kartit.us Omdömen 55

Terribly abusive scam company. I will never get the time back that this ridiculously fraudulent company is stealing from me, but I will fight tooth and nail to get my money back. Thieves!!! I bought a couch via Amazon. Right off the bat, I started getting bizarre messages from Kart It on Amazon, stating that even if the box does not look damaged upon arrival, I should report it as damaged. (So they're trying to scam the shipping companies, too.) June 9 was the last day in the delivery window period. On June 8, Kart It sent me a message saying that the couch had just shipped (odd, since they claimed it was shipped a week earlier.)

The new delivery date was now June 17, nine days past the last date in the advertised delivery time. I was going to be traveling to attend a funeral on June 17, so would not be there for delivery. Regardless, nine days after the delivery period that they advertised is simply too late, and the previous lie about the couch having already shipped was unacceptable. So I cancelled delivery. Kart It then assured me I would get a refund. I paid them $732.71.

After assuring me I'd get a refund, they refunded me only $114.41! They claimed this is somehow in their policy, but no so not policy is advertised on Amazon, nor would it be a legal policy. The only good thing is that I financed the couch with a no interest bank loan, so Kart It is no just defrauding me, but trying to defraud a bank. Obviously I'm disputing. The owner of this company is a criminal sleazebag.

The product in question was manufactured by VidaXL LLC and sold through the Amazon marketplace by the third-party seller KART IT.

This is not a standard return request. This furniture arrived with a latent biological defect: a live termite infestation embedded deep within the wood during the manufacturing or supply chain process. Because termites chew from the inside out, it took months for this hidden infestation to break through the surface. It has now completely hollowed out the frame, destroying the chairs and presenting a severe, destructive threat to my residential property.

I have attached undeniable photographic and video evidence showing hundreds of active, live termites swarming the destroyed wooden channels.

Both KART IT and VidaXL LLC have flatly denied responsibility, hiding behind the standard 30-day timeline and entirely ignoring the biological nature of wood-boring pests. Furthermore, Amazon’s automated system is demanding that I pack up and ship an active, live insect infestation back through the commercial courier network to get a refund. Forcing a consumer to mail a living biological hazard is a massive safety and transit risk.

Nice brand with product

I other a weight distribution trailer from Kart It thru Amazon to be delivered between May 13 to 15th. I was going on a trip to Ohio from Florida for six weeks. I was leaving on May 20th at 7:00 am and need time to put the hitch on the trailer and truck. On the 18th the they informed me the delivery was move to the 20th an on the 19th to May 22nd I called Kart It on the 18th and 18th to turn it around and send it back since I would no be none. The they still delivered it and the package weighed 100 lbs I’m 1,100 miles from home and it’s Jun 3rd and still trying to get it sent back and they have on the shipping label to bill customer for the freight. Snd I have to schedule with FedEx myself to send it back. Amazon is giving me me a refund but Kart it is ripping me of on the freight
Don’t us them for anything!!!!

Kart It and Charles suck. I would rate my experience as a ZERO if it was an option. I ordered an item that didn't work for me so I returned it immediately for a full refund. Kart It refused to give me a refund stating that it was in nonresellable condition. What? I returned the item in the condition in which I received it. I am supposed to get a refund. You can't keep my money and the merchandise! Kart It also tried to make Walmart give me a refund when it was supposed to come from them. In summary, Kart It sucks.

Typical ads from AliExpress. Short answer: you can buy, but with great caution, as expectations often do not match reality

sent completely wrong item then had to go through a major hassle with them and walmart to get a replacement which still hasn't happened after weeks. Have had to make calls send emails and jump through hoops to get absolutley no service whatsoever and still waiting to get this resolved. Never using either store ever again.

Scam seller, sent something totally different from what I ordered. Avoid at all cost.

I'm very happy with the service. I recently bought a complete set of lockers for my business, and they did a phenomenal job by completing the delivery on time and in perfect condition. Also got a good deal when buying from from them.

I would definitely use them and refer to my partners aswell.

Well done, guys.

They made my purchase but cancellations of which was the wrong kitchen stove obligated to pay shipping charges for the cancellation still my responsibility. Causing it to go to a collection agency. I recommend that any appliance purchase needed be an onsight purchase only.

They operate as Kart It and sell on Amazon. I paid almost $1,300.00 for a wine refrig. and when i started to receive messages that they could not make the delivery date, I checked tracking, and it was sitting in my town the whole week. My thinking was, "why deal with clowns." I contacted Amazon and cancelled and they accepted my cancellation. Kart-It/Whole 9 Yards shipper then tried to deliver anyway. He arrived at gate and was told I was not home, but when they called me I told them to tell the driver and they did, that item was cancelled and delivery is therefore refused. Driver drove past the guard, trespassed onto the community grounds and illegally delivered to my house. Amazon was zero help. All told me the problem was unsolvable for weeks, and I was out the money. I managed three days in to within hours track all down, and got the shipper to pick it up same day, and they fired the driver. Kart It/Whole 9 Yards are refusing to tell Amazon to credit me and Amazon claims they cannot without their instruction. Amazon stopped replying to my emails and and Kart it does not respond, even though all parties were sent a delivery receipt. These people are utter scum. Their reviews online state, that in no uncertainty, this is how the commonly do business. IT IS A GLORIFIED SHELL GAME.

Make sure you review Kart it return policy, only allows 30 days. I thought when buying from Walmart I would have received a 90 day standard return policy but that is not the case. Did not want to go with Amazon for this reason, I will think twice when making a purchase from Walmart online store (KART IT)

Kart-It refused to provide any meaningful support or resolution of my order. Their customer service was evasive and completely unhelpful. It took five months and the intervention of Amazon itself to finally resolve the issue.
Kart-It is not a reputable company and should not be doing business in the U.S. They operate with dishonest practices, show no accountability, and clearly do not care about their customers.
Warning: Do not buy from Kart-It, Amazon's 3rd party reseller. You risk being ignored, misled, and left to fight for your refund. A truly terrible experience from start to finish.

Do not buy anything from Kart it. The return policy is a fraud. After buying a $428 mantle from them though Amazon, it was not as expected. I returned the mantle in the original packaging through FedEx and they received it but refuse to give me my full refund due to some bogus issue. Now they have the mantle back to them and I’m out my $428 !

Bought a planter through Amazon and was sold by Kart it. This company is a scam. No one will reach out. Had missing parts an d the box it came in was pieced together and wrapped with plastic. Lot of pieces were loose. Don’t use this company. Has scam written all over it

If I could I would give them 0 stars the worst customer service. They will not return any of your items even if they are damage. Do NOT order anything from them.

I ordered a switch from them on amazon and they send me a box with no switch.. what a scam company..

Beware of KART-IT!
I ordered a footstool from them and when it arrived, there were damaged parts and the product was not the quality I was looking for. In addition, the height of the ottoman was misrepresented on the website which made it not work for my space. I initiated a return, which generated a shipping label and this message: We've accepted your return request. Once KART IT receives the item below, we'll issue a refund to your original payment method. If you placed this order, print your shipping label using the link below or from Your Orders in the Amazon app or website."

When I clicked to open and print the shipping label it stated: "Instructions from KART IT
Dear Customer - Please DO NOT ship the item just yet without further communication with us.
In case of Damaged, Defective or Wrong Items - Please SHARE IMAGES to help you further.
Please Note: In case you do decide to ship it out, you will have to bear the Return Shipping & Restocking Charges in case the item is found to be proper."
This was the first I knew of any restocking fee or return shipping charges.

I submitted the requested pictures, waited, then received a message offering a 25% discount to keep the item to avoid return shipping charges. I politely stated that I was not interested in keeping the item and reiterated in greater detail the multiple reasons that I do not want to keep the item and requested a refund authorization as they kept saying "do not return the item without authorization."

The next message asked for more images and provided a list of images they wanted which needed to be sent in separate messages since their system only allows for 5 MB per message. So, after I had already carefully packed it up for shipping, I opened it back up, took more photos and provided them.

Next I got a message that they were sending my images to the warehouse for review to obtain the shipping label and I should expect to wait 3-5 business days for that to happen. I replied that was too long and I needed a response in 1 business day.

I did get a response the next day but it stated that the warehouse said there was nothing wrong with the item, they provided me with assembly instructions and asked for a list of replacement parts I may need - for a brand new item! (Um, practically everything in the box was defective in some way!) If I still did not want the item I could ship it back under 'buyers remorse' and pay the shipping back but they have not indicated how much they would deduct from my refund. I have asked that question and am awaiting a response.

This was the return policy listed on Amazon when I made the purchase:
"30-day refund/replacement
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns"

Based on what I am reading here, I am concerned that if I ship it back I will they will not refund the cost of the item. This company is not trustworthy, I have submitted a report to Amazon as I have never dealt with an Amazon seller with this poor customer service before. I highly recommend not purchasing from KART-IT via Amazon, Walmart or anyone else.

I ordered a TV stand from KART-IT on Amazon. It arrived with screw holes in the wrong places and a broken door. Generally, very poorly made. There’s a reason you’re getting this for such a low price. I experienced a nightmare of over three weeks trying to return it. Avoid dealing with the company KART-IT, unless you want to receive broken items and spend weeks making over ten calls to customer service while the damaged furniture sits in your home. Take my word for it—you will not get a refund or return, no matter how broken the item is, unless you go through Amazon or your credit card company. BBB will tell you the same. I wish I had checked before ordering from this company.

I purchased 2 faucets on Amazon via KART IT. It was described as "brushed brass" but is what other companies call "brushed gold". It is not the color of gold jewelry or brass, has a brownish coating over it so looks more like antique gold or burnt gold. I returned it to KART IT. This began a months worth of follow up on my part to get my refund and I'm afraid they will never return my full purchase price. 2 items returned in the same box resulted in 4 partial refunds given weeks apart that does not add up to what I paid for the items. Each partial refund given only AFTER I follow up with them, different excuse given each time. Even though on the listing it states that partial refunds are for damaged merchandise KART IT insists on keeping a "restocking fee". I also had to pay return shipping, none of this is outlined on the listing page or at least the first document that comes from the refund policy link. KART IT claims there is a restocking fee disclaimer but it must be buried under several links. I've been using Amazon for years (spend around 1K to 2K per month) and this is the first time I have had this issue with a return.