KUIU Omdömen 57

The worst customer service you would ever encounter.
Buy a similar low graded solution, and don't even try this bad lame attitude.

Subpar products!!. $100 for a pair of hunt gloves, with zero heat resistance and the support staff was incredibly disrespectful and arrogant. He, in so many words, said I was not logical and negligent.
Lack of warning tags on their products. Thank you NO thank you. Gonna stick with Sitka.

I’ve also been hunting for over 40 years and used many hunting cloths from Browning, Cabelas, Under Armor and Sitka. I purchased many products from Kuiu to try as most people talk great about the gear even at the SCI World Conference they have a nice booth that is packed with people. Most of us like nice stuff that will last specially at 50 it should be my last purchase for hunting cloths. With the higher price tags I assumed that the gear would have the highest quality but don’t be fooled save your money. I bought the down pants in all two cameo options to use during the cold season and I purchased over $5000 on items through Kuius website. They are warm and very light but they tear extremely easy just walking through tall grass with a few briar patches I have a dozen tears from a 1/4 of an inch to an inch. So if you want to stay warm and sit on a sled then you’re good but way pay the money to do that? I’m now in Illinois on a deer hunt and I know which way the wind is blowing as the down white fluffy insulation is falling out. I emailed Kuiu and they are sending me a patch kit at no charge. They way they tear I’ll need a whole roll of material and more insulation! So just for reference save your money and stay away from the Kuiu down products. I emailed Kuiu back and told them not to bother I don’t have time to patch these every time I go hunting.

I was in Alaska last year with some friends. One of them was all about Kuiu. I am an experienced outdoorsman for 60 years. I've owned every brand and best up a lot of it. During our trip his Kuiu backpack ripped. I own Northface packs from 1975, Jansport, Kelty, Mountain Smith, Deuter etc. When I questioned him on it his reply was “ It has a life time guarantee!” “It was expensive!” When I compared it to the Military Day Pack I was using I was amazed on how poorly made his pack was. The stitching, the material and the innovation of the pack were inferior. I pressed him on what he paid and it was about 7 times what I paid for mine. He's a fool for assuming price equals quality.

I did more research when I got home and he fits their marketing demographic perfectly-arrogance of the mind and overzealousness of perceived ability. I'll stick with Deuter and rational purchasing decisions based on my knowledge.

He was also not aware that this brand is made in China. Caveat Emptorr!

LOVE LOVE their products. I see all these bad reviews and makes no sense. I love the lightweight packs and the clothes for layering up. The fit is really nice and how they feel against the skin. My only complaint would be the free shipping takes a week and a half. I suppose I am spoiled with Amazon. Do not listen to the negative reviews you will not be disappointed.

I bought the Mountain Star 2-person tent in 2022. I used it on one backpacking trip (3 nights). I take good care of my gear. While on the trip the outer tent bag developed a rip from the blunt end of the tent poles (which were inside their own bag that they arrived in). I filled out a warrant form when I got home and this is the response I received: "While we don't have a different weight of tent bag, a lot of us actually use a roll top dry bag instead of the stuff sack so that you can get better compression as well as have a bit better durability from the bag for long term use. A Large roll top bag works for the Mountain Star tent with the only caveat being that you will need to keep your pole set separate of the tent (which is something personally recommend to begin with for easier storage of the gear inside of a pack)." I told them that their Lifetime Warranty is very misleading when they told me that it does not cover "wear and tear". I said, "I only used it on one trip." I paid a lot of money for this tent. I expected they would just send a new bag. Really poor customer service! I would never buy anything from them again. My husband is an avid hunter and I would also never let him buy anything from Kuiu.
DON'T WASTE YOUR MONEY. GIVE SOMEONE ELSE YOUR BUSINESS.

I would give it a zero star if possible
There rain gear says 100% waterproof after wearing 12 times mine leek horrible
There warranty@kuiu say spray them with a rain gard product to waterproof There 100% guaranteed rain gear like changing oil in your truck
I felt they believed I'm super stupid
Never again would I recommend they made In China super expensive not guaranteed garage

Beware of their "Lifetime warranty" which states "this warranty lasts for the lifetime of the product"! I purchased a guide jacket in 2011 and only wore it casually--never on a hunt. Recently I packed it for a trip and found that the glue on the seams around the arm vent zippers failed on both arms. After contacting customer service to make a claim on the lifetime warranty, I was told, hey, it's 11 years old and "Industry wide, the average lifespan of a softshell jacket is roughly six to seven years as has been compared with Arcteryx, Patagonia, and other top level brands across the industry."

Nowhere on the Kuiu website do they state that the lifetime of their softshell jackets are an industry average 6-7 years. They referred me to a third-party repair service who has quoted me approximately $50/arm plus shipping.

Lesson learned: not only does Kuiu fail to honor their warranty (they've breached the warranty), but their products are crap. I have a Sitka softshell jacket purchased 1 year before and which I have worn on elk, geese, grouse, pheasant hunts and the seams are fine.

I bought a pair of shorts only because everyone online was swearing up and down about how great they are and only 5 star ratings.
For $100 you would certainly hope so.
They are true to size, they feel good so far.
The only thing is the pockets are too small for my hand to fit into.
It is a struggle trying to get my hands into the pockets and also out of them. My hands are no bigger than average. Small pockets with zipper, make pockets an inch wider bigger.
If you want something done right you have to design clothes yourself or make alterations.

Bought the super down ultra jacket from Kuiu even though I’ve had mixed success with their products in the past (too small for size, flimsy construction). From the moment I put the jacket on I was surprised at how noisy it was. Two years on it has not softened up. It is MUCH noisier than Patagonia and Rab puffy jackets that I wear around town and for skiing respectively. I have had an elk guide ask me to remove it on the trail because of how loud it is. Eventually I decided to return it. When I called customer service a rep told me “the jacket was only for sedentary use and that it said so on the website!” Wrong on both counts and frankly insulting that he would say something so ridiculous- KUIU gear is (supposed to be) specifically made for high exertion hunting! At any rate since returning the jacket I have heard nothing from them for 6 weeks other than “wait some more”. This company is a joke. Don’t buy their clothing- they don’t stand behind it!

Rubbish, they just don’t respond to issues with orders
Had to place two new orders (one cancelled but they delivered anyway!) to replace and these were also unacceptable upon receipt
Just want a collection and refund not too much to ask
Ps this is a foreign company and they use eshopworld to deliver who are equally as bad! Waste of money, dispute opened

Excellent service and personal help and assistance via mail. International delivery. Not the last time I'll buy my hunting apparal there!! 5 stars for sure!

This company will bombard you with adverts, like 3-4 every day.
When you try to order their products the website fails to process it and directs you to contact customer service which is nigh on impossible to do.
The website is a joke and best avoided.

Fatal. Una experiencia nefasta. En el mes de noviembre compré una prenda que resultó ser grande. Tras pagar los gastos de devolución remití la prenda a la dirección que constaba en la etiqueta de devolución que ellos mismos te mandan. Nada, hoy a 4 de febrero no tengo la prenda, ni tengo el reembolso, y no contestan a mis correos ni me dan ninguna explicación. Solo he logrado contactar una vez con ellos por Instagram y sigo sin respuesta.
Son prendas caras y esperaba una mejor calidad en el servicio y atención al cliente.Muy mal mi experiencia.Si aciertas la talla todo genial, si tienes que devolver fatal.

Returned my two packages a week befores christmas. According to GLS, they arrived 2 days later in France. Since then I haven't heard anything - it's been 6 weeks now!
I've been in touch with customer service, who keeps giving me no respons. Everything is taking forever! Last I heard they would check the tracking details with EShopWorld- that was a week ago. Still haven't heard anything.
The respons is, that they are busy handling returns. But they still send me 'deals' on email. Busy selling, and not handling returns ...
Absolutely worst customer service I've ever experienced!
I'll be surprised if I ever see my 1500 $ (9.000 DKK) again!

The worst delivery-terms i ever tried. Impossible to communicate with too.

I ordered clothes worth 2800€ via their online shop! Money was drawn from my bank account but clothes never arrived! Still running after my money 6 weeks later.. KUIU doest seem to feel responsible! Worst costumer service ever!