently tracked the delivery the following day for me, making sure to keep me updated.
Many thanks