sumostrength.com.au Omdömen 

Bought a 18 pair black hex dumbbell set only to receive a rack that isn't as advertised on the website–the double center stand is replaced with a single one unlike the advertised photo. Additionally, I'm also missing a pair of 10kg dumbbells. Not sure about customer support as my items were delivered late Friday so I'll have to wait Monday for a reply... that being said it's shaping up to be a bad experience.

Edit: They accidentally sent me a 16 pair dumbbell set which resulted in missing the 10kg pair and the image on their website was computer generated resulting in it, hallucinating extra features for the rack. They promptly responded on Monday morning to rectify the problem and send out the missing items. Accidents happen and I'm glad they were quick to resolve the issue.

I have received the wrong amount of weights and have been trying to resolve this issue for a long time, I can't do my workout with an odd number of weights and their support takes many days to reply, still no resolution. Terrible experience, should have purchase from a different store.

Once you hit the order button that is the last contact you will have from them. Zero customer service and no response to emails.

I had a disappointing experience with Sumo Strength. I purchased an air rower that arrived with rust on and inside the legs, visible scratches, and sharp edges. The product's condition was far from what I expected for a new item. Additionally, the customer service was unhelpful and abrupt, with limited ability to resolve issues or address concerns in a professional manner. I would not recommend this company, or their products based on my experience. Improvements in both product quality control and customer service training are urgently needed.

Weight plates come saturated in silicone. Customer service was terrible, didnt respond to multiple emails. Took 3 weeks to receive my order.

I bought the Ez Curl bar and some plates. It turned up within a few days.
Only issue I had is with the state of the packages on arrival. Looked liked they had been thrown around. The Ez curl bar was half out of the package and slightly damaged. Maybe some bubble wrap would be a good idea. Luckily it’s tough as nails but still slightly annoying as it’s not cheap to get it delivered.

We ordered products in December.

It's now the back half of March and not only do we not know where the equipment is, but it seems that neither does Sumo Strength.

I've been following up for weeks and the representative, while polite, is not being effective in sorting this out.

Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack, weight plate toaster rack, plates, dip bar, safety arms) all for the price of a years gym membership. Highly recommend.

I ordered a EZ bar for my son as a Christmas present on the 26/11/23 and entered a PO Box as a delivery address which the Sumo website accepted. About a week later I received an email stating that they do not deliver to PO Boxes. I checked the freight companies website and nowhere does it say that they do not deliver to a PO Box. After some correspondence I sent through my street address only to be told by the “customer service” representative that the item went back to the depot and that I would have to pay further delivery fees. I thus asked for a full refund. The consignment note shows the items sitting a the freight company as of 5 December. Today the 13th of December when I contacted the company by phone I am told that the item as of the 12th December is still at the depot and I cannot receive a refund until it is returned to the Sumo warehouse. I informed the “customer service” rep that I am happy to have the item shipped however would not be paying any extra delivery as it was not my issue. She informed me that they could not ship it. I then asked for my refund today so that I can order a bar from another supplier and hopefully it will arrive before Christmas Day.
This was the first time I purchased from Sumo Strength. Will not be purchasing from this company in the future.
Terrible customer service.

Good price, great product and quick delivery.

Great customer service, delivered the product straight to my car. Very polite.

Fast, simple, and efficient.
Good quality products pleasure doing business

Thors Hammer is awesome! Delivery was on time and Sumo Strength were a pleasure to deal with.

Got my dumbbells at unbelievably good price. They were quick to be ready for pickup and pickup process was quick and easy. Would buy from Sumo Strength again.

excellent company supplying great top quality poducts. with superb options. highly recommended.

Great customer service and the dumbbells were excellent quality.

was very easy now just need to get the set to me

Had a small manufactory error with one plate weight. The Sumo team were prompt to respond and send a replacement. EXCELLENT customer service and communication throughout. Love the products as well. 5 STARS