Knix Omdömen 437

This product was good but not anymore. They only last for 6-8 months. I have purchased so much fabric glue to keep fixing all my under garments. The sticky hem just doesn't last. I've been purchasing this product since 2021. And now when I email photos and issues; i do not hear back. I give up.

I'm very disappointed in this brand just another lululemon.

Shamita helped resolve my delivery issue quickly and effortlessly. They were friendly and went above and beyond with an additional request I had. This is my first time ordering from Knix and it's been an extremely positive experience so far, even before my order has arrived!

I purchased a swimsuit and forgot to apply my discount code. I quickly reached out to customer service and Shamita helped me out very quickly and I received a refund with the discounted amount. Very happy with my experience so far, and I’m excited to see how the swimsuit fits me!

I have been buying from Knix since 2020. I’m a big fan - obviously -of their products, but what puts this company over the top is their customer service.

I very recently had a significant problem with a with an order that had gone missing. (May have been my own fault; I’m still trying to figure out what happened.) Regardless, they responded via email within minutes of my inquiry to address it perfectly. No stress, no big annoying waste of time speaking to multiple people. Honestly, just a joy to deal with. And in this most recent case, I really hope Shamita, the customer service agent with whom I was speaking, gets some recognition for her knowledge, professionalism, and kindness. It’s customer service reps like Shamita that will keep me loyal to a company forever.

I have been a long time customer of Knix. I especially love their bathing suits and maternity bras! But my most recent experience dealing with customer service Knixpert Shamita was an absolute nightmare. I had ordered three items (two bathing suit tops and a pair bottoms). Unfortunately, one of my items never shipped because it went out of stock. Shamita issued a refund for the out of stock item. I had to then contact her back because she hadn’t included the taxes in the refund. Then I wanted to return my other two items because the bathing suit top I received didn’t fit and so I had no use for the bottoms. But Shamita had applied the refund to the two items I did receive. So when I tried to return the items I couldn’t even get back half of what I paid. When I pointed this out to her she said my refund was applied correctly. I had to explain to her over and over and over that something doesn’t add up. I was only going to get back 138.13 when I paid 196.62 even though I’m returning my entire order. She essentially applied the refund for the out of stock item to the two items I did receive so the system wouldn’t allow her to refund the total amount that I paid. Look I understand everyone makes mistakes but this is plain and simple math that she continued to argue and state was correct. She even said taxes are calculated by dividing the total taxes by 3 (number of items). I had to explain taxes are based on percentages and here in Quebec it is 15%. And since each item is a different price the taxes must be calculated for each item separately not just divided by 3.

“AGENT (Shamita): I completely understand why this looks confusing, let me clarify:
- Your original order was 3 items totaling $196.62, but a Buy 2+ Swim discount was applied across the order.
- The first refund for the out-of-stock item (Sculpt Square Neck Bikini Top) was $67.28.
- The refund for the remaining two items is $70.85, which reflects the discounts and taxes already applied.
AGENT (Shamita): Because the system calculates refunds based on the amount actually paid per item after discounts and previous refunds, the total refunded amount doesn’t add up to the full $196.62.
AGENT (Shamita): I know it can feel like you’re missing money, but this is how the refund system calculates the correct amount.”

She even acknowledges that it doesn’t add up to the amount I paid but still continues to defend the system instead of acknowledging a mistake.

I told her over and over and over I paid 196.62 after the sale price. I even explained $100 on a gift card and the rest on credit and she continued to defend that the system was correct.

Absolutely awful. She refused to transfer me to anyone saying I would get the same answer. And when I sent an email to file a complaint about Shamita, it was Shamita who replied back with a generic message “Thanks for reaching out! Please let me know how I can assist you today?”

One of the packs I ordered arrived in the wrong colour and Catherine from customer service was super quick to help and ship the correct colour to me. I’m always happy with the quality of my Knix products and how fast the orders arrive, and the customer service team does a great job.

Knix products are functional, stylish, and comfortable, but the customer service puts the company over the top! We ordered a bathing suit for my daughter that had a cosmetic sewing flaw that we didn’t notice until first wear. Shamita responded and resolved our issue swiftly, thoroughly, and pleasantly! We will continue to shop with Knix for its excellence in innovation, safety, quality, and service.

I bought 5 pairs of Knix leakproof underwear in February. 2 thongs, 1 pair of bikini cut and 2 teen sleep boxers. Truly a game changer and I feel so much better moving away from tampons. I had an issue with the boxers, I reached out to Knix and their customer service was amazing. I dealt with Alex B. (She/her). She was incredibly helpful, quick replies and gave me some great tips for cleaning and care instructions for my underwear. As a measure of good will, Alex offered me a discount for a future purchase. Very much appreciated and truly a great company!

Catherine, the Customer Service Knixpert was very friendly and quick to reply to my question.
The experience was great and I would recommend this company and employee as they are both amazing!

Poor service at their Guildford Surrey location. First time there will be my last time there. Salespeople are more concerned with being right than helping a customer (i wanted to try on multiple bras in different sizes but made to take just one in one size).

I didn't originally say anything when I left the fitting room. But on the floor one of the sales people asked me if I wasn't able to find anything. I explained that it would've been nicer to have a few bras to try on that i had pointed out to the sales person who was helping me and I wasn't expecting her to bring just one size and one type of bra the fitting room. I then had to listen to a five minute lecture on why the store does this. It was crazy. I felt like she wasn't listening to customers needs and wanted instead to be right. Horrible shopping experience. And nothing beat the facetious "have a nice day" when i exited the store.

I had an issue with the hooks on my bra. Shamita at Knix was extremely helpful in resolving the issue. She was professional and empathetic. She helped me purchase a replacement bra at no additional cost. Thank you Knix and Shamita.

I ordered in December a few pairs of underwear and love them ! Very comfortable! There was a small error in size received (maybe by me…) for a few pairs. I reached out to them and they ( shout out to Shamita which I communicated with ! 🥰) were so quick and efficient to send the right sizes !
Great even awesome customer service!!!

I bought the high rise brief and some of the regular undies with long back and front. However the gussest in the private area is too narrow. It needs to be wider because i bled right through on the sides. Not all women have narrow petite labia lips.

Knix is truly amazing. Their products are beautiful, comfortable and reliable. I have been buying from Knix for years. The quality is always present, shipping is fast, returns and exchanges are a breeze. The best about this company is its social engagement, it gives back to communities in ways that empower and support women. Customer service is always fast and wonderful. I recently got (for the first time) a bra that was defective and Shamita from customer service resolved the situation perfectly. Never hesitate to buy from Knix, they are truly the best!

Due to my own error I filled the address in incorrectly on my order. Shamita was so kind to reach out and help fulfill my order. It was a seamless process and I really appreciated their time and effort.

I have been a customer of Knix for a long time, and I am extremely happy with both their products and their customer service. If I ever have to contact support, I feel like I am a priority, and they are genuinely interested in getting things sorted out for me. Recently Shamita was able to get things sorted for me when I accidentally had my reward points split between two email accounts I had used for ordering. She got everything consolidated for me, and did it quickly and accurately. I love the Knix products, and the company! It’s fantastic that they are Canadian, as well. I cannot recommend them enough! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ !

I was impressed how they answered my email rapidly, what a good service! Shamita answered all my questions!

We live the products so far, I would definitely recommend that company.

Shamita was very helpful, responding promptly to my request for assistance. Was able to resolve issue in a timely manner, as a result of her facilitating resolution.

I had a concerns about their website and payment process right after ordering and customer service responded quickly and to my full satisfaction.

I purchased two bras from the store only to come home and realize that they created unpleasant lines under my t-shirts. I connected with Shamita from the support team and she was amazing. She offered to exchange my bras for something with a better fit, offered me the option to wear them and wash them and then decide or simply return them. I was so surprised by this type of service as I have never experienced that with any other brand. Knix and Shamita are incredible and make the tough task of finding a bra so simple.