The absolute worst. I sent six emails over the course of 7 weeks regarding an item return (in addition to multiple attempts to contact via social media) and never once received a reply. I am not stuck... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not, I mean do not order from this company. They have no customer service, mess up or newver deliver an order. They are most likely going to get a mass lawsuit at some point.
If i could give negative stars I would. I have tried many times for over 2 months to get in touch with someone to exchange sizes of a shirt I ordered. Guess its a waste of $80 since I cant wear it. Il... Se mer
Habe hier ein Original Tourplakat von Herbert Grönemeyer bestellt. Leider ist das Plakat der ersten Lieferung trotz zusätzliche bezahlter spezieller Transport Verpackung in schlechtem Zustand bei mi... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.
Kontaktuppgifter
1520 Knowles Avenue, Los Angeles, CA, USA, 90063, Los Angeles, USA
- support@kingsroadmerch.com
- kingsroadmerch.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always a great time supporting Cannibal…
Always a great time supporting Cannibal Corpse. Thanks for the fast processing and delivery.
Everything arrived on time
Everything arrived on time, everything was great quality.
Loved my Rancid surprise pack!!
Loved my Rancid surprise pack!!
Shipping was great and on time.
Everything ok but no digital code…
Everything ok but no digital code included as is customary.
Shipping was very fast
Shipping was very fast. Order was as described
We ordered the mystery pack with my…
We ordered the mystery pack with my wife’s size shirt and we got a youth shirt that won’t even fit a teenage girl. Love the one shirt that fit my wife but super annoyed about her second shirt
Great customer service
This is the first time I've ordered from the USA store. But I had no problems at all. The few questions I asked were allways answered quickly. The customer service was great and allways answered my query fully. I would recommend Kings Road to any one. Best of all is how quick delivery was from my parcel getting send out to me receiving it was less than a week. The crazy thing is my package came from the USA to the uk. Yet in my country I've had parcels take so much longer and they have come from the uk lol. I will definitely be buying items soon especially since the USA has more merch than the Europe one. But I had no problem with they customer service either. Whether it be the Europe or USA store I 💯 % recommend 👌 😃
Will definitely be ordering from Kings Road Merch again
Kings Road Merch had exactly what I wanted and their prices are good, shipping was fast and didn't cost much at all.
❤️ LOVE my Alkaline Trio hoodie
LOVE my Alkaline Trio hoodie. It’s such high quality and it felt like a hug when I put it on for the first time. ❤️
My record came packaged safely with no…
My record came packaged safely with no damages at all! Also arrived when it was supposed to! 5 stars!
Outstanding customer service
Outstanding customer service! Quick and friendly communication and my exchange was handled with no fuss.
Kings Road Merch provides an excellent service
I ordered several vinyls in a bundle in my last order from Kings Road Merch and everything went smoothly. Online purchasing was easy. The online shop is easy to navigate. The order tracking is visually easy to follow and is regularly updated. The vinyls were well and safely packaged. I had some questions about delivery options and the support team responded reasonably quickly and they were very nice and assisting. In my experience, they are professional and reliable and you can enjoy buying your favorite music and other merch carefree.
Failure by design
I ordered 5 items. One was a pre order for a record. So I was expecting my 4 items to show up with my record. No problem. Except two of my items I ordered didn’t get pulled and packed with my order. Two of the items were removed from sales in the time period of the presale. Never ordering anything with a presale item. The record was second to everything else I didn’t get. Contacted support and they couldn’t get my items. I’ll never have them because of packing policy. I’m extremely disappointed that two simple patches caused my order to be worthless
FedEx's error with exceptional service response
I put in an order and after a couple of weeks of not getting an update from the FedEx tracking number, stating that only a label had been print, I had to call in to make sure that it was actually shipped. The woman who was helping me, whose name I cannot remember, had me share the tracking number and came to the same conclusion then immediately shipped me another two coats.
The FedEx tracking number said that only a label had been created and nothing more after two weeks so it was suspicious. Five days after talking to a representative the original order shows up with a picture and nothing in the middle as far as the tracking the information. But in only 3 days after speaking to the representative I saw that the new order was already being shipped and tracking properly so there's nothing to be done but wear the first coats that arrived every day. About a week and a half later the next set arrived, today.
And so I've already decided that I have to buy the other 2 jackets and I'm happy to buy them. These jackets are outstanding and I'm actually glad to have a spare. So it all worked out in the end. Great product with a profound cause.
But I do need someone to call and take another payment from me please!
Record sleeve damaged upon arrival
Record sleeve damaged upon arrival. Obviously doesn't matter for the playback of the record but I'm getting tired of mail order records having damaged covers before I take them out of the box.
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