The dresses on the website are beautiful.. If I could afford all of them I would buy them all. I recently purchased a dress that needed an exchange for a bigger size.. Customer service the prompt de... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service , ordered a dress I had been waiting to come back into stock for wedding and the wrong item arrived . I needed the dress the next day and they immediately rectified the iss... Se mer
Bought a dress for 150 euros that lost about 500 beads in 3h of sitting and more keep unraveling and falling off with every step. Bought at a German department store. Absolutely embarrassing and I'd c... Se mer
Företaget har svarat
I’m absolutely in love with all my dresses from Lace and Beads, they are always as beautiful as they look online if not better! Have placed many orders and each time the service has been nothing but e... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With over 40 years of expertise in delivering innovative fashion statements, Lace & Beads is dedicated to understanding the needs of its customer and creating a look that can transform an occasion. Founded in the heart of London, Lace & Beads offers a versatile product, designed and crafted for every customer. Our team of designers take inspiration from current trends and translate them into premium styles. We pride ourselves on quality workmanship entwined with both elegant classic shapes and exciting on-trend styles. This refreshing look is tailor-made with you in mind!
Kontaktuppgifter
London, Storbritannien
- +442073230535
- customercare@laceandbeads.co.uk
- laceandbeads.co.uk
4,1
Bra
348 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Problemas con envío y devolución de dinero
Compré un vestido con envío internacional y no lo he recibido después de un mes y medio. Entiendo que puede ser un error con la empresa de mensajería pero he mandado varios correos electrónicos (en ocasiones tardan en responder más de 3 días) y todavía mo me han devuelto mi dinero.
26 juli 2024
Svar från Lace & Beads
Thank you for your feedback. We truly apologize for the delays you faced with your order. We understand how frustrating it can be to wait for an item, especially with international shipping.
We want to let you know that your refund was processed on August 9th, and you should have received it within 3-5 working days. If you have any additional questions or need further assistance, please feel free to contact us directly at customercare@laceandbeads.co.uk.
We appreciate your patience and understanding, and we are dedicated to enhancing our service for all our customers.
👍🏻very happy with everything
24 juli 2024
Svar från Lace & Beads
Thank you so much for sharing your feedback with us!
We’re absolutely delighted to hear that you’re very happy with everything. Your feedback truly makes our day and motivates us to keep delivering great experiences.
We look forward to serving you again soon with even more beautiful styles!
Beautiful pink dresses for my…
Beautiful pink dresses for my bridesmaids, sizing perfect, comfortable & well made.
23 juli 2024
Svar från Lace & Beads
Thank you so much for your review! We’re so happy to hear the bridesmaid dresses were perfect, and It’s great to know the sizing worked just right for you. We really appreciate your continued trust.
If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with the quality and our quick shipping service. Knowing that we met your expectations truly means a lot to us.
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Good overall service!
Brilliant website, easy to use and navigate. Useful and frequent delivery updates.
However, I ordered my product in a size 8, my usual size, but needed the size up.
22 juli 2024
Svar från Lace & Beads
Thank you for sharing your feedback with us. We’re delighted to hear that you had a positive experience with the website which was user-friendly and the delivery updates were helpful.
We apologize for the inconvenience caused to you. We understand your disappointment about the sizing ran smaller than expected, But hopefully this will help you for the future orders. Hopefully, the size up fits perfectly to you.
If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Absolutely gutted ordered this dress…
Absolutely gutted ordered this dress that I was so exited for after looking for ages I knew I wanted this one
When it’s came it’s was all crinkled and struggled the get the ruffled material to not look cheap
I order 2 sizes higher than what I am and still didn’t fit the chest area, waist fine and even the material under niether would have shown everything as it wasn’t long enough
The bigger you go I would of expected these areas to also lengthen
I am really disappointed
1 augusti 2024
Omdöme utan inbjudan
Stunning Wedding guest dress
Ordered two dresses for a Wedding in Tuscany. I had an idea in my mind what I wanted and as soon as I saw the Lace and Beads website i knew they were exactly what I was looking for. I chose the Shelby yellow printed maxi dress. Wow wow wow it’s absolutely stunning, so much better that the photo, so comfortable and flattering. I sent the other dress back and had to pay postage but I didn’t mind as I had a gorgeous dress. My refund was back in my bank account in a few days. Will definitely use this website again and have recommended it to lots of my friends
10 juli 2024
Omdöme utan inbjudan
Svar från Lace & Beads
Thank you for sharing your feedback with us. We’re delighted to hear you loved the dress and were happy with our quick delivery and great customer service. Providing excellent service is always our priority, and we hope to assist you again soon and make your next experience just as wonderful!
L’article est correct
L’article est correct . Mais j’ai payer 30€ de frais de douane plus livraison donc je suis déçu . Je n’ai pas été prévenu que de frais de douane pouvais être appliqué pour une robe qui pèse moin de 800g . Dommage je ne recommanderais pas sur votre site
26 juni 2024
Svar från Lace & Beads
Thank you for your feedback. We sincerely apologize for any inconvenience or confusion caused by the customs charges.
We would like to inform you that we have stated on our website under our delivery policy that, due to Brexit, all European deliveries are now subject to taxes and customs charges. These costs and the related formalities are the responsibility of the customer/recipient and must be paid to the carrier.
For your reference, you can view our delivery policy - https://www.laceandbeads.co.uk/pages/delivery-policy
We appreciate your understanding and hope to serve you better in the future.
Grossartige Lieferung
Grossartige Lieferung. Tolles Kleid. Kann ich nur empfehlen. Jederzeit gerne wieder
24 juni 2024
Svar från Lace & Beads
Thank you for your amazing feedback! We’re happy to know you loved the dress and the quality. We look forward to helping you find even more beautiful outfits in the future!
If you need anything else, feel free to reach out to us at customercare@laceandbeads.co.uk.
Arrived very quickly
Arrived very quickly. Described excellently. Better than my expectations. Beautiful dress
24 juni 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our service. Knowing that we met your expectations truly means a lot to us!
We look forward to helping you find more beautiful outfits in the future.
Sehr schneller Kunden Service!
Mit meinen Kreditkartendaten wurde eine Bestellung dort getätigt und ich habe den Customer Service direkt kontaktiert als ich den Betrug festgestellt habe. Ich habe um etwa 20 Uhr geschrieben und nicht schlecht gestaunt als ich um 20 Uhr eine Rückmeldung erhalten habe, in der meine Bestellung wie gewünscht storniert wurde. Meine Erfahrung war daher super; sehr seriös und ohne hin und her.
Zu den Zollkosten und der Retoure kann ich daher leider nichts sagen (bin aber vielleicht auch ein bisschen froh, wenn ich die Bewertungen hier so lese).
19 juni 2024
Omdöme utan inbjudan
Svar från Lace & Beads
Thank you for sharing your feedback with us. We apologize for the inconvenience caused to you. As a result, we have initiated a full refund for your order and informed you via email. The terms and conditions regarding the custom policy is mentioned on the website. We look forward to helping you find even more beautiful outfits in the future!
If you need anything else, feel free to reach out to us at customercare@laceandbeads.co.uk.
Svar från Lace & Beads
Thank you for sharing your feedback with us. We’re delighted to hear you loved the dress and were happy with our quick delivery and great customer service. Providing excellent service is always our priority, and we hope to assist you again soon and make your next experience just as wonderful!
Highly recommend!
Overall I received very great service, the dress also came really fast !
28 maj 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re so glad to hear that you found our team member helpful and nice. Providing excellent service is always our priority, and your feedback means the world to us. We hope to assist you again soon and make your next experience just as wonderful!
Love love love 🥰
Beautiful dress, lots of compliments. I had to reduce the neckline a bit, but it wasn't a problem because there is enough material. LOVE ! ❤️❤️
28 maj 2024
Svar från Lace & Beads
Thank you for sharing your thoughts with us! We’re thrilled that you’re happy with the dress and its quality. Your feedback means a lot, and we look forward to continuing to provide you with beautiful, high-quality pieces.
Good quality dress
Good quality dress. Looks just like the photo. Straight forward returns process (purchased 2 sizes). Accurate sizing. Happy daughter.
28 maj 2024
Svar från Lace & Beads
We thank you for the positive review. It's wonderful to hear that you had a positive shopping experience. It's always a relief when what you order matches up with what you see online, especially when it comes to clothing. And having a straightforward returns process is definitely a plus, especially when ordering multiple sizes to ensure the perfect fit. It's great to hear that your daughter is happy with her new dress. If you need assistance feel free to contact us.
So happy with my purchase
So happy with my purchase. Bought it on bank holidays weekend. And panicked with I realised there wud be no postage, as I needed it for the following weekend and I live in Northern Ireland. Sent a wee email to company explaining. Offered to pay additional postage to get it here quicker. But they never took additional payment - and sure enuff. I received the dress on the Thurs. ready for the wedding. Fit like a glove. And on the day everyone commented on the dress saying it was like something from a Dior ad. So so so happy with the purchase, fit, and service. Never felt as well a fit. Told everyone where it was from. Wud defs buy from here again. Thankyou! Site recommended a 10 based on details (was sold out) - I’m normally an 8…
Chanced an 8 and fit perfectly. So be careful of fit.
28 maj 2024
Svar från Lace & Beads
We thank you for the positive review. What a fantastic experience! It sounds like the company went above and beyond to ensure you received your dress in time for the wedding. It's great to hear that the dress fit perfectly and received such high praise. Sharing your positive experience and recommending the site is incredibly valuable for other shoppers. It’s great to hear that the sizing worked out well for you even though you had to take a chance with the size 8. If you need any more assistance or have questions in the future, feel free to contact us.
Pleasant surprise
Initially, I was a bit worried due to my previous experiences with other stores, but I was pleasantly surprised by how outstanding and brilliant this experience was. My daughter needed a dress for her prom and loved the ones available at Lace & Bead. We ordered a few dresses to choose from, and they arrived exceptionally quickly. The dresses were very well-made and of excellent quality. We kept one and returned the other two. On the third day, we received confirmation that our returns were processed and the remaining amount was refunded without any fuss. It was hassle-free shopping with great customer service. Highly recommended!
23 maj 2024
Svar från Lace & Beads
We thank you for your positive review. It sounds like Lace & Bead provided an exceptional shopping experience, turning your initial worries into satisfaction. It's wonderful that your daughter found a prom dress she loved and that the process of ordering, returning, and getting a refund was seamless and efficient. High-quality products and great customer service make a big difference. Thank you for sharing your positive experience, and I'm sure it will help others feel confident in shopping with us. If you need assistance in the future, feel free to reach us.
Beautiful dress
Beautiful dress, came promptly and the quality was excellent, highly recommend.
29 april 2024
Svar från Lace & Beads
We thank you for the positive review. It sounds like you had a great experience with your dress purchase. If you need any assistance or have any questions, feel free to ask. Enjoy your beautiful dress!
Lovely dress at an incredibly reasonable price
The dress arrived on time and for the price I am delighted with the look and quality. Perhaps the packaging could be slightly improved. For a gown like this, a hanger and a bit of tissue paper between the layers would have been preferable, even if I'd payed a bit more for P&P
25 april 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re so glad to hear that you found our team member helpful and nice. Providing excellent service is always our priority, and your feedback means the world to us. We hope to assist you again soon and make your next experience just as wonderful!
Svar från Lace & Beads
We're truly sorry to hear that the item didn't meet your expectations.
Your satisfaction is our top priority, so please feel free to initiate the return process, and we'll ensure a smooth and hassle-free experience for you.
If there's anything else we can assist you with or if you have any feedback to share, please don't hesitate to reach out to us customercare@laceandbeads.co.uk
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
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