Because when no one else gave me a credit, your company step forward and took advantage of the situation. Don't get me wrong there's one thing I don't like with your rules and it is paying a process... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were told by a Koalafi agent that we can make payments with another card. So, when we paid early they still tried paying with the other card when this month’s payment was already made. This company... Se mer
During my time of need and short on finances, Koalafi was really big help. The early payoff option offer-great The easy application process The great reviews Also was partnered with one of my fa... Se mer
I’ve gotten all my furniture there this month I got 3 whole bedrooms sets and some extra mattress… 2 dinning tables set and 2 vanity sets … the 2 guys that are there are very helpful and they give us... Se mer
Företagsinformation
Skrivet av företaget
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Kontaktuppgifter
4,1
Bra
950 omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The whole process was so simple and…
The whole process was so simple and easy. It didnt take long at all.
26 februari 2026
I can’t get a call back and my issue…
I can’t get a call back and my issue resolved it’s been 3 weeks and I keep getting told I’m going to get a call back or call back in 3-5 days.
5 mars 2026
Svar från Koalafi
Thank you for bringing this to our attention. We sincerely apologize for the delay and understand how frustrating it can be to wait for a response regarding your concern. A representative from our team will be reaching out to you, as additional documentation may be needed so we can properly review and address the issue. Our goal is to ensure we fully understand the situation and work toward a resolution as quickly as possible. If you would like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424, available Monday through Friday from 8am – 9pm and Saturday from 8am – 8pm EST. We appreciate your patience and the opportunity to assist you.
The fact that you helped me out of a…
The fact that you helped me out of a tight situation with my car repair, your re-pay pricing is way out of my league.
8 februari 2026
Double charged taxDon’t understand why you can charge tax…
Don’t understand why you can charge tax on what I call a loan, you call lease. I already paid tax on my car repair and I had no idea you would charge tax on top of it. I only took it out because it was interest-free for 90 days so no cost for it.
6 februari 2026
Svar från Koalafi
Thank you for bringing this to our attention. Our team will be reaching out to you to gather a few additional details and documents so we can review your claim more thoroughly and help address the situation. If you would like immediate assistance, please feel free to contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8am – 9pm and Saturday from 8am – 8pm EST. A member of our team will be happy to help. We appreciate you bringing this matter to our attention and look forward to assisting you further.
It was quick and easy to get financed…
It was quick and easy to get financed and get what I needed.
3 mars 2026
Beware of fee to use credit card
No issues with service, it allowed me to order a couch that I would not have full funds for until a few weeks later.
My only issue was at payment.i was doing the pay in full option but did it through my debit card.
No where in the payment options did it tell me they were going to charge a $54 dollar fee to pay by card
3 mars 2026
Svar från Koalafi
Thank you for sharing your experience! We’re happy to hear that you were pleased with our service and that our financing option helped you get the couch you needed when you needed it. We also appreciate the opportunity to review your payoff process. When making a payment by debit card, the disclosure regarding the debit card processing fee appears at the very bottom of the payment page before the payment is submitted. Additionally, this fee disclosure is also included within the lease agreement provided at the start of the lease. Your feedback is important to us, and we truly appreciate you taking the time to share it. If you would ever like us to review your account further or if you have any additional questions, please feel free to contact our Customer Advocacy Team at 844-821-6424 or email customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. Thank you!
Absolutely a life saver
Absolutely a life saver. So easy to apply and use. The best by far!
28 februari 2026
I’ve gotten all my furniture there and so has my kids ..
I’ve gotten all my furniture there this month I got 3 whole bedrooms sets and some extra mattress… 2 dinning tables set and 2 vanity sets … the 2 guys that are there are very helpful and they give us some great prices… you can’t get better prices anywhere else… easy financing and payment plans … and if pay full they give u an extraordinary deal .. I’m definitely going back for some couches…
28 februari 2026
On time
They were very polite, they understood what I wanted. They took time out answered all and any questions that I had. Delivery was on time, the guys were very polite as well.
28 februari 2026
Fast and easy,at a critical time
28 februari 2026
Loved the service and options of…
Loved the service and options of merchants available
28 februari 2026
La atención del personal
28 februari 2026
La persona que me atendio fue muy…
La persona que me atendio fue muy amable y resolvio mi peticion inmediatamente
28 februari 2026
Corporate Greed
Was not told of this lease to own at time of purchase when seeking a finance option nor that I had to buy out in 120 days or would be charged over 10k for an item over 2 years for a $3,400 item. To charge the less fortunate 3x the cost of an item should be illegal. You’re not helping anyone but your own pocket 🤦🏼♀️
27 februari 2026
Svar från Koalafi
We’re sorry to hear that this was your experience, and we appreciate you taking the time to share your feedback. At Koalafi, we pride ourselves on transparency and strive to ensure that every consumer has the information needed to make an informed decision. As part of our process, we provide two separate verification steps at the time of purchase to help ensure transparency. Your feedback is important to us, and a representative will be reaching out to gather more details about your application experience so we can better understand what may have occurred. In the meantime, if you would like to speak with our team directly, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8:00 AM – 9:00 PM EST and Saturday from 8:00 AM – 8:00 PM EST.
Need better communication
I have felt like I am unimportant until it is time to get paid.
27 februari 2026
Svar från Koalafi
We’re sorry to hear that your experience left you feeling this way. Our goal is always to keep customers informed and provide multiple ways to manage their account easily. We do our best to send both email communications and text messages so customers who prefer to be self-sufficient can review updates and work through their account at their convenience using the direct contact information we provide. That said, we truly apologize if this approach created the feeling you described in your review. Your feedback is important to us, and we would appreciate the opportunity to look into your concerns and assist further. If you would like to discuss your account, please call our Customer Advocacy Team at 844-821-6424 or email customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am – 9pm EST and Saturday from 8am – 8pm EST. Thank you!
Couch is hard as a rock don't like it…
Couch is hard as a rock don't like it sat on a lot at the store but salesman showed me something online that I bought never would have bought it if I knew it would be so hard when you sit on it
9 februari 2026
Svar från Koalafi
Thank you for sharing your feedback with us. While the store location is responsible for the selection, description, and condition of the items they offer, we would still like the opportunity to review your account and discuss what options may be available if you are unsatisfied with your purchase. Please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8:00 AM – 9:00 PM EST and Saturday from 8:00 AM – 8:00 PM EST. Our team would be happy to review your concerns and provide further assistance. Thank you for bringing this to our attention.
Todo muy bueno
11 februari 2026
Saved my safety
It was very easy to apply and get approved. Now I’m driving around much safer with new tires.
10 februari 2026
Svar från Koalafi
Thank you for sharing your experience! We're glad to hear that the application process was easy and that you're now driving more safely with your new tires.
Because of your review, it seems like there may be more we could do to improve your experience. We would welcome the opportunity to hear any additional feedback you’d like to share. Please feel free to reach out to our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com, Monday through Friday from 8:00 AM – 9:00 PM EST and Saturday from 8:00 AM – 8:00 PM EST. Thank you for using our service, and we hope to work with you again soon!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.