Because when no one else gave me a credit, your company step forward and took advantage of the situation. Don't get me wrong there's one thing I don't like with your rules and it is paying a process... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were told by a Koalafi agent that we can make payments with another card. So, when we paid early they still tried paying with the other card when this month’s payment was already made. This company... Se mer
During my time of need and short on finances, Koalafi was really big help. The early payoff option offer-great The easy application process The great reviews Also was partnered with one of my fa... Se mer
I’ve gotten all my furniture there this month I got 3 whole bedrooms sets and some extra mattress… 2 dinning tables set and 2 vanity sets … the 2 guys that are there are very helpful and they give us... Se mer
Företagsinformation
Skrivet av företaget
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Kontaktuppgifter
4,1
Bra
950 omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was very easy to apply for
It was very easy to apply for. The instructions that was sent was understandable and to the point. Lowe’s also said nothing but good things about your company.
11 februari 2026
It’s worth it
I started the application process with Koalofi in December and received an approval with different options on payment plans. Not everyone’s situation allows them to complete in full payments for quality furniture at once. So appreciate the speedy response and finance options. Thank you!
7 februari 2026
Great service
3 februari 2026
Svar från Koalafi
Thank you for bringing this to our attention. The $12.99 weekly charge you’re referring to is for our Protection Plus option. This is an additional service designed to help in the event of certain personal hardships that may arise during your lease. Please note that this coverage is optional and is accepted during the application process. It can also be deactivated at any time upon request. A representative will be reaching out to you to review your account and provide assistance with this concern. If you would like immediate support, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. We’re here to help and ensure you feel confident about your account. Thank you.
Was very affordable and easy
9 februari 2026
Do not recommend this company is you…
Do not recommend this company is you are getting into a lease/loan. I got approved for 3400$ but only used 1400$ to get my car fixed (i have the receipt from the mechanic) they did not inform me i was having to pay them back the full 3400 EVEN THO I ONLY USED 1400 OF IT, i was 375$ away from paying off the 1400$ lease and i checked my app to it now showing 1600$ balance. They had me locked into a 90 day agreement that i was not aware of stating if i didn’t pay off the 1400$ within 90 days i would owe the full amount of 3400$. I was 6 days over that deadline and i called trying to pay off the amount i owed with was 375$ and ended up having to pay 608$ to close my account and the lease. THIS COMPANY IS A SCAM AND WILL COMPLETELY RIP YOU OFF AND TRY TO TAKE EVERY PENNY YOU HAVE. DO NOT EVER GET A LEASE WITH THIS COMPANY!!!!!!!!
12 februari 2026
Omdöme utan inbjudan
Svar från Koalafi
Thank you for taking the time to share your feedback. A member of our team has reached out to you directly and provided a resolution to help address your concerns. We will also be following up to ensure the resolution was satisfactory and that all of your questions have been fully answered. Please be advised that once a concern is presented to us in-house, our team typically requires 3–5 business days to complete a thorough review and determine next steps. If you have any additional questions or would like to discuss this further, please call our Customer Advocacy Team at 844-821-6424 or email customeradvocate@westcreekfin.com, Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. Your experience is important to us. If the resolution provided has altered your experience, we would greatly appreciate you letting us know here.
I would give 0 stars if possible/Rip-off company
I would give 0 stars if possible. My husband and I purchased a bed through this company and decided to do a voluntary return after seeing how big the difference between the purchase price and payoff amount would be. So, when we spoke with a rep in September 2025, we agreed to paying the remainder of what was owed after the bed was picked up, which would've been 4 equal payments and then 1 lesser payment. They took out the agreed upon amounts twice for the month of September and then for some reason THEY decided to change our agreement without talking to us in the next month of October and spread out the remainder payments over the next 24 months. WE NEVER AGREED TO THAT! Their claim is that they sent us an email and we did not respond to it. The email did not state for us to call if something was wrong or to continue with the said agreement made in September and if we were supposed to respond to the COMPANY changing the agreement (not us), wouldn't that warrant a phone call??? So, as you can guess, now we're paying more than the agreed amount. Why would I agree to stretch out payments for 24 months, when the initial agreement was for the remainder to be paid in 5 payments and we would've had it paid off by mid November. It's a rip off and it's so sad that companies like this still exist and continue to cheat people. Please do not use this company and make sure if you do any business with them that they verify they've written your agreement down in their system and always ask for a copy. A hot mess is what this company is! No one ever apologized for the error THEY made. Just sad!
10 februari 2026
Omdöme utan inbjudan
Svar från Koalafi
We are sorry to hear you have been disappointed with your experience at Koalafi. We would like to address your issues with Koalafi but are unable to locate you in our system. At your earliest convenience, please call our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. Thank You!
Not only did it take approximately 11…
Not only did it take approximately 11 weeks to receive my order, my order wasn't and is still not complete, 5 weeks after the first delivery. After numerous attempts at retrieving my order form, I am being ignored by the sales associate. The bed frame that was recommended by the associate was intended to fit my mattress & to shorten this novel, I still haven't received the box spring
8 februari 2026
Svar från Koalafi
We’re sorry to hear about the delays and frustration you’ve experienced with your order. At this time, we have not received any prior concerns regarding the delivery; however, we would like to gather more details so we can better assist. We will also need to confirm whether the store location has been contacted directly regarding the missing box spring and incomplete order, as delivery and fulfillment are typically handled by the merchant. A representative will be reaching out to you to obtain additional information and review your account. If immediate assistance is needed please contact our Customer Advocacy Team. We are available at 844-821-6424 or via email at customeradvocate@westcreekfin.com, Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.
Not good I will never again and I will…
Not good I will never again and I will advise other not to also
7 februari 2026
This was a wonderful experience
This was a wonderful experience. It was easy to use. Approval process was magnificent. It came out of time when I needed it the most and I am very, very grateful.
31 januari 2026
Recommend
I had a really positive experience with Koalafi. The process was simple, clear, and fast, and I appreciated how easy it was to understand my options. Everything felt straightforward and customer friendly. I would definitely recommend Koalafi to anyone looking for a smooth financing experience.
31 januari 2026
Svar från Koalafi
We apologize for any inconvenience you've experienced with Koalafi, and we truly value your feedback. A case manager from our Customer Advocacy Team will be contacting you to discuss your concerns. If you need immediate assistance, please feel free to reach out to our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8a.m – 9pm EST and Saturday from 8am – 8pm EST. Thank You.
Very helpful
In the time of need its very helpful to have something this to pay over time.
31 januari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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