The company has great in-store and online customer experience strategy. The store staff is trained in providing great service and walk you through everything. They are very helpful and don’t mak... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
TLDR: One pair our of Five had a seam start to come apart. I reached out and Shamita helped me replace the defected item without any issues. I ordered my first pair of Knix products last ye... Se mer
Products are great, but customer service is horrific. There are no humans. Live chat is AI (and not even a good one), and if you ask for a human agent it asks for your email address and then says "no... Se mer
Företaget har svarat
I tried Knix underwear and fell in love a while back. They replaced Victoria's Secret. The fit and quality is awesome & I won't wear any other leak proof underwear, I'm a lifetime customer.
Företagsinformation
Skrivet av företaget
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Kontaktuppgifter
600-179 John Street, M5T 1X4, Toronto, Kanada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
They respond quickly and actually address your personal concerns or issues. They see you as a person and not a number.
Knix Bra
I purchased 2 of these Knix bras online and I am very disappointed as they are both so uncomfortable to wear! The back attachment hooks dig into your back. So disappointed 😢 Never by bras without trying them on. I have photos of the bra I purchased but no way to upload them here.

Svar från Knix
The best customer service!
The best customer service! I recently had a slight issue with a bra and their customer service team was extremely responsive and very quickly solved the problem by offering multiple solutions! Such an incredible company!!! Thank you!
I love your return policy
I love your return policy. Happy to share your company's kindness forward.
I went to the Knix store on 4 th…
I went to the Knix store on 4 th avenue. I asked how I can fix the padding in my sport bra because it bunches up every single time ! The salesperson told me that never happens. Refused to listen to my issue. I just returned a bra because I felt gaslighted The salesperson was not helpful. I asked again how I can fix this problem. No answer. Not impressed with customer service but I do like the bras

Svar från Knix
I love Knix
I love Knix - everything about this company is wonderful. They have amazing garments for women. Well made and comfortable. NO underwires! One of the things that I really love is their return policy. Its brilliant. Rather than send the garments back to Knix, they suggest that we give them to an organization that helps women in need. I LOVE this!!
Terrible company!
I ordered late December and still have not received my item. I have asked for help or cancellation multiple times and noone helps me. They only refer me to the post office who cant help me. At this point i have no package nor my 200$ spent. Do not order from this company!

Svar från Knix
I love your return policy
I love your return policy! So refreshing and a surprise, I can’t wait to give my returns to another lady in need. This says a lot about your company.
As far as sizing, I would love to see the company follow a more standard sizing as well as making products that are for larger cup women, but still with smaller bands. It seemed to me from the two products I ordered that they just “smushed the ladies” in…Maybe consider making similar products but ones that would better serve those of us who are large cupped, but smaller bands
Paying it forward
I was pleasantly surprised and astonished when I requested a return of a never worn new with tags item and not only was it processed immediately I was told it needn’t be returned but to pay it forward and give it to someone in need.
Above and beyond, warms my heart and I will continue to patronize their store for this and the quality is top notch!
Soft and comfortable.
Never had on a Knix bra Usually wore Bali bras in a size 36 or 38 DD. Ordered the wrong size (according to my husbands measuring) and it was too tight and the cup was to small. I measured myself and according to my measurements, I would wear a size 7 and not a 6. Did not have to return the 6. Was told to give it to someone who could wear it. I love the Knix bra. I am not having to keep pulling it down. The cup size is just right. This bra is so comfortable, it feels like you are not even wearing one. I ordered 2 of the Wing Woman Contour bras. Will not wear any bra but a Knix from now own. Would recomend it to anyone. The Customer service is first class. They will work with you until you are satisfied.
Excellent customer service
I ordered two bras from Knix and unfortunately, one of them did not fit. I did the return process and much to my surprise and delight, they not only offered me a refund, but said to donate the bra to someone who needs it. I was blown away by this and absolutely love the customer retention and service I received. Brilliant customer service, and I highly recommend all purchases from Knix.
Quality products and excellent customer…
Quality products and excellent customer service.
Amazing company from customer service to helping those less fortunate
This company is amazing. I started off with maternity bras and tanks and now everything else. The customer service I've received whenever I needed assistance or an issue they have been exceptional. This is literally the best company to do business with from a customer perspective. The underwear, tanks, and bras are amazing. I won't be buying anywhere else again.
Also, their business practice of giving to the less fortunate is something close to me so this sets them apart from other retailers. This is also one of the reasons I literally tell everyone about this company and recommend to all my friends.
exceptional products
In dition to the exceptional products, I am incredibly thrilled by the return / exchange policy! I live in the Canadian Arctic where things like bras are almost impossible to get (and only the cheapest crap at the highest price is sold here). I will absolutely donate my exchanged bra and it will be gratefully received by a woman who can genuinely use it! Excellent company policy. So impressed!
Customer service Needed to return an item I had bought…
Needed to return an item I had bought in store and was directed to online.
Customer service was incredible and went above my expectations- thank you Sahra.
Passing the return onto a person in need empowers women to assist each other. Thank you for your forward thinking.
A great company policy
Poor size chart and lack of transparency on final sale
I bought two bras and checked the size chart, but they were much too small. Also, they are not very upfront when products are final sale - ALL sale items are final sale, but the product page doesn't show that unless you scroll down and open the return policy dropdown, whereas most companies make it much more obvious.

Svar från Knix
I made the mistake to buy Knix bras
I made the mistake to buy Knix bras. I followed the size guide to the letter and the 3 out of 4 bras I bought have now been given to charity. I was not able to return them because it was a sale. The description is not complete I was expecting to be able to remove the pads, I was not able to. The customer service rep confirmed the sizing was good. She sent me an extender which did no work either. I was glad to be able to help people in need at least.

Svar från Knix
I was having problems with a gift card…
I was having problems with a gift card code. Knox support was with me all the way! The support team is amazing!! Thank you so much for a stress free experience. I can't wait for my items to arrive!
This company is amazing
This company is amazing! I recently ordered 3 bras from the company after an ad showed up in my social media feed. On impulse I ordered 3 bras after hearing a few people at my job say how comfortable their underwear and bras were. I have never ordered bras online without trying on, but the price was right.
When my bra’s arrived (which was very quick), I immediately put the Good to Go seamless bra on. It was the most comfortable bra I’ve ever worn! I fell in love and swore I’d never go back to wired bras again.
When I tried my next bra on, it was not comfortable at all (borderline painful), but I thought it might get more comfortable after wearing for a bit. I was wrong. I immediately emailed the company and received a response in about half hour with someone who asked for my measurements so she could assist me with correct sizing and options for the two bras that I was not happy with (exchange or return). I measured myself and she suggested another size and I opted to exchange one and get a store credit for the other one so I could get another one of the Good to Go bras. The bras were sent out for delivery the next day. All communication with the company was almost immediate. Their return/exchange process is seamless. I would give them 10 stars if I could. In a world with so much false advertising and non existent customer service, it was so incredible to have this company stand behind their product so well. I can not wait to try the rest of their products in the near future. They definitely have a new customer with me and I am referring all my friends and family as well!
Knix makes a great product and has…
Knix makes a great product and has amazing customer service, highly recommended!
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