Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The company has great in-store and online customer experience strategy. The store staff is trained in providing great service and walk you through everything. They are very helpful and don’t mak... Se mer

Betygsatt 4 av 5 stjärnor

TLDR: One pair our of Five had a seam start to come apart. I reached out and Shamita helped me replace the defected item without any issues. I ordered my first pair of Knix products last ye... Se mer

Betygsatt 2 av 5 stjärnor

Products are great, but customer service is horrific. There are no humans. Live chat is AI (and not even a good one), and if you ask for a human agent it asks for your email address and then says "no... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I tried Knix underwear and fell in love a while back. They replaced Victoria's Secret. The fit and quality is awesome & I won't wear any other leak proof underwear, I'm a lifetime customer.

Företagsinformation

  1. Underklädesbutik
  2. Butik med activewear-kläder
  3. Mammabutik
  4. Badklädesbutik
  5. Damklädesbutik

Skrivet av företaget

Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

437 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 95 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Knix Bra

I purchased 2 of these Knix bras online and I am very disappointed as they are both so uncomfortable to wear! The back attachment hooks dig into your back. So disappointed 😢 Never by bras without trying them on. I have photos of the bra I purchased but no way to upload them here.

5 februari 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi Simi, thank you for taking the time to leave your feedback for us. I'm very sorry to hear you were unhappy with your Knix bra. We would absolutely love to help you with this, however, we have not received any information from you in order to reach out and help. Please email us at info@knix.com so that we can assist you further with this.

Betygsatt 5 av 5 stjärnor

The best customer service!

The best customer service! I recently had a slight issue with a bra and their customer service team was extremely responsive and very quickly solved the problem by offering multiple solutions! Such an incredible company!!! Thank you!

3 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I went to the Knix store on 4 th…

I went to the Knix store on 4 th avenue. I asked how I can fix the padding in my sport bra because it bunches up every single time ! The salesperson told me that never happens. Refused to listen to my issue. I just returned a bra because I felt gaslighted The salesperson was not helpful. I asked again how I can fix this problem. No answer. Not impressed with customer service but I do like the bras

24 februari 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi Sue,

Thank you for taking the time to leave your feedback for us. I'm very sorry to hear about your recent experience in our store. This is a very unusual Knix experience and I can promise this has been passed along to our retail management team so we can continue to improve.

We have reached out to your email to gather more information about this issue. Please look out for this email in your inbox shortly. We look forward to helping you further.

Warmly,
Team Knix

Betygsatt 5 av 5 stjärnor

I love Knix

I love Knix - everything about this company is wonderful. They have amazing garments for women. Well made and comfortable. NO underwires! One of the things that I really love is their return policy. Its brilliant. Rather than send the garments back to Knix, they suggest that we give them to an organization that helps women in need. I LOVE this!!

12 februari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible company!

I ordered late December and still have not received my item. I have asked for help or cancellation multiple times and noone helps me. They only refer me to the post office who cant help me. At this point i have no package nor my 200$ spent. Do not order from this company!

8 februari 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi Isabelle, thanks for taking the time to leave your feedback for us.

I'm very sorry to hear about the trouble with your delivery. I was able to take a peak at the tracking and can see that unfortunately your package has been returned to sender due to an incorrect shipping address. Here at Knix, we are always doing our best to improve our customers’ experience. Your feedback will be shared with our operations team to make sure that continues to be the case.

We would be happy to help you further with this, please look out for an email from Knix so we can help you get this sorted.

Warmly,
Team Knix

Betygsatt 4 av 5 stjärnor

I love your return policy

I love your return policy! So refreshing and a surprise, I can’t wait to give my returns to another lady in need. This says a lot about your company.

As far as sizing, I would love to see the company follow a more standard sizing as well as making products that are for larger cup women, but still with smaller bands. It seemed to me from the two products I ordered that they just “smushed the ladies” in…Maybe consider making similar products but ones that would better serve those of us who are large cupped, but smaller bands

5 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Paying it forward

I was pleasantly surprised and astonished when I requested a return of a never worn new with tags item and not only was it processed immediately I was told it needn’t be returned but to pay it forward and give it to someone in need.
Above and beyond, warms my heart and I will continue to patronize their store for this and the quality is top notch!

30 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Soft and comfortable.

Never had on a Knix bra Usually wore Bali bras in a size 36 or 38 DD. Ordered the wrong size (according to my husbands measuring) and it was too tight and the cup was to small. I measured myself and according to my measurements, I would wear a size 7 and not a 6. Did not have to return the 6. Was told to give it to someone who could wear it. I love the Knix bra. I am not having to keep pulling it down. The cup size is just right. This bra is so comfortable, it feels like you are not even wearing one. I ordered 2 of the Wing Woman Contour bras. Will not wear any bra but a Knix from now own. Would recomend it to anyone. The Customer service is first class. They will work with you until you are satisfied.

2 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

I ordered two bras from Knix and unfortunately, one of them did not fit. I did the return process and much to my surprise and delight, they not only offered me a refund, but said to donate the bra to someone who needs it. I was blown away by this and absolutely love the customer retention and service I received. Brilliant customer service, and I highly recommend all purchases from Knix.

26 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing company from customer service to helping those less fortunate

This company is amazing. I started off with maternity bras and tanks and now everything else. The customer service I've received whenever I needed assistance or an issue they have been exceptional. This is literally the best company to do business with from a customer perspective. The underwear, tanks, and bras are amazing. I won't be buying anywhere else again.
Also, their business practice of giving to the less fortunate is something close to me so this sets them apart from other retailers. This is also one of the reasons I literally tell everyone about this company and recommend to all my friends.

11 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

exceptional products

In dition to the exceptional products, I am incredibly thrilled by the return / exchange policy! I live in the Canadian Arctic where things like bras are almost impossible to get (and only the cheapest crap at the highest price is sold here). I will absolutely donate my exchanged bra and it will be gratefully received by a woman who can genuinely use it! Excellent company policy. So impressed!

22 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer service Needed to return an item I had bought…

Needed to return an item I had bought in store and was directed to online.
Customer service was incredible and went above my expectations- thank you Sahra.
Passing the return onto a person in need empowers women to assist each other. Thank you for your forward thinking.
A great company policy

21 januari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor size chart and lack of transparency on final sale

I bought two bras and checked the size chart, but they were much too small. Also, they are not very upfront when products are final sale - ALL sale items are final sale, but the product page doesn't show that unless you scroll down and open the return policy dropdown, whereas most companies make it much more obvious.

10 januari 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi Corrina, thank you for taking the time to leave your feedback for us.

I'm very sorry for any confusion about our sale policies. Our team has tried to make our final sale policy as clear as possible, by listing the details on the product page, as well as in the checkout, and on our Returns and Exchanges Policy page. That being said, we are always able to help with any questions and concerns. We suggest emailing us at info@knix.com if you ever have anything come up, we always want to help you get the best fitting Knix bra!

I took a peak and can see that you have not reached out to us directly, please keep an eye out for an email from us so we can help you further with this.

Warmly,
Team Knix

Betygsatt 1 av 5 stjärnor

I made the mistake to buy Knix bras

I made the mistake to buy Knix bras. I followed the size guide to the letter and the 3 out of 4 bras I bought have now been given to charity. I was not able to return them because it was a sale. The description is not complete I was expecting to be able to remove the pads, I was not able to. The customer service rep confirmed the sizing was good. She sent me an extender which did no work either. I was glad to be able to help people in need at least.

3 januari 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi there,

Thank you for taking the time to leave your feedback for us. We really appreciate you reaching out!

Our team has tried to make our final sale policy as clear as possible, by listing the details on the product page, as well as in the checkout, and on our Returns and Exchanges Policy page. However, we totally understand bra shopping online can be tricky business and are always here to help. We requested some information from you via TrustPilot but were unable to connect with you to help you further. Please send an email to info@knix.com so we can assist you further with this.

I’ll be sure to share your feedback with the team to help with a more seamless experience in the future!

Warmly,
Team Knix

Betygsatt 5 av 5 stjärnor

This company is amazing

This company is amazing! I recently ordered 3 bras from the company after an ad showed up in my social media feed. On impulse I ordered 3 bras after hearing a few people at my job say how comfortable their underwear and bras were. I have never ordered bras online without trying on, but the price was right.
When my bra’s arrived (which was very quick), I immediately put the Good to Go seamless bra on. It was the most comfortable bra I’ve ever worn! I fell in love and swore I’d never go back to wired bras again.
When I tried my next bra on, it was not comfortable at all (borderline painful), but I thought it might get more comfortable after wearing for a bit. I was wrong. I immediately emailed the company and received a response in about half hour with someone who asked for my measurements so she could assist me with correct sizing and options for the two bras that I was not happy with (exchange or return). I measured myself and she suggested another size and I opted to exchange one and get a store credit for the other one so I could get another one of the Good to Go bras. The bras were sent out for delivery the next day. All communication with the company was almost immediate. Their return/exchange process is seamless. I would give them 10 stars if I could. In a world with so much false advertising and non existent customer service, it was so incredible to have this company stand behind their product so well. I can not wait to try the rest of their products in the near future. They definitely have a new customer with me and I am referring all my friends and family as well!

15 januari 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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