Knix Omdömen 437

TLDR: One pair our of Five had a seam start to come apart. I reached out and Shamita helped me replace the defected item without any issues.

I ordered my first pair of Knix products last year to see if the size and quality would work. They do fit well, and they work well for my needs so I ordered another four.

Up to this point they were fine, until I noticed a seam coming undone on one pair and reached out to customer service, specifically asking if that is something that can be mended or needed to be replaced.

Shamita, with customer service was diligent and fast: only asking for photo confirmation of the defect and the lot number. Super easy.

I was offered a refund or store credit for a replacement pair (or anything in that price range) along with free shipping. All the codes worked and I have a replacement pair on the way.

My experience for my troubles was easy. Thanks again!

Manufacturing defect in a bra I recently purchased and it was replaced with absolutely no hassle and a quick response time. I am a big fan of Knix bras and will continue to purchase them!

The company has great in-store and online customer experience strategy.

The store staff is trained in providing great service and walk you through everything. They are very helpful and don’t make the experience daunting as it is in a lot of brick and mortar stores.

The rerun and exchange policy is great too and online experience has been great.

There is nothing like Knix customer support! Making it right for their customers should be their slogan! I recently had an issue with the revolution busty
bra which is one of my favorite bras ever. Comfortable, great support, breathable, and beautiful designs and colors. The clasp on the bra came out and I could not use the bra after just a few weeks of purchase. I reached out to Knix customer service and Shamita was in charge of my case and she is AMAZING! She understood my situation and she sent me a replacement right away. After wearing the replacement same issue with the clamp happened to the replacement. I contacted Shamita again and she offered to replace it with another product which I appreciated so much. Now thats great service. I am a fan of knix product for years, I love the quality and feel of their bras and undies. I never had issues with my other knix bras and undies.. I am thankful for the help I got. Thank you Shamita!!!

My first order was for a number of L sized boxer briefs, and while the feel and wear are great, they became a tad small after shrinking in the wash (so maybe consider going up a size). I’m a 34-35” waist so I likely guessed wrong.
Just today, I (thought) I reordered 7 pair in the XL 5” boxer briefs, but somehow the order switched it to S (small). After noticing it, I immediately sent them an email asking to change or cancel the order. Within ninety minutes or less they replied, saying they couldn’t change the order, so as per my instructions they cancelled it, and advised me I could then simply reorder (which I did). Great service response, supported by a very decent product that keeps those pesky dribbles private. Excellent. Highly recommend. 👍👍👍

I tried Knix underwear and fell in love a while back. They replaced Victoria's Secret.
The fit and quality is awesome & I won't wear any other leak proof underwear, I'm a lifetime customer.

This is a great place to make young girls feel comfortable to swim and an amazing company. Also their costumer service is excellent. A shout out to Shamita she is the nicest person and a great helper for costumer service recommend this bathing suit company!!

I've tried other brands and leaked everywhere. I'm a plus size girly with a heavy flow. The SuperPlus Leakproof (I get the high rise... this is the one where the pad goes all the way up the front and the back)... ladies I can sleep on brand new hotel sheets all night and never leak a drop. It's honestly miraculous. (I only wish it was more organic/cotton, which I try to wear on lighter days, but these pairs have been a GODSEND PEOPLE.)

Products are great, but customer service is horrific. There are no humans. Live chat is AI (and not even a good one), and if you ask for a human agent it asks for your email address and then says "no agents available, we'll email you". The AI then sends an email saying a human will reply soon, but they never do. If you attempt to contact them via email, AI responds saying someone will get back to you, but again, they never do. There is a phone number (hard to find), but if you choose the Customer option, they say there is no one available, and you should hang up and use chat or email. Incredibly frustrating. I've been buying Knix for years, but no longer will as it's impossible to get sizing help, or customer service help when they screw up an order.

Shamita was great and responsive at getting my order squared away from a mistake that I made with my address !

I was helped very quickly and in the exact way, I asked! They went above and beyond to help me out and they always do. Yes, some of their products are an investment, but it always pays for itself in quality and customer service. Thank you Knix!

Amazing customer service! Thank you Shamita for going above and beyond for us.

I was trying to order online from Knix. When using a rebate coupon, I kept losing my free shipping option. I emailed Knix customer service and they quickly responded to my email. They offered to refund me the shipping charge (with tax) due to the glitch. Catherine was so quick in responding, organizing the refund and advising their technical team of the minor glitch. This was all done within 30 minutes. Thank you Catherine! This is not my first time emailing their customer support. With this great service, this is why I love shopping at Knix.

I placed an order and realized after I submitted it, my address was wrong and it was going to a different city 🤦‍♀️ I contacted Knix as there is no way to cancel an order. I received a reply back within 24h. They were unable to stop it and was told to contact them back after the status was delivered. I did that and they wrote back saying they had resent my order to the correct address at no cost to me! Amazing customer service! I was working with Shamita and she was so helpful!

I recently had to initiate an exchange on a bra due to some unexpected weight loss. I am an anxious person, and it was extremely difficult for me to find the courage to reach out about this at first. I was fortunate to receive a reply from Catherine, who was so friendly and helpful right from the beginning that she made the entire exchange experience completely painless and relaxed.

I had received the Wing Woman Contour bra—the third one I own—as a gift in December. It still had the tags on, so even though it was out of the 30 day return window, Catherine went ahead and sent me the link for an exchange anyway—without any pushback whatsoever. She was also able to complete the transaction without letting the person who gifted me the bra know that I was exchanging it, which I specifically asked for. I recommend the Wing Woman Contour bra to literally everybody I can online, especially for bigger busted women who have a difficult time finding wireless support. It holds the girls in while being super supportive and my boobs don’t fall out of it the second I bend down. This has made me a very loyal customer! To find out that Knix’s customer support is so accommodating is very motivating for me to keep recommending them to anybody I can. I was able to drop the other bra off at the post office yesterday to begin the exchange, and I got an email early this morning saying my shipment is being processed and is on the way. That was quick!

Big thanks to Catherine for making it happen, and for being so accommodating and kind during the whole process. She even offered a free bra sizing consultation to me if I needed any help before ordering the new one! I will continue shopping with Knix, not only because their products are so good but also because of the fantastic customer support.

I recently went into the Guilford store after having lost a considerable amount of weight and a lot of that in my chest. The associate that helped me was unbelievably helpful, completely knowledgable and overall just made it an unbelievably wonderful experience.
While I was in the change room, I could overhear the Associate talking to other associates as they were leaving at the end of their shift. Not only did she tell them they’ve done a good job. She also pointed out specific things that they had done really well that day during their shift. When she came back to me, I asked her if she was a manager, and she said she was. I told her that if she wasn’t, she should be because listening to how she supported her staff and the way she was dealing with customers, including one that was difficult beside me was absolute textbook.

Kyla made my experience so perfect just by the way she treated me and everyone around us not only that I found the most comfortable bra I have ever worn in my entire life and I am now a huge fan of that store and the products. I actually wore the bra out of the store and left my crappy shaper mint bra behind to be thrown in the garbage!

I have bought Knix products for years and they have consistently been very high quality. A recent purchase had a fastener come loose. After emailing Customer Service, I was contacted by Shamita almost immediately, and with a little more information from me, she provided a very quick and seamless solution. Knix products have been my go-to … and this experience has totally reinforced that!

Shamita provided amazing customer service and was so kind and helpful! I appreciated her knowledge and understanding!!

I had a quality issue with a bra that i recently purchased. I messaged the AI chat bot on the site as the site suggested and after taking some details, it said it would escalate my request to customer service. I waited a week with no response. I then emailed regular customer service and had an annoying series of emails again with an AI assistant where I was repetitively asked for details about my order. Once this was finally escalated to a real human being my issue was resolved promptly. I have dealt with Knix in the past and was pleased with the customer service. I was previously able to get straight to a human without all the AI nonsense in between. Knix, please stop replacing your workers with AI, it’s trash. It was a big waste of my time and it doesn’t work properly. Pay your human staff more, they are gold. Especially Shamita who fixed things right up for me. Much appreciated.

I placed an order and unfortunately the product did not fit well. I was able to return them but only for store credit. When I went to use my store credit the site a discount was placed in my cart for $60.00 labelled as a shop now discount. After the charge went through I realized the $60.00 was not removed from the total.

After multiple painful messages with customer service (probably just AI) I was told oh its not actually a discount it was just saying you saved $60 from bundling.

---- UPDATED-----
I've updated my rating after writing my review I was contacted by Knix who worked with me to refund the product I did not want. Its too bad it took making a public review to receive the excellent services I did in the end.