Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The company has great in-store and online customer experience strategy. The store staff is trained in providing great service and walk you through everything. They are very helpful and don’t mak... Se mer

Betygsatt 4 av 5 stjärnor

TLDR: One pair our of Five had a seam start to come apart. I reached out and Shamita helped me replace the defected item without any issues. I ordered my first pair of Knix products last ye... Se mer

Betygsatt 2 av 5 stjärnor

Products are great, but customer service is horrific. There are no humans. Live chat is AI (and not even a good one), and if you ask for a human agent it asks for your email address and then says "no... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I tried Knix underwear and fell in love a while back. They replaced Victoria's Secret. The fit and quality is awesome & I won't wear any other leak proof underwear, I'm a lifetime customer.

Företagsinformation

  1. Underklädesbutik
  2. Butik med activewear-kläder
  3. Mammabutik
  4. Badklädesbutik
  5. Damklädesbutik

Skrivet av företaget

Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

437 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 95 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

I ordered the Knix bras prior to surgery

I ordered the Knix bras prior to surgery. My choice was the ultra soft front closure bras. My first size try with an assistant was perfect. They are very comfortable.
Thank you for others who shared their feedback when wearing them after surgery. I felt confident in the KNIX product.

The only complaint I have is colors. This bra only came in two colors. Black and a dark(?) I cannot even describe the dark tan/brown. The other styles offered more colors. I loved the pink. Would have liked a bone color or even white. I was excited about the pink, but the open front style does not come in pink.

I hope KNIX can do better in the future. Surgery is tough enough, but a little more uplifting colors would be beneficial.

18 december 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

ripped pjs within a week

received the modal pj set as a birthday gift, since I've always wanted to try this brand. Within 2 weeks there's a rip in the pants. For the price, this shouldn't be happening. Really don't recommend this brand considering the price. I followed all washing and care instructions. Unfortunately I cant return them or anything since they were a gift.

17 november 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi there,

Thank you for taking the time to leave your feedback for us. I'm very sorry to hear this happened to your new sleepwear.

We'd love to take a closer look into this for you, you should see an email from us shortly.

We appreciate you bringing this to our attention as we are committed to bringing the best product and service to all of our customers.

Warmly,
Team Knix

Betygsatt 2 av 5 stjärnor

Don’t waste your money

I purchased three pair of the thigh saver bottoms and two of the three fit perfectly, but the third pair kept sliding down as the day went on. When I laid them on another pair you could tell they were cut short. I contacted Knix customer service and exchanged at least 6 emails and finally I sent a picture of the comparison to show that they were cut differently. I have heard not a word from Knix since. No replacement has been received either and it has been a month. Save your money and buy from jockey or another reputable company. These parties are too expensive to have a pair just sitting in my drawer. Will not order anything from them again.

1 oktober 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi Yvonne, thanks so much for taking the time to leave your feedback for us. I'm very sorry to hear you were unable to connect with us. I took a peak and could see that unfortunately our last email was unable to be delivered to you. I've gone ahead and sent you along another email so we can help you further with this issue.

Warmly,
Team Knix

Betygsatt 5 av 5 stjärnor

J'ai fait une erreur quand j'ai passé…

J'ai fait une erreur quand j'ai passé ma commande.
Le service à la clientèle m'a immédiatement aidé pour corriger mon erreur.
Pas besoin de s'obstiner comme avec d'autres compagnies.
Le produit est super en plus.
Merci encore pour votre précieuse aide.

29 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic products and customer service!

I have ordered many items from Knix after discovering their amazing undergarments. I did have a couple of issues with products recently, (wrong size ordered and an issue with one of the cups in my luxe tank, so I contacted the company. They were quick to respond and resolved my concerns right away. Great products and fantastic customer service!! Thanks so much Catherine from Knix who was attentive, understanding and professional in all her communication with me. I will be a lifelong customer to this company! ❤️

9 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A company that does good things!

I discovered this company’s bras do not fit me correctly. But I’m yet another person here singing praise for Knix for their refund policy. They refunded my money and told me to just donate the bra. I took it to a shelter with some other items today. I laud this company for helping the homeless.

28 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I will tell anyone to try Knix!

I already loved Knix before this recent exchange, they gave me a virtual fitting during Covid and I've happily and eagerly bought many items from them since. More recently I realized that the wing woman in the size I had wasn't working for my breast shape, and I wrote to Knix to explain the situation. At that point in time I had 8 different bras, a number of underwear, shapewear, and a nightgown. I explained my issue in detail and with the help of their customer service, I was re-sized and have found a completely new round of bras that fit really well! I definitely felt heard and understood and was very grateful indeed for the customer care I received. Knix was, and is, a company I am very proud to support and promote.

9 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No Customer Service

Just a warning to anyone who spends the exorbitant price for KNIX underwear. Don't bother they do not stand behind their product. I had one pair that the glue holding the seam together let go and they said I did not follow the care instructions. Since when do you have to wash your underwear a special way.
DON'T BUY KNIX X!!!!!
All they needed to do was stand behind their product and honour my concern. I now have 2 pair from the same purchase that have come unglued. I have a total of 14 pair and treated them all the same for washing and drying. Two have come unglued. All I wanted was them replaced since they are so expensive but instead they told me it was my fault. This is why I say NO CUSTOMER SERVICE

7 augusti 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi Judy, thank you for taking the time to leave your feedback for us. We took a peak at your email and can see that the defect occurred on your items from the washing instructions not being followed.

A gentle reminder that your Knix product should be washed in cold water and laid flat to dry. These products are not designed to go in a heated dryer. This is because we use a heat bonded seam, any exposure to high heat can cause a defect of this kind. We want you to get the most out of your Knix so caring for them properly is important!

Here at Knix we are always looking to improve our products and want to hear your feedback! We'll be sure to pass this along to our team.

Warmly,
Team Knix


Betygsatt 5 av 5 stjärnor

I ordered a bra and it did not fit so I…

I ordered a bra and it did not fit so I have returned it.  An email notice popped up that I could donate the bra AND still receive a full refund..
This  is incredibly generous and I appreciate this wonderful gesture.
I had no idea about Knix program to donate a return and receive a refund.
The person I gave it to cannot afford to shop for customized bras and this made her day.

I have great respect for your company and this wonderful initiative.  

5 augusti 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Pros and cons

Pros: Bras are cute ans service is good
Cons: Bras are not made for big boob and the fabric is not the best for underboob sweat…
Verdic: I would not recommend for someone with big breast and I cannot pronounce myself for someone with smaller breast.
I wore the bras for a few months before making this review and I will not purchase again. I prefer paying more for better bras.

15 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing company and products

The Knix v neck bra is so comfortable.
Their customer service is incredible. I had ordered 3, but decided to keep only 2. Knix messaged me back to keep all 3 and they would refund me for the 1 I wanted to return. Knix said to donate my free one and that is exactly what I am going to do.

18 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best customer service ever!

Not only am I impressed with the Knix garments, I was also amazed with their customer service when I needed to exchange a bra that was the wrong size. I received excellent assistance through e-mails in helping me find my correct size for this item. The new bra arrived promptly, and I love it!

14 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

8 sweaty days... and only one bra.

I was on an intense 7 night/8 day backpacking trip with the Catalyst as my only sports bra. I aired it out every night and was honestly so surprised with how decent it smelled after 8 sweaty days. I'm a larger chested person too, so finding a sports bra that fits well and preforms well is a bit of a challenge. I loved the back closure too! I'm very happy with this product and the company. My item came fast, fit well and performed great!

6 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

So great to deal with a company with…

So great to deal with a company with such a positive and incredibly generous return policy. At a time when profits for some companies are soaring, and we are paying for it, Knix's "pay it forward" return policy is simply remarkable. It literally blew me away! Thanks, Knix! Proud to be a customer, hope to recommend more!

6 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing Return Policy

I recently did a return for an item and was once again blown away with the Knix return policy. I have had to return bras in the past that did not fit and was so proud to donate the items to a local women’s shelter. This time around as I was returning a nursing tank top, as opposed to undergarments, I just assumed the top would need to be sent back. When it prompted me at the end of the return to donate the item I actually got teary eyed (I am also postpartum so maybe it’s the hormones) and proud that the company continues to do this. I can’t wait to donate this top to another postpartum mom in need. This return policy is why I come back time and again to Knix.

9 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super sous-vêtements

Je vous remercie pour les beaux produits, je suis une nouvelle fan. Avant, j’achetais les produits Leonisa que j'aimais beaucoup aussi, mais Knix est maintenant ma marque préférée ❤️

10 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company to deal with

So refreshing to deal with an honest, customer oriented company. I ordered the wrong size and a replacement was sent right away with no hassles at all. The bras are very comfortable and the customer service is excellent

28 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A good outcome

I enjoy Knix products very much, and have been buying from them for over two years. Today, for the first time, I wanted to return a product because it just wasn't right for me. I was immediately refunded the cost and told not to send the item back, but to give it to someone in need. I am absolutely doing that and I highly respect this company for having this policy.

15 maj 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Purchased For Breast Cancer Surgery & It Broke On Surgery Day

I purchased a front zipper sports bra for my breast cancer surgery. The zipper immediately began to split from the bottom to the top of the bra shortly after it was donned.

Not only was I unable to move the broken zipper in any direction, it took the Registered Nurse 15 minutes to release me from the confines of this inferior product that retails for approximately $100.00.

This left me without an appropriate garment in place after my surgery and for the ride home.

I contacted Knix to report the incident. My money was refunded. However, the incident was not addressed appropriately by customer service.

Due to the lack of support from customer service, I requested information on how to delete my account with the Knix company.

Customer Service indicated “we would love to help you with your request to remove all personal data”.

The Knix company has absolutely no interest in providing a decent product or customer support when there are issues with their products & services.

1 maj 2024
Omdöme utan inbjudan
Logotyp för Knix

Svar från Knix

Hi Heather,

Thank you for taking the time to leave your feedback for us. I completely understand the frustration with your experience. At a time where you needed support and peace of mind, our product was unable to provide that for you. For this, I apologize on behalf of every one at Knix. At our core, we strive to bring our best to all of our customers and create products that make your lives easier. It saddens me that we were unable to deliver this at your time of need.

I can see that you were able to recieve a refund for your item already. Out of respect for you privacy, we will not be reaching out directly to your email, however, I'd love to continue this conversation with you. Please contact us at info@knix.com if you wish to continue this conversation and we can look into this further for you.

Warmly,
Team Knix

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

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