Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/cour... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/cour... Se mer
Företaget har svarat
I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Se mer
Företaget har svarat
We bought jackest, bags, scarves etc. from Kiltane Oxford. The staff in general, especially Ms. Pat, were really helpful. She helped and advised us very clearly and professionally. The product were re... Se mer
Företaget har svarat
I can’t remember what life was before discovering the Kiltane wool wraps! They are so versatile, so soft, so warm! They match everything I wear, slip under a coat or a suit, or can be dressed over th... Se mer
Företaget har svarat
We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.
39 George Street, EH2 2HN, Edinburgh, Storbritannien
Har besvarat 29 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was in Edinburgh in Oct 2025. I purchased scarfs in Kiltane store there. In my opinion it was the best store of the many in that city. When I returned to the USA and Christmas was coming I regretted not having more for gifts. Last minute I looked at the website and could could not believe that they would ship to me from Scotland in just three days at great prices too. The absolute BEST company I have EVER dealt with by far. It was stress free ordering and had great tracking .Happy with entire experience. Merry Christmas to all Santa's helpers at Kiltane.
I paid 14€ for sending fees on 12/december, and did not receive the order yet. Not recommended for orders outside of UK.
Really bad experience for buying those gifts for my friends and family!!!
Delayed and delayed shipping made me miss my mailing gift to overseas relatives . Hesitated to buy next time, also the packing were so ugly😒
This was good - I'm aware Kiltane reviews have been mixed! The Tori coat is a perfect length for warmth and practicality and it is every bit as beautiful as I'd hoped. I particularly appreciated the detailed clothing measurements on the website which showed the seamlines and garment construction. I compared measurements with a jacket I already had and got the size right first time. Only slight reservation in that the sleeves are a little narrower than I would have liked for a winter-weight jumper underneath,
The delivery is terrible. Firstly it is delivered three days later than expected. DHL throwed my parcel on the road and created a fake person to sign it. I can't imagine if I didn't rush downstairs and collect it in minutes.
Product quality is great ( same as other cashmere companies ) ! However, the international package looks like I ordered from TEMU, the carton was arrived totally crushed and wrinkled. Can’t believe this was with UPS service plus I had to pay additional $35 even though my order was almost CA$1400. I don’t see any “Luxury” related according to my shopping experience LOL
Very good selection of merchandise. Purchased cashmere scarf. Great quality.
I bought three pullovers yet never received the goods following inaccurate tax billing from transporter UPS and inadequate customer service (5 calls and 4 mails later to various phone & email adresses, still no feedback). Hoping that Kiltane will reimburse me soon.
My blazer shipped promptly to Hawaii. It's more beautiful than knock offs I've ordered from the States (and returned.) I'm so pleased with the look and quality- I can't wait to take it to the chilly mainland for Christmas! I look forward to many years of use
I placed my order and I had it within days, it’s so so soft, brightly coloured, and price was fantastic. I love love love it as a true Scottish lady I love my Tartan and I will wear it with pride and I will be ordering more from here it’s like a little shopping party on this site, Kiltane thank you for making me extra happy.
I bought 68 scarves, and you lost 24 scarves. I sent some emails for a week, and you didn’t give me any feedback!!!
It’s crazy!!!
The package arrived really fast, the quality seems good in general, only one sweater already shows some pilling, which is a little sad.
Ordered item 7 days ago that was then heavily discounted (25%) for Black Friday promo a few days later. Have been told to return item and re-order identical in-stock item for discount. Not possible to process over the phone. Madness. Product good, customer systems not good
Beautiful, wisteria cardigan. Arrived overnight to NYC.
Very easy to order online, my Harris Tweed Blazer was delivered within 2 working days. Upon arrival the size wasn’t quite right for me so I reordered a smaller size and returned the original. Very easy to do and stress free. I’m delighted with my blazer, excellent quality, style and colour. I definitely recommend Kiltane.
Genuine Harris tweed fabric in modern designs and well made. Careful customer assistance during the shipping process. The only downside I have experienced is the high amount of import taxes, that is charged by the buyer's country, according to the local customs and duty regulations. Fortunately, this further expense was offset by the fact that the item purchased was on sale.
We ordered 2 woollen blankets a week apart. The first was ordered with a small gift bag, which doesn’t fit, so it’d have been helpful if this was made clearer on the webpage.
We then asked if we could order a second large bag with our second order. Then Kiltane customer service came in and added a large gift bag free of charge. It’s the small things that make the biggest differences.
The some of the blankets are made from recycled wool. Maybe you should shout out louder about this? Sustainability is where it’s at❤️.
Beautiful blankets by the way. Ideal for our wedding presents to family in Northern Spain.
Although the beret is nice it isn’t of the same quality as last year. Last years black beret is the nicest I’ve found, beautifully thick and fluffy . Unfortunately this navy one is just not the same which is very disappointing. It is still a good beret and I’ll be keeping it but not quite the same. It was delivered promptly and well packaged
It’s itchy. Didn’t like the way it feels. Don’t recommend.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.