Order #20251232 was paid for over two weeks ago, and I still have not received my jersey. I have sent multiple emails to customer support asking for an update on my order, but nobody has respond... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had couple of issues : / I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund... Se mer
It’s a great little business, offer different shirts from your retro ones to the more modern ones! Complete mystery until you open your box, which is a really cool idea! (but don’t worry you can selec... Se mer
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shi... Se mer
Företagsinformation
Skrivet av företaget
Independent online store connecting football fans with original football shirts. Specialising in shirts from the 90s to 2020s.
Kontaktuppgifter
Storbritannien
- Kitplugstore@gmail.com
- kitplug.co.uk
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Get in there!!
Awesome quality jersey to add to the collection! I'll definitely be buying some more. Thanks, KitPlug guys!!

Svar från Kitplug
Awful customer service
Took numerous attempts via chat and email to return my son’s order. Eventually got a shipping label. Now no response to emails or chat regarding the update of the refund.
Returned package was received by this company on 21.03.24
My son has sent chat messages, emails and contacted via the online form everyday since 25.03.24 with no response whatsoever.
28.03.24 .. they have sent another return label … they received the return on 21.03.24 …. Obviously don’t read emails
At last received a response … just awaiting refund now
31.03.24. Refund showing in account at long last
Just wondered if someone could contact…
Just wondered if someone could contact us please about a shirt that has been returned. We have emailed several times but had no response. Thankyou. Refund now been recieved. Thankyou for your response.

Svar från Kitplug
I would like to thank the kitplug for a…
I would like to thank the kitplug for a great service I ordered a top Tuesday night and was here by Friday morning really happy with the quality of it and would highly recommend to anyone who wants retro football tops
Absolutely horrendous
Absolutely horrendous. Bought a top which was in a terrible state and I cannot get hold of anyone to try and return it. I have sent messages over every media platform and waited on their live chat but I cannot get hold of anyone. Do not buy anything from them.

Svar från Kitplug
Got exactly what I was looking for
Got exactly what I was looking for. Communication was good as I was informed every step of the way. The quality was great and the team has kept contact with me due to me reaching out of socials to thank them. They are well managed and just great all around. Will be ordering again soon.
A great experience, and a great product
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shirts, but after doing some research I was convinced enough to give them a go.
Really glad I did! My order arrived within 2 working days, exactly as described and in great condition. I managed to get a shirt I had been looking for for ages and for a lot cheaper than anywhere else was offering. One very happy customer!
Still waiting for a replacement or refund for a damaged shirt
I bought a T-shirt from Kitplug in July 2023. When I received it, I noticed it had some marks on it, so I took their pictures and emailed them to Kitplug. They agreed to replace it, so I returned the T-shirt in August. Since then, I’ve been waiting for them to send me a replacement shirt or refund me. I have been emailing them but have not received any response. Very disappointing.
Been using these guys for a couple…
Been using these guys for a couple months now and every shirt has been unreal! I would recommend their retro mystery shirt boxes.

Svar från Kitplug
Brilliant service
Brilliant service and awesome company. Will for sure consider buying from here in the future.

Svar från Kitplug
Quality didn’t match description, awful customer service
I ordered a kit from this website a few weeks ago. I received it in good time but the quality didn’t match the description at all. They didn’t include the fact that the sponsor was in bad shape, the white on the shirt was discoloured, the badge was falling off and it smelt bad. I asked for a return of the shirt, got a response asking for the reason but I haven’t received any return label or guarantee of my refund yet. I’ve sent 4 emails over the past 2 weeks but no response. I’ve got one week left to return before the 30 days so hopefully a response soon. Definitely would never buy a shirt from here again. 0/10

Svar från Kitplug
perfect
perfect, ordered two tops came in perfect timing and i love both of them would definitely recommen.
Hazard 13/14 Chelsea shirt
Shirt came in excellent condition and authentic. Quick delivery. Would 100% buy from again.

Svar från Kitplug
The shirts came in ms they have the…
The shirts came in ms they have the best quality

Svar från Kitplug
Both shirts i've bought so far came in…
Both shirts i've bought so far came in quick time, really nicely presented in a box and great prices.

Svar från Kitplug
WOWW!
WOWW!! Couldn't have asked for better shirts. Love them! I've purchase 3 mystery retro shirts from this company and haven't been disappointed. Postage here to Austria was quick too and comes with tracking, which is nice. Thank you Kitplug.
Great delivery and exceptional customer service
Great delivery, product was in mint condition, exceptional customer service and overall my go too for football shirts.
VINTAGE MONACO KIT
Ordered a vintage Monaco kit fit perfectly and was great quality. Shipping was quick and I was kept updated. Overall a smooth transaction can’t speak highly enough of these guys. Very fair prices aswell compared to other sites and I’ll be ordering again very soon.
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