Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales... Se mer
Företaget har svarat
I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... Se mer
Företaget har svarat
Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktuppgifter
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
matt and Jake really good lads was…
matt and Jake really good lads was working hard all day.
22 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Great customer services
Great customer services, and also very helpful and knowledgeable
24 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Fast and easy installation
Fast and easy installation by a very friendly engineer. Works as advertised, I am very happy and I would recommend Kcom
13 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
great experience with Blake and ellis
I had a great experience with Blake and Ellis today, they were quick and helpful when fitting my new fibre WiFi and Blake explained everything clearly to me, thank you both for all your help 😊
23 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
It's wonderful to hear your happy, Thankyou for letting us know.
Many thanks,
Adrian
Blake and Ellis just fitted broadband
Blake and Ellis just fitted broadband, needed to drill through the wall for cable, very tidy, informative and helpful,
23 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thankyou for sharing your experience - we're glad its been a good one.
Many thanks,
Adrian
Great Company
I have lived in Hull all my life except for a few years when I was at Uni or living in Germany. In those days BT had a monopoly but we were lucky to have our own telephone company, much cheaper than BT with untimed local calls and 200 free phone calls a year. It never occurred to me to move to a different company when it became an option and if there is an issue , which happened once, their office is on Carr Lane so I just jumped on a bus and went in. When I developed some ill health they gave me a month's rental for £14.99. I am on the internet for hours every day and have never had to pay any extra.
22 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Archie,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Svar från KCOM
Good morning Shirley,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Easy renewal
The agent called me when I was just about to call re the ending of my contract. He was super helpful and friendly and found me a new package which was considerably cheaper.
14 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thankyou for sharing your experience, we're glad its been a good one.
Many thanks,
Adrian
My WiFi broke
My WiFi broke, I reported it on the Saturday and it was fixed by the Monday. The engineer was polite and professional xx
13 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Really helpful
Really helpful.
Matt and Jake were really helpful throughout. The job turned out to be more work than planned and they talked us through the full thing. Leaving things all sorted when they left. Thanks a lot guys
20 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Alexandra.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Blake & Ellis came on time
Blake & Ellis came on time. They were very professional & polite. Made sure everything was up & running before they left. They even took their boots off to walk on the carpet which was appreciated. A job very well done. Thank you. I would definitely recommend them.
17 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Company is in breach of OFCOM and GDPR…
Company is in breach of OFCOM and GDPR guidelines and absolutely incompetent in doing the basics! Absolute joke! Go with anyone else!
16 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well onhttps://www.kcom.com/home/contact-us/
Many thanks,
Adrian
The BEST internet provider
I have had many Internet service providers over the years and was reluctant to move over to KCOM when it was the only provider for a house i was moving to, the service and Internet, including speeds and connection have been the best I have ever recieved, perfect if like me you have a big family with many users, I can not recommend KCOM enough, and the app is so easy to navigate!
15 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
The best internet
15 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Easily explained and will be saving £10…
Easily explained and will be saving £10 pounds per month with KCOM
15 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thankyou for sharing your experience. We're glad its been a good one.
Many thanks,
Adrian
Svar från KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
KCOM contract renewal SIMPLY THE BEST
The advisory Liza was very pleasant and helpful and managed to give me everything I wanted. She explained I was a loyal customer and was able to clench the deal. Well done Liza and KCOM.
I highly recommend this company and its services to anyone. Simply the best.
14 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
KCOM ARE HIGHLY RECOMMENDED!
Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue.
I recently had to contact them and the problem was fixed in a very timely manner with no hassle
1 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We’re grateful for your support and thrilled you’re enjoying our service.
Many thanks,
Adrian
Very reliable
Very reliable, professional and a great service provider. Great value for the money,
2 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We are so please to hear this. Thankyou for choosing us.
Many thanks,
Adrian
Very helpfull & professional advice…
Very helpfull & professional advice given
13 juli 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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