Bought an elite squat stand with pull up bar amongst other things. A nut and bolt set was faulty. Have been trying unsuccessfully to get a replacement set. The customer service agent manning info@..... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered the adjustable dumbells and was notified it would delivered within 48 hours. It was delivered as advised. Great to see a company do what they say!
Great service from James & the team, awesome equipment & perfect for our new Exercise Physiology Clinic. They looked after us from start to finish, looking forward to working with them again in the fu... Se mer
Företaget har svarat
Simple ordering process. Fast delivery. Super helpful customer service that followed-up with me unprompted to make sure I was happy. Hayley, you were awesome. Products are great - do what they'r... Se mer
Företagsinformation
Om Habitual Equipment
Skrivet av företaget
Kontaktuppgifter
63 Sydenham Road, 2204, Marrickville, Australien
- (02) 9566 0508
- info@habitualequipment.com.au
- habitualequipment.com.au
Great service & fast delivery
Ordered the adjustable dumbells and was notified it would delivered within 48 hours. It was delivered as advised. Great to see a company do what they say!
31 januari 2023
Worst Customer Service
Bought an elite squat stand with pull up bar amongst other things. A nut and bolt set was faulty. Have been trying unsuccessfully to get a replacement set. The customer service agent manning info@..... is just not willing to accept that the set can be faulty. I've spent last few days sending pictures, being taught how to install a nut and bolt like I'm stupid, being told that I've used the wrong nut with the wrong bolt despite of there just being one kind of nut and one kind of bolt, and so on.
Anyhow, it's been a very frustrating experience. Will never again buy from Habitual and will never recommend them.
10 januari 2023
Omdöme utan inbjudan
Head of Sport
All equipment was delivered and follow up emails and phone calls were given. Some of the equipment was not installed as agreed.
11 oktober 2022
Svar från Habitual Equipment
Hi Shane - Apologies again for the miscommunication with the installers. As advised we were happy to arrange for them to go back and complete the wall mounted weight plate holders. Hope the equipment and rig installation were all up to standard.
Svar från Habitual Equipment
Thanks Justin
Best equipment in Australia.
19 september 2022
Svar från Habitual Equipment
Thanks for your support Emma
Svar från Habitual Equipment
Thanks Patrick
New home gym
My wife and I had been talking about getting a barbell and rack for a couple of years now, we decided to go ahead with the premium package while upgrading to the half rack. Love everything we got, really nicely packaged and was easy to assemble. Great communication from the company throughout the process. We collected from warehouse to save on shipping.
4 augusti 2022
Svar från Habitual Equipment
Thansk so much Shane and appreciate you sending the time lapse videoof the set up!
Fast friendly service
Fast friendly service. Hayley was super helpful & quick to respond to any questions/concerns!
3 augusti 2022
Svar från Habitual Equipment
Thanks Hannah
The purchase process was nice and…
The purchase process was nice and simple, as was delivery. The product itself (purchased 2.5kg and 1.25kg change plates) had some aesthetic flaws. Functionally it's fine, but the finish is flawed. Not the end of the world hence 4 stars.
27 maj 2022
Great service from James & the team *****
Great service from James & the team, awesome equipment & perfect for our new Exercise Physiology Clinic. They looked after us from start to finish, looking forward to working with them again in the future. Would highly recommend the team for kitting out your home gym, new clinic or commercial gym.
24 april 2022
Svar från Habitual Equipment
Thanks Alan
Amazing service and quality products!
Amazing service and quality products!
Our new gym looks amazing now.
Very happy!!
15 april 2022
Products are excellent
Everything went great as one would expect with some minor feedback from the perspective of helping you:
1- The adjustable weights need to be adjusted on both sides separately. It would be easier if this was just on one side or if there was a way to switch between the 2.
2- Delivery notifications were not as accurate as is expected with other online retailers.
3- Delivery driver did not ring the bell, knock the door or advise of his arrival. Simply dropped the items at the front door which was hard to carry in as I was not at home (delivery notifications).
Products are great and am expecting to grow my collection so will look out for great deals.
Cheers
JP
3 april 2022
Called and got onto Hayley
Called and got onto Hayley, who was insanely helpful that put into James, who organised our commercial agreement.
After the experience with another Equipment company, which was terrible this experience with Habitual was 1000% times better.
Will be using Habitual for our next location deck out!
20 mars 2022
Bands, on Bands, on Bands
Pack of Bands came within a few days of ordering and seem pretty great so far.
18 mars 2022
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