Ho comprato un paio di Fuga Boa della misura 41,5, pensando che il 41 fosse troppo giusto per me. Sono un po' grandi ma molto comode (tant'è che ne sto aspettando un altro paio in Goretex, della misur... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The lace on the left shoe is improperly placed. it tucks under and is defective. I sent a photo showing the problem. I have asked for return information and approval since September 15 and have not r... Se mer
Företaget har svarat
Perfect climbing pants! They're super stretchy and don't limit my mobility at all. The fabric is light weight, so I can climb in them during summer without overheating. I also like to wear them while... Se mer
I use FUGA shoes for training when running on trails on hills and almost whatever I do in the mountains where there is no snow - from long hikes to easy climbing (up to grade 4). Great grip (even on... Se mer
Företagsinformation
Skrivet av företaget
KAILAS is a professional climbing and outdoor brand founded in 2003, now widely recognized for its high-performance trail running shoes, apparel, and gear. We specialize in ultralight, technical products designed for trail runners, climbers, and mountaineers, helping athletes move faster, lighter, and farther across challenging terrain. Driven by innovation and mountain-tested design, our trail running footwear delivers superior grip, durability, and comfort for long-distance races and daily training. Trusted by outdoor communities worldwide, KAILAS proudly partners with leading climbing and trail running organizations, and our award-winning products are recognized across the global outdoor industry.
Kontaktuppgifter
KAILAS ROCK SPACE, No. 299, Tianhe Road, Tianhe District, 510620, Guangzhou, Kina
- service@kailasgear.com
- kailasgear.com
3,6
Medel
128 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love the trail runners
I love the trail runners. I think the delivery time could be faster. I know that you can pay extra for expedited delivery but maybe consider that if somebody purchased over say $500 they get free expedited delivery?
11 juli 2026
I emailed them with no answer
I emailed them with no answer. Both through their chat and via email. Nothing. I won't buy anything cause in case of any problems there is nobody who can help. Shame.
14 juli 2026
Omdöme utan inbjudan
Svar från KAILAS
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the experience you've had.
We completely understand your frustration. After checking our records, we found that we replied to your live chat inquiry the following day. Regarding your email, due to an unusually high volume of customer inquiries at that time, our response was unfortunately delayed by a few days. We are truly sorry for this delay.
Please rest assured that we never intended to ignore your message. We value every customer inquiry and are continuously working to improve our response times to provide better support.
We sincerely hope you can understand the situation, and we'd be grateful for another opportunity to serve you. If you need any assistance in the future, please don't hesitate to contact us—we'll be happy to help.
Awesome shoes
Easy process to order, the only thing I would suggest is the time it take for delivery. The shoes a great, will definitely buy again.
12 juni 2026
Informative website
Informative website, which made my choice of shoe easy to select, shipping took a little longer than expected, but considering they shipped from overseas it wasn’t horrible.
14 juni 2026
great customer care.
great customer care.
perfect logistics
reliable shipment
good products
13 juni 2026
La página muy dinámica y el envío en…
La página muy dinámica y el envío en los tiempos pactados .
10 juni 2026
Pagué un envío expreso el 9 de junio y…
Pagué un envío expreso el 9 de junio y aún no llega el primero de julio y aún no tiene fecha me gustaría un reembolso de lo que pagué por el servicio expres
10 juni 2026
Svar från KAILAS
Estimado/a cliente,
Gracias por compartir su experiencia y lamentamos sinceramente el retraso en la entrega de su pedido.
Entendemos perfectamente su preocupación, especialmente después de haber pagado por el servicio de envío urgente.
Queremos informarle de que ya nos hemos puesto en contacto tanto con usted como con FedEx para solicitar un seguimiento urgente de su envío. Le rogamos que revise su correo electrónico, ya que le hemos enviado una actualización con la información más reciente.
Si necesita cualquier otra ayuda o no ha recibido nuestro mensaje, no dude en ponerse en contacto con nuestro equipo de Atención al Cliente escribiendo a service@kailasgear.com. Seguiremos haciendo todo lo posible para colaborar con FedEx y resolver esta incidencia lo antes posible.
Le agradecemos sinceramente su paciencia y comprensión.
Atentamente,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com
Too many designs were out of stock.
The shoes i ended up with i am reasonably happy with but the lack of stock on the shoes I actually wanted is a concern. Many sizes in the design i wanted were out of stock. I was prepared to wait but not given this option.
13 maj 2026
Svar från KAILAS
Dear,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that the shoe design and size you originally wanted were out of stock at the time of your purchase. We understand how disappointing this can be, especially when you were willing to wait for your preferred model.
Due to the high demand for some of our most popular products, certain styles and sizes may sell out more quickly than anticipated. We are continuously working to improve our inventory planning and product availability. We also appreciate your suggestion about providing customers with the option to wait for a restock, and we will share your feedback with our team for consideration as we continue to improve our service.
We are pleased to hear that you are reasonably happy with the shoes you ultimately selected, and we truly appreciate your understanding and support.
Thank you again for your valuable feedback. We hope to provide you with an even better experience on your next purchase.
Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Las Fuga EX330
Las Fuga EX330, Espectaculares !!!!!. Tengo un 45 pero pedí un 44,5 y me van perfectas. Gran Producto. Transporte algo más lento por la situación actual, pero todo correcto.
14 maj 2026
Shoe is unique
Shoe is unique, stylish, functional, comfortable. Don't need to tie laces. I would recommend going a half-size down
17 maj 2026
Great purchase but way too long delivery
The purchase is just great, but the delivery took almost a month
13 maj 2026
The shoes are great service sucks
The shoes are great, but the service is the worst I ever received from a sports brand.
You want to sell outside China? Stick to local laws and reply to service mails.
25 maj 2026
Omdöme utan inbjudan
Svar från KAILAS
Dear Karl,
We sincerely apologize for the delay in our response and for any inconvenience this may have caused.
We have carefully reviewed your case and would like to confirm that a reply has already been sent to your email address with the relevant assistance and instructions. We kindly ask you to check your inbox, including your spam or junk folder, in case the message has been filtered.
We fully understand your concern regarding the communication experience and regret that it did not meet your expectations. Please be assured that we are continuously working to improve our customer service response efficiency, especially for our international customers.
If you still require any further assistance or if anything remains unclear, please do not hesitate to contact us again. We are committed to resolving your concern promptly and properly.
Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com
“KailasGear.com FUGA Shoes – Poor After-Sales Support” (SCAM)
I ordered a pair of Kailas (FUGA) shoes in size 10.5, which is the same size I normally wear in Hoka, Nike, and other U.S. footwear brands, so I ordered the same size through kailasgear.com website
The shoes arrived and the quality appears good, but they fit noticeably too large, so I contacted Kailas to exchange them for size 10.
The response was disappointing for a premium technical footwear brand selling to U.S. customers. Instead of providing a straightforward exchange process, they suggested that I keep the shoes and either resell them or gift them to family or friends. That is not a realistic solution for a customer who purchased expensive performance footwear and simply needs the correct size.
I clearly explained that I am willing to pay reasonable return shipping costs. I already have the shoes packed and ready to return, but for international returns to China, proper return instructions and importer information are required. As of May 20, I still have not received the information needed to proceed with the exchange.
The product itself may be good, but the post-purchase support and exchange process do not match the premium image the company presents online.
If Kailas wants to seriously compete in the U.S. market, they should offer a more professional exchange system, ideally with a U.S. return facility or at minimum clear and timely return instructions for international customers.
As of May 20, I have not received any further response regarding my exchange request, so I will now proceed with contacting my credit card company regarding the unresolved return situation.
Also, customers should be aware that using the Shop App does not appear to provide additional customer service support or exchange assistance in situations like this.
19 maj 2026
Omdöme utan inbjudan
Svar från KAILAS
Dear Customer,
We are very sorry for any inconvenience caused and appreciate you taking the time to share your feedback.
Regarding your case, we would like to clarify that we initially offered a solution allowing you to keep the shoes, as an alternative option to avoid return shipping costs. However, as you preferred to return the item for a refund, this is absolutely acceptable. As long as the product is in its original condition and original packaging, we are able to process the return and refund according to our policy.
For international returns involving customs duties or taxes, we kindly ask you to provide your order number and return tracking number so we can further check the status and assist you accordingly. We will do our best to support you throughout the process.
We sincerely apologize for any inconvenience and appreciate your understanding.
Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com
Service was impeccable
Service was impeccable. Trail shoes are just awesome too, Kuga ex330, everyone loves them.
13 april 2026
Very bad company
Very bad company. Ordered mens gym shoes ,they dont fit right and never worn just tried on. Emailing company several times gor mail I ng instructions at my own expense
No communication and have250.00 shoes cant wear. Beware of company
13 april 2026
Svar från KAILAS
Dear Donna,
We are very sorry for any inconvenience caused. Due to our company holiday and the Labor Day period, our response time was slower than usual.
We have checked your case and can confirm that the returned parcel has been received and a refund has already been issued.
If there is anything else we can assist you with, please feel free to contact us.
Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com
I love my new Fuga shoes
I love my new Fuga shoes. They ship your order next day arrives to America in about 8 days.No problems packaged very well, love them.Thank you. We'll be buying another pair soon.
13 april 2026
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