The dresses on the website are beautiful.. If I could afford all of them I would buy them all. I recently purchased a dress that needed an exchange for a bigger size.. Customer service the prompt de... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service , ordered a dress I had been waiting to come back into stock for wedding and the wrong item arrived . I needed the dress the next day and they immediately rectified the iss... Se mer
Bought a dress for 150 euros that lost about 500 beads in 3h of sitting and more keep unraveling and falling off with every step. Bought at a German department store. Absolutely embarrassing and I'd c... Se mer
Företaget har svarat
I’m absolutely in love with all my dresses from Lace and Beads, they are always as beautiful as they look online if not better! Have placed many orders and each time the service has been nothing but e... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With over 40 years of expertise in delivering innovative fashion statements, Lace & Beads is dedicated to understanding the needs of its customer and creating a look that can transform an occasion. Founded in the heart of London, Lace & Beads offers a versatile product, designed and crafted for every customer. Our team of designers take inspiration from current trends and translate them into premium styles. We pride ourselves on quality workmanship entwined with both elegant classic shapes and exciting on-trend styles. This refreshing look is tailor-made with you in mind!
Kontaktuppgifter
London, Storbritannien
- +442073230535
- customercare@laceandbeads.co.uk
- laceandbeads.co.uk
4,1
Bra
348 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Lace & Beads
Thank you for sharing your thoughts with us!
We’re thrilled that you’re happy with the dress and its quality.
Your feedback means a lot, and we look forward to continuing to provide you with beautiful, high-quality pieces.
Svar från Lace & Beads
Thank you for your amazing feedback! We’re thrilled to know you loved the dress and were happy with the quality. It means so much to us that we could meet your expectations. We look forward to helping you find even more beautiful outfits in the future!
Svar från Lace & Beads
Thank you for taking the time to share your feedback. I’m so sorry for the inconvenience caused during this process.
We’ve refunded your payment, and the amount has been credited back to your original payment method. As mentioned in our returns policy, refunds are processed once the returned item reaches our warehouse and is reviewed by our team.
For refused deliveries, it can take a bit longer for the package to make its way back to us, as this depends on the carrier’s timelines. However, once we received it, we acted right away to process your refund.
I really appreciate your patience and understanding, and if there’s anything else we can do to help, please don’t hesitate to reach out to us directly at customercare@laceandbeads.co.uk.
Svar från Lace & Beads
Thank you so much for your kind words!
We’re so glad to hear that you found our team member helpful and nice. Providing excellent service is always our priority, and your feedback means the world to us.
We hope to assist you again soon and make your next experience just as wonderful!
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our service. Knowing that we met your expectations truly means a lot to us!
We look forward to helping you find more beautiful outfits in the future.
Svar från Lace & Beads
Thanks so much for your feedback , Larisa! We’re really glad the dress was just what you wanted and got to you quickly. Hope you feel amazing in it!
The price + the dress + promptness = Excellence
The dress is gorgeous and the price is excellent! Also, the dress arrived in such a short time. Definitely 5 stars!
23 oktober 2024
Svar från Lace & Beads
Thank you so much for your lovely review! We’re really happy to hear that you found the dress gorgeous and a great deal. It’s always our aim to deliver quality quickly, so we’re glad we could make that happen for you.
We hope you feel fabulous every time you wear it! If you need anything else, just give us a shout.
Le prix est correct pour la qualité des…
Le prix est correct pour la qualité des vêtements. En revanche on n’oublie pas les frais de douane qui s élèvent à 34 euros!
La robe est très belle, mais très longue (je mesure 163cm). Je vais devoir la retoucher.
23 oktober 2024
Svar från Lace & Beads
Thank you for your feedback! We’re thrilled to hear that you find the dress beautiful—it truly is a lovely piece.
It’s unfortunate that customs fees apply due to Brexit, as outlined in our delivery policy. We appreciate your understanding in this matter, and as a token of our appreciation, we’d like to offer you a 10% discount on your next order.
Also, it’s great that you’re planning to have the dress altered. It’s designed to fit a variety of heights, so a few adjustments can make it just perfect for you. We’re sure it will look amazing once it’s tailored!
If you have any other questions or need anything else, feel free to reach out to us at customercare@laceandbeads.co.uk . We’re here for you!
Dress arrived late despite selecting…
Dress arrived late despite selecting next day delivery. No cut off time mentioned on website. Returned dress unworn brand new two weeks ago and no refund issued and ignoring all my emails avoid scammers!
24 september 2024
Svar från Lace & Beads
Thank you for your feedback and for letting us know the dress is in brand-new, unworn condition. We sincerely appreciate you taking the time to provide us with this information.
I want to assure you that we take all customer concerns very seriously, and I deeply regret that you’ve felt this way during the process. Unfortunately, we have had to implement a stricter return policy due to a significant increase in cases where worn items were being returned.
This is why we now have to refuse returns on items that carry any signs of wear or have scents such as perfume. I’m sure you can understand the need for such precautions, as it helps us maintain high standards for all customers.
That being said, we trust and appreciate your word that the dress has not been worn. In light of this, I am happy to confirm that we have processed a refund for the returned item.
Shipped very fast!!
Even though I ordered it from England, it came in less than a week! I was very impressed. The quality is great! I just wish the waste cut where my waste is, instead it’s about 2 inches higher, cutting at the end of my rib cage. I’m wearing it to a wedding and I’m super excited!!
25 september 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with the quality and our quick shipping service. Knowing that we met your expectations truly means a lot to us. We understand that the waist placement being a bit off might be a small drawback, but you you’re still excited to wear it, especially for such a special occasion.
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Beautiful dresses
Beautiful dresses, I ordered two sizes so easy to return and prompt delivery
24 september 2024
Beautiful and sparkly!
It’s a beautiful dress and it arrived very quickly! My only issue is it makes me chest look a tad flat but I’m obsessed with how sparkly it is!
27 augusti 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our quick shipping service. The sparkle must be stunning, especially if you're obsessed with it. We understand the chest fit might not be perfect, but it seems you like the overall beauty of the dress.
If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
excellent service
27 augusti 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our service. Knowing that we met your expectations truly means a lot to us!
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Love the dress
Love the dress! Was worried about the fit as I it wasn't available in the bigger size so I size down a bit, but it was perfect!!
27 augusti 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress. Knowing that we met your expectations truly means a lot to us. We are glad to hear the this dress turned out to be a perfect fit despite your initial worries. It was great to hear that sizing down worked in your favor.
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Only the best words can say about…
Only the best words can say about them. Bought a dress for wedding, I am size UK14 or L, customer service works and respons fast, helped me. Fast delivery, quality is really good. I am satisfied.Thank you
13 september 2024
Omdöme utan inbjudan
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our great customer service and fast delivery. Knowing that we met your expectations truly means a lot to us. We are happy to hear that the dress fitting worked out perfectly for wearing it to the wedding, and thank you for sharing your positive experience.
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Disappointed
I paid for extra for express24 delivery as I needed it for an event but it took 5 days to arrive therefore I had to send it back.
27 augusti 2024
Svar från Lace & Beads
Thank you for sharing your feedback about your order.
I looked into your order (LAB5025772), placed on August 23rd. Since it was after our dispatch cutoff time, it was processed the next business day. Unfortunately, due to the national holiday on August 26th, it was dispatched on the 27th and delivered on the 28th.
I understand how this delay might have been frustrating, and I'm truly sorry for any confusion caused. To address this, we've refunded the express delivery charge. If there's anything else we can assist you with, please let us know.
Be careful
The dresses on the site are gorgeous - but be really careful with trying them on. Obviously, if the dresses have been worn, refunds nor returns will be accepted. Despite me not wearing them and returning promptly, I was still accused of wearing them out. I replied to the email strongly, but then decided to call up to explain the situation human to human. Zara, was so reassuring and made me feel heard when I was previously frustrated by the false allegations. My refund has now been accepted. Thank you Zara.
4 september 2024
Omdöme utan inbjudan
Svar från Lace & Beads
Thank you for your feedback! We’re glad you like our dresses. We’re sorry for the trouble you had with your return.
It’s great to hear that Zara helped you and improved your experience. Thank you for being patient and understanding during this time. Your feedback helps us make our services better so we can ensure every customer feels heard and valued.
If you have more questions or need help in the future, please reach out to us at customercare@laceandbeads.co.uk. We’re here for you!
Customs, Shady practice, Quality + Size
CUSTOMS (shady practices)
am ordering from greece. I looked everywhere on the website for info regarding customs. They were mentioned nowhere. I even sent an email and they informed me that the only cost is the shipping + customs (which are on the client). I should have been alarmed by such a contradictory response. They provided no info on how customs are calculated. Today i paid 100€ in customs... I think that they don't mention it at all as to not deter you from ordering
QUALITY
Most importantly... the quality is off! I paid 120 euros for a tulle dress and the lining was 100% polyester. It feels so heavy and hot. The tulle kind of iches my skin. I'm overall really disappointed.
SIZE
The sizing chart must be off. I am usually a small/medium. I followed their charts. The measurments they have provided made me out to be a large. The dress came and it is huge on me... Like I'm wearing a potato sack.
I'm really disappointed with the overall experience and quality. I expected it to be much better
23 augusti 2024
Omdöme utan inbjudan
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our quick delivery and easy returns service. Knowing that we met your expectations truly means a lot to us!
We look forward to helping you find more beautiful outfits in the future.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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