Order #20251232 was paid for over two weeks ago, and I still have not received my jersey. I have sent multiple emails to customer support asking for an update on my order, but nobody has respond... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had couple of issues : / I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund... Se mer
It’s a great little business, offer different shirts from your retro ones to the more modern ones! Complete mystery until you open your box, which is a really cool idea! (but don’t worry you can selec... Se mer
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shi... Se mer
Företagsinformation
Skrivet av företaget
Independent online store connecting football fans with original football shirts. Specialising in shirts from the 90s to 2020s.
Kontaktuppgifter
Storbritannien
- Kitplugstore@gmail.com
- kitplug.co.uk
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order #20251232
Order #20251232 was paid for over two weeks ago, and I still have not received my jersey. I have sent multiple emails to customer support asking for an update on my order, but nobody has responded.
I am not even asking for anything complicated I simply want to know the status of my order. Is it on the way? Is there a delay? What is happening with my purchase?
The lack of communication is extremely frustrating. When customers pay for an order, they deserve at least a response from support. At this point, I have no information about my order and no way to get assistance.
I would appreciate an immediate update regarding Order #20251232
Excellent service yet again
I’ve purchased multiple shirts from Joe at kitplug and the service has always been 5 stars. Fast shipping and always as described in their descriptions
Really happy with my order
Genuinely really happy with my order. Every shirt I’ve bought has been very well described and great quality. Will definitely keep coming back.
Great prices & quality
Prices are very reasonable for the quality you get compared to other bigger companies. Delivery was fast and the free shipping is a nice bonus if you spend over 50
3 shirts + mystery shirt
Ordered 3 shirts plus a mystery one and was really impressed. All arrived in perfect condition, no damage at all, and the quality was spot on. I got a Valencia 2002 away shirt from the mystery box which was class!
Great experience
Really smooth experience from start to finish. Everything arrived as expected and I had no issues at all. Would definitely order again
Really smooth experience from start to…
Really smooth experience from start to finish. Everything arrived as expected and I had no issues at all. Would definitely order again
Perfect shop for retro shirts with name-sets
Huge collection of shirts which are all authentic, will be ordering again soon
Excellent shirts and great customer service👍
Delivery was faster than expected and Joe helped me loads with picking the right size. I would definitely recommend!
The ordering process was simple and…
The ordering process was simple and straightforward, and I received clear updates throughout the delivery. My shirt actually arrived sooner than I expected, neatly packaged and in great condition. It looked even better in real life. Really happy with KitPlug and I’ll be ordering again soon.
Issue resolved and refund processed smoothly
There was initially an issue with my order and communication, as I did not receive a response to multiple contact attempts.
However, once the situation was picked up, it was handled properly and a full refund was issued without any problems.
In the end, everything was resolved correctly. Appreciate the resolution.
Highly recommend
Fast delivery, great shirt, great experience. Can’t fault them.
Loved my mystery shirt
Got a standard mystery box and the shirt was exactly my style. Great quality, clean and authentic. fun experience and great value for money.
Quality retro shirts..
Quality retro shirts I ordered a mystery box and received a classic Serie A shirt in excellent condition. Packaging was secure, delivery was fast, and the whole experience felt very professional. You can tell Kitplug really know their football shirts
Brilliant Service
Shirt arrived quickly and in great condition. Really happy with with my mystery box, will order again,
I had couple of issues but they solved well ...
I had couple of issues :
/ I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund me that amount, but it ended up refund the whole order amount instead due to the following second issue,
/ The shirt with small although I ordered bigger size than my kid's age so I asked for return. They offered full refund with no return and even they will send a proper size.
I received the refund and waiting to receive the new shirt.
Prompt and excellent customer service
Kitplug sent two shirts promptly - when one didn’t fit they helped me return it and could not have been more helpful and kind. Highly recommended
Retro mystery boxes are a joke …
So I’ve had 2 retro mystery boxes and I’ve had a early 2000s Bayern shirt and a 2004 inter Milan T90… that is insane speaks for itself I can’t recommend Kitplug enough
Poor service
Poor communication, poor quality shirts, writing worn, smell, stained, says comes with labels on, they don’t.
Communication is shocking and informations incorrect on website
Fake shirt
Ho ordinato 3 maglie da loro, una del Brasile, una Arsenal, una Tottenham! 2 di queste sono false! Fake!
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