Never received the items ordered, nobody answers in the number given, and the automated chat says I need to contact customer care, which must be a fake number because it rings, rings, but no one pick... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm happy with the production, I just didn't like the delivery, they didn't deliver on the day of the marking, I had to call 3 times, I didn't know he would want extra money for a $ 21.73 extra duty,... Se mer
Hi. Thank you for my oreder #089622, I love BRAE very much, best hair products forever. Could you check, please, my delivery was without home delivery (to my door)? Because I was at home a... Se mer
I received my purchases well maintained in a box, unfortunately one of them was leaking and for the price I paid, that’s bad. I wish the price was a bit more reasonable but other than that. I liked my... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
BRK Hair is an online store for hair products, which is focused on hair straightening, providing the international consumers with the very best.
Kontaktuppgifter
201 S. Biscayne Blvd, Suite 1200, 33131, Miami, USA
- +18662452707
- info@brkhair.com
- brkhair.com
3,9
Bra
78 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I didn't get the product i ordered but…
I didn't get the product i ordered but costumer service is great.
20 februari 2026
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
I still have not received my order
I still have not received my order. I have emailed and called several times and still have not heard from them.
Very disappointed.
15 december 2025
Svar från BRK Hair
Hello Maria Kulikoff,
We have already contacted you directly and explained the situation. Due to the end-of-year period, there have been some operational delays, but your delivery will be made and we are closely monitoring the process to ensure completion as soon as possible.
We appreciate your understanding and remain at your disposal.
Pamela A.
The ordering process was easy
The ordering process was easy, the product was received as advertised and I love the product!
11 december 2025
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
I really like because it’s very…trustworthy
I really like because it’s very protected the products and arrive on time!
13 november 2025
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Svar från BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔.
I am at your disposal to answer any questions you may have!
Sincerely,
Pamela A.
I can not give any star because I…
I can not give any star because I didn’t receive my order, I just received empty box. I am waiting refund
13 oktober 2025
Svar från BRK Hair
Hello, we are very sorry for what happened. We have already contacted you via WhatsApp and are investigating what happened to your order. Rest assured, we are handling your case in the best way possible and will do our best to resolve it quickly.
We appreciate your understanding and are available for any additional questions.
Wanessa B.
My purchase was delivery safety
My purchase was delivery safety, everything I received were ok. And for me has been a good experience .
7 oktober 2025
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Squedulle to be arrive home in one week
Deleted inspections caused delays for 2 week. Finally til personal saids that is clear from inspections, hopefully I will get all my
31 oktober 2025
Svar från BRK Hair
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Svar från BRK Hair
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Eu ainda não recebi meu produto
Eu ainda não recebi meu produto. Tem quase um mês e nada
27 september 2025
Svar från BRK Hair
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
I found the hair products that I could…
I found the hair products that I could not find in Amazon here and I have received them in good packaging (No leaks).
30 augusti 2025
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Wanessa B.
Very happy
Although I am far away in Seattle,
Washington USA, my product came quickly and was packaged securely.
1 maj 2025
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Excelente experiência com a empresa
Excelente experiência com a empresa.
Produto veio em tempo bom, bem embalado.
23 april 2025
Svar från BRK Hair
Prezado cliente,
Ficamos muito felizes que você esteja satisfeito! Sua satisfação é nosso principal objetivo!
Obrigado por escolher nossa empresa ❤✔
Estou sempre à sua disposição para esclarecer quaisquer dúvidas!
Com os melhores cumprimentos,
Pamela A.
Worst service ever. Stay away from the store.
This is the worst service I have ever received. The delivery date was supposed to be April 11 and I didn’t get it until April 18. I sent numerous emails, and called multiple times and never heard back from customer service. I will never order again from the store.
28 mars 2025
Svar från BRK Hair
Hello, how are you?
We've seen that your package was delivered on April 16th.
We're very sorry for the delay, which was due to issues with our supplier.
If you need any support or have any questions, we are always available. You can contact us using the details available on our website.
We look forward to hearing from you.
Pamela A.
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Review
I found you on the Internet. Fast delivery, everything is as clear and convenient as possible
23 februari 2025
Svar från BRK Hair
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Svar från BRK Hair
Caro cliente,
Ficamos muito felizes em saber que você está satisfeito(a)! A sua satisfação é o nosso principal objetivo!
Obrigado por escolher a nossa empresa ❤✔
Estou sempre à disposição para esclarecer qualquer dúvida!
Atenciosamente,
Pamela A.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.