KINGKONG FITNESS Omdömen 

I purchased the ADJUSTABLE HEAVY DUTY INCLINE/DECLINE BENCH and without being dramatic the bench could have killed me.

When doing single arm rows the backrest collapsed and crashed down to the decline position. If I was bench pressing, the results could have been significantly worse. The issue was that the adjustable rail was positioned too far away from the safety spring pin, which resulted in the frame rail slipping away from the safety spring pin. KingKong also informed me that this is not an uncommon issue and they have helped others to resolve in the past.

KingKong were very happy to help me resolve the issue and even contacted the factory for workarounds to the issue. The factory sent a video demonstrating how to 'bend' the rail towards the direction of the pin, which I was uncomfortable doing just in case the rail bent back to its original position under a heavy load some weeks or months later.

To make matters worse, I tried to review the product on their website one week ago to balance out their 93 four and five star reviews but one week later they still haven't added my review, possibly because it was too negative; making me question if their website reviews are authentic.

The reason I gave this 2 stars rather than 1 is because the product looks strong, study and actually really cool, coupled with the fact that KingKong did end up issuing me a refund...and they paid for the item to be collected from my house, BUT they failed to tell me how the item should be disassembled and packaged, which resulted in multiple attempts for the collection to be completed.

I have now returned to my favourite fitness store, Southside Fitness in Mansfield.

Terrible products. Cheap and nasty. And their customer service is horrific. Do not buy from these guys!!

Worst communication ever! I pre-ordered a power rack/squat cage expecting it to be sent early December. Now the stock is available on the website and I’m yet to receive any confirmation about my order besides that my order has been placed. I have emailed, sent messages through Instagram and tried calling but it just rings through. Never ordering from here again.

I ordered a variety of products from king king fitness at the start of August 2021 about $2500 worth, understand there were issues with delivery company but it’s now middle of December and I am STILL waiting for the last of my order. What has been delivered arrived in bits and pieces. There communication is terrible, near impossible to speak to Henry over the phone and takes up to a week to answer through the Facebook messenger service. All I ever get is sorry we experiencing delays, I will never buy from King Kong again nor would recommend anyone to. Surely given it’s been nearly 4.5months the case should be priority but the weeks just keep going bye and nothing.

After the poor review (read below), Kinkong fitness contacted me and provided me with a prompt refund. I have therefore update my initial one star to three stars.

I am awaiting something on backorder but have not been able to contact anyone for a progress update. Don't answer phone calls or respond to emails. I'm starting to wonder if it's actually a real business.

This getting really annoying! we purchased a power rack deluxe package in August which was preordered for September but only got them in November. We understand that with everything is happening, but we emailed you numerous times with pulley lat missing part but no to avail. This needs to be address as soon as possible

Reasonable cost with quality for home gym set up. Due to separated dispatch from warehouses from Sydney and Melbourne, receiving items one by one all different time frames was a bit annoyed as a delivery man left all item in front of door without ringing the bell at all each time but apart from it, good communication with a customer and a quick response for replacing a item.

Easy assembly. Quick service. No problems.

Brilliant bit of kit, strong, easy to set up and looks great

I ordered a bench and waited for over a week before contacting them to ask where it was as I had received nothing to say it had been shipped. Was told that apparently in the description it said "Pre order" when it clearly said "In Stock no logo bench"
I told them that it wasn't like that in the description (wouldn't have tried purchasing it if it had) and that they have terrible customer service. The email I received back was "I have refunded your money". Worst customer service ever!!!!

Contacted for pick-up, assured all stock would be available, arrived to find that they had allowed someone else to take stock a week early and had not accounted for this.
Rectified by delivery free of charge but this took an extra week and came in 2 lots.

Product is as described.

Emailed once I purchased a bench to see if you’d send me one with your logo on it. Never even got a reply but then posted my thoughts on this site and less than 10 minutes later the owner of the company contacted me on my mobile and immediately fixed the issue. What’s more is he didn’t ask me to change my review- I changed it purely because of the outstanding good will this company showed me. Highly
Recommended to all!

Excellent product and good service

Short delivery time. Good quality product.

Very happy with the equipment and service provided by Henry!

Power rack with lat pull down. Arrived quickly and excellent product. Very happy with everything.

Quick dispatch and delivery. Very happy with constant communication from KingKong fitness, notifying me of delays.

A+ quality
more equipment on its way very happy with product and service

I am still awaiting on a reply to my message re; missing parts