Because when no one else gave me a credit, your company step forward and took advantage of the situation. Don't get me wrong there's one thing I don't like with your rules and it is paying a process... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were told by a Koalafi agent that we can make payments with another card. So, when we paid early they still tried paying with the other card when this month’s payment was already made. This company... Se mer
During my time of need and short on finances, Koalafi was really big help. The early payoff option offer-great The easy application process The great reviews Also was partnered with one of my fa... Se mer
I’ve gotten all my furniture there this month I got 3 whole bedrooms sets and some extra mattress… 2 dinning tables set and 2 vanity sets … the 2 guys that are there are very helpful and they give us... Se mer
Företagsinformation
Skrivet av företaget
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Kontaktuppgifter
4,1
Bra
950 omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This company is highway robbery
This company is highway robbery. They give you a loan or “lease” that requires 2 monthly payments for 1 year and the interest is more than borrowed amount. They set those that really need help up for failure. Their practices should be illegal. I would NEVER use them again or recommend them. They are con artists. When you apply they do not give you any specific details at all so you have no idea what you are getting into until you check out.
1 februari 2026
Omdöme utan inbjudan
Svar från Koalafi
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about your experience. During the application process, we provide multiple secondary verification steps designed to ensure full visibility into our lease-to-own terms. This includes clear disclosures outlining payment schedules, total cost, and early purchase options, so customers can make an informed decision before completing their agreement. A representative will be reaching out to provide more information regarding the current status of your account and to clarify the structure of your lease agreement, including available options. In the meantime, you may contact us directly at 844-821-6424, Monday–Friday 8AM–9PM EST and Saturday 8AM–8PM EST. We’re here to help and would appreciate the chance to address your concerns.
I would not choose this pay-later…
I would not choose this pay-later service. But it was the only one available to me at that time. Everything is good so far, however, you can't change anything without calling their customer service, and I do not like that at all. I need to be able to do thing within the app, without having to reach out to customer service. Find another pay-later service, if I were you.
23 oktober 2025
Svar från Koalafi
Thank you for sharing your feedback and for using our service. We truly appreciate you choosing Koalafi. We understand your concerns regarding account changes and the desire to manage everything directly within the app. While our online customer portal does allow customers to make payments and update certain payment information, many account updates are handled through our Customer Service team. This process helps us properly track any changes made to an account and ensures calls are documented for accuracy and for your protection. Your feedback is very important to us, and we will certainly take your comments into consideration as we continue working to improve the experience for our customers. If you ever need assistance, our team is always happy to help. You can contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8:00 AM – 9:00 PM EST and Saturday from 8:00 AM – 8:00 PM EST. Thank you again for your feedback.
Svar från Koalafi
Thank you for bringing this matter to our attention. We have not previously been made aware of this concern; however, we take situations like this very seriously. A member of our team will be reaching out to you directly to review your concerns and discuss any supporting documentation that may be needed. In the meantime, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. We appreciate the opportunity to address this and look forward to resolving the matter as quickly as possible.
I was able to get a loan when I needed…
I was able to get a loan when I needed it, but the amount I will pay is horrible.
4 februari 2026
The online application was user friendly…
The online application was user friendly and approval was painless. So far, your company seems conscience about customer service. Thank you for your service!
7 februari 2026
Make sure the customer understands…
Make sure the customer understands completely about the payments
7 februari 2026
Svar från Koalafi
Thank you for your feedback. We agree that it’s very important for customers to fully understand their payments and lease terms before moving forward. To support transparency, we send two separate secondary verifications prior to the lease being signed. One includes the full lease agreement, and the other provides a summary of payment amounts, key terms, and applicable deadlines. These steps are designed to ensure customers have a clear understanding of their agreement before finalizing it. A representative will be reaching out to you to provide any additional details you may need and to answer any questions about your specific lease. If you would like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST.
A great application experience
My experience was a great and easy application process. It was a release when the funding was approved.
7 februari 2026
Bad business
I purchased a bed with a koalafi lease. Out right i would have spent about 1200 dollars for the bed. But with there high interest i paid over 4,000$. Is what it is I needed a decent bed to sleep on. Move down the line I paid my bed off at the end of January was sent a congratulations letter for completing final payment. Here we are 18 days later they say I owe them more money. My bank shows my payments as all completed and getting no where but more and more frustrated trying to communicate with people with broken English. I paid 3,000 in interest your not getting a penny more and I hope the world sees my post and never use this dishonest company
16 februari 2026
Omdöme utan inbjudan
Svar från Koalafi
We are sorry to hear you have been disappointed with your experience at Koalafi. We would like to address your issues with Koalafi but are unable to locate you in our system. At your earliest convenience, please call our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. Thank You!
Para todos los que usa este método…
Para todos los que usa este método mucho cuidado porque te dan 3 meses para pagar y si te pasas de los 3 meses te cobran un montón de dinero mucho cuidado,,,,,yo tan solo pedí 1250 y por 2 días que se me paso termine pagando 2900 una locura de pago para que estén atentos...
16 februari 2026
Omdöme utan inbjudan
Svar från Koalafi
Thank you for sharing your feedback. We are unable to locate an account under the name provided in this review. If this concern is being shared on behalf of a third party, we kindly ask that the customer associated with the lease contact us directly so we can review the account details specific to their agreement and provide accurate assistance. Please have them reach out to our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. We’re here to help and would be happy to look into this further. Thank you.
Really good payment terms
3 februari 2026
To start with Koalafi it was easy steps…
To start with Koalafi it was easy steps to begin.. very understandable and procedure was easy.
And listened to customer. Give preferences to customer
9 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.