Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales... Se mer
Företaget har svarat
I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... Se mer
Företaget har svarat
Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktuppgifter
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service from Mac
Fantastic service from Mac - he explained all the various options very clearly - so helpful trying to get me the best deal for my mum. Very polite & friendly.
30 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Helpful and polite on phone
30 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was very easy to find what i wanted
26 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Very polite
Very polite, a lot of ppl skills I’m happy with his sales skills
30 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
A local company provides a great…High speed internet service dir a very reasonable price!
A local company provides a great service for years. All local people should be supportive.
The process of renewing our contract was so simple, effortless. Customer service is very good & staff are very friendly to deal with!
23 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Kcom are a good company
Kcom are a good company, there broadband are very good fast, + talk to human people not robots
29 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Excellent service from Mac
Excellent service from Mac. Helpful , friendly , patient and professional. A really great helpline experience. Thank you.
29 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Great customer service very satisfied…
Great customer service very satisfied with the outcome and great communication
29 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
They made is easy and simple to switch…
They made is easy and simple to switch to a new contract
29 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was so easy to have that…
It was so easy to have that conversation with Sam. I’ve now improved what was already great, my new contract.
22 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Contacted the regarding my Mum's WiFi…
Contacted the regarding my Mum's WiFi signal. Mac was extremely patient and helpful, talking me through all the stages of checking the equipment, resetting it and changing speeds etc On the phone over an hour and hopefully we have sorted the problem
29 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Was recommended about KCOM & so glad…
Was recommended about KCOM & so glad we took out a contract.From ordering through to the installation,the process was excellent,
2 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good afternoon Andy.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Mac helped me for over an hour
Mac helped me for over an hour to sort my internet out, easy to follow instructions and easy to talk to,
26 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good afternoon Zee.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Switching …
After making enquires about switching our current provider to K Com our experience with the call handler Jennifer provided us with all the information we required everything was clearly explained to us under no pressure at all , looking forward to been a customer with KCom
26 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Yvonne.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Excellent and very efficient install by…
Excellent and very efficient install by Blake and Ellis. Explained everything. Very tidy. First class customer service.
25 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good afternoon.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Matt was helpful ...clear and…
Matt was helpful ...clear and precise...I understood everything clearly about what would happen from start to finish
24 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Nicola.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella
Easy change over 👍…
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately £11 a month. What’s not to like - very pleased 👍
24 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Les.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Excellent product and extremely polite and…
Staff are extremely polite and knowledgeable, very respectful of my home and requirements.
24 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Audrey,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella
Excellent service from initial enquiry…
Excellent service from initial enquiry through to installation. Friendly, professional, efficient and well organised.
15 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning,
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Fibre optic installation
We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after change over from previous provider. Did a neat and tidy job on a red hot day
22 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Mark,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.