We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... Se mer
Företaget har svarat
Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50. For 900mbps down and 500mbp... Se mer
Företaget har svarat
Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktuppgifter
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Utmärkt
4 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy customers
Ellis and Blake have just upgraded our internet. They were brilliant dealing with non tech savvy people. Polite, helpful and professional. We would recommend all aspects of Kcom.
14 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Raymond.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Svar från KCOM
Good morning Nick.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Great customer service at a competitive…
Great customer service at a competitive price. Having just moved into the KCOM area, the experience was so much better than any interaction I’ve ever had with BT/EE.
24 april 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Matt.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
We have been wanting fibre broadband…
We have been wanting fibre broadband for sometime now and decided to go with Kcom. I rang them and got a quick answer and a very helpful young man. Fibre is ordered for the end of the month. All taken care of. There was no sales pressure. Would certainly recommend them thus far.
13 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Marion.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Used the call back service provided and…
Used the call back service provided and received the call in less than 5 minutes, whole process of ordering my internet package was simple and efficient. The person on the other end of the phone was informative, friendly and courteous.
13 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Clarkey.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Easy to order on line and followed up…
Easy to order on line and followed up by a sales advisor next day
13 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Patrick.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Ellis and Blake wre very helpful
Ellis and Blake wre very helpful being in my 70s i am not great with technology they were patient and helpful. They wre efficient and cleared everything you wouldn't have known they had been.
8 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Christina.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Quick friendly outcome …
Quick friendly outcome to my request for change of package
6 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Pam.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Just switched to Kcom whole process was…
Just switched to Kcom whole process was a breeze and kept well informed all the way cheaper prices for the same package as I had with BT/EE
13 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning David.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The guys that came and installed the…
The guys that came and installed the new ultra fast boardband were awesome and very helpfull
5 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Colin.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
I was out when a kcom representative…
I was out when a kcom representative visit my home but it was arranged for them to call me at 6pm they was on time . Very polite explained everything clearly and arranged everything. Great service thank you
11 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Anna.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Great service, good experience.
Did what they promised,swapped me from my WiFi provider saved me a lot of hassle.
Fitted on the day they promised, Matt and Jake were very friendly and helpful
23 april 2026
Omdöme utan inbjudan
Svar från KCOM
Hello, Thank you for sharing your experience - we’re glad it’s been a good one.
Many Thanks, Holly
Had a fault and the engineer was here…
Had a fault and the engineer was here and it was sorted in 24 hours. What a pleasant experience.
29 april 2026
Omdöme utan inbjudan
Svar från KCOM
Hello, We really appreciate your feedback and are glad we could help.
Many Thanks, Holly
Fitting internet
I would like thank the lads today ( Blake and Ellis ) done a great clean and tidy job
11 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Kind Regards, Holly
Extremely efficient and professional service.
Blake and Ellis rocked up on time, were very polite, informative and professional. Outstanding service!
11 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our engineers and the service!
Many Thanks, Holly
Happy to come back
Happy with my decision to come back to KCom. Got through easily on the phone, agent explained everything fully, giving me all my options and was happy to answer all my questions. Signed up there and then. Made the switch over from old provider for me so no hassle there. Would recommend anyone going with KC
11 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Hello, Your feedback made our day - thank you for sharing it.
Kind Regards, Holly
Svar från KCOM
Good morning Em.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Never really had an issue however…
Never really had an issue however pricing/retention miles off the pace. £35 for 300Mbps ?...told ' yeah but this is a premium service ' .. implying other networks don't provide a premium service. Will be shopping around and taking my business elsewhere.
8 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Mike.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Had to pay the plan for a year without…
Had to pay the plan for a year without using it just because the area where I moved wasn't covered by them. Tried everything, they were asking for around 900£ to cancel the plan, even more than I would pay monthly.
9 maj 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Madalin.
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team.
Kind regards, Ella.
Smooth changeover from first enquiry to commissioning.
Blake and Ellis arrived exactly at the beginning of our allotted installation period. After a discussion on the location of the new ONT the required work was carried out efficiently with the original landline number ported over soon after.
24 april 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Stuart.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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