Ho comprato un paio di Fuga Boa della misura 41,5, pensando che il 41 fosse troppo giusto per me. Sono un po' grandi ma molto comode (tant'è che ne sto aspettando un altro paio in Goretex, della misur... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The lace on the left shoe is improperly placed. it tucks under and is defective. I sent a photo showing the problem. I have asked for return information and approval since September 15 and have not r... Se mer
Företaget har svarat
Perfect climbing pants! They're super stretchy and don't limit my mobility at all. The fabric is light weight, so I can climb in them during summer without overheating. I also like to wear them while... Se mer
I use FUGA shoes for training when running on trails on hills and almost whatever I do in the mountains where there is no snow - from long hikes to easy climbing (up to grade 4). Great grip (even on... Se mer
Företagsinformation
Skrivet av företaget
KAILAS is a professional climbing and outdoor brand founded in 2003, now widely recognized for its high-performance trail running shoes, apparel, and gear. We specialize in ultralight, technical products designed for trail runners, climbers, and mountaineers, helping athletes move faster, lighter, and farther across challenging terrain. Driven by innovation and mountain-tested design, our trail running footwear delivers superior grip, durability, and comfort for long-distance races and daily training. Trusted by outdoor communities worldwide, KAILAS proudly partners with leading climbing and trail running organizations, and our award-winning products are recognized across the global outdoor industry.
Kontaktuppgifter
KAILAS ROCK SPACE, No. 299, Tianhe Road, Tianhe District, 510620, Guangzhou, Kina
- service@kailasgear.com
- kailasgear.com
3,6
Medel
128 omdömen
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Ho comprato un paio di Fuga Boa
Ho comprato un paio di Fuga Boa della misura 41,5, pensando che il 41 fosse troppo giusto per me. Sono un po' grandi ma molto comode (tant'è che ne sto aspettando un altro paio in Goretex, della misura giusta, stavolta...). Non le uso per correre ma per i miei viaggi intorno al mondo e ne sono totalmente soddisfatto: sono comode, con ottimo grip, molto ben ammortizzate e anche belle da vedere. Venendo dalla Cina, la consegna non è veloce [20 giorni] ma mi sembra normale, onestamente.
14 september 2026
Omdöme utan inbjudan
The lace on the left shoe is improperly…
The lace on the left shoe is improperly placed. it tucks under and is defective. I sent a photo showing the problem. I have asked for return information and approval since September 15 and have not received it. This is disappointing .
I searched online and have the address in China for the return and will return soon.
10 september 2026
Svar från KAILAS
Dear Frank,
Please accept our deepest and most sincere apologies for the delayed response and for the frustration this has caused. You are absolutely right to be disappointed — waiting since September 15 without hearing back from us is completely unacceptable, and we truly apologize for the poor communication.
We received your photo regarding the left shoe's lace being tucked underneath. To help us accurately evaluate the issue and determine the best course of action, could you please provide a short video showing the problem? Specifically, a quick video showing how the lace is positioned, and what happens when you pull and adjust it. This will help us understand whether it is a lacing system defect or a routing issue.
We want to kindly reassure you that every pair of shoes goes through strict quality inspection before leaving our warehouse. Because of this, we take your report very seriously and want to verify exactly what is happening with your pair so we can address it properly.
Important Note Regarding Your Return:
We want to provide you with the correct return instructions and a formal return authorization once we confirm the issue.
Once we receive your video, we will immediately review it and get back to you with the next steps — whether that is a return, an exchange, or another solution.
We sincerely appreciate your patience and understanding. Please send the video at your earliest convenience, and we will resolve this for you as quickly as possible.
Shipping delay
Shipping delay. Paid for faster shipping for equipment to arrived before a planned trip. Equipment still arrived late, shipped directly from China.
11 september 2026
WORST CUSTOMER SERVICE!
I have sent multiple emails attempting to get in touch with someone so that I can initiate a return for my order. The shoes I received are too large, and I need to return them.
Instead, I am sending emails into the void and receiving no response or assistance whatsoever. I am now left with a brand-new, expensive pair of shoes that I cannot use, simply because I have been unable to reach anyone to process the return.
This is completely unacceptable. I have made numerous attempts to contact your company and have received no meaningful response. The lack of customer service has been incredibly frustrating, and honestly, this is the worst customer service experience I have ever had with a company.
I need someone to respond to me promptly with instructions for initiating my return. I should not have to repeatedly chase a company simply to return an unused product.
22 september 2026
Omdöme utan inbjudan
Svar från KAILAS
Dear Mari,
We are truly sorry to hear about your frustrating experience with our customer service. We completely understand your disappointment, and we sincerely apologize for the delay in responding to your emails.
We have now reached out to you directly via email with detailed options to resolve your return, including a full refund, partial refund, or discount code. Please kindly check your inbox (and spam folder) for our message.
If you have any difficulty finding it, please contact us directly at service@kailasgear.com with your order number, and we will prioritize your case immediately.
Your feedback is very important to us, and we are taking steps to improve our response times. Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Best regards,
KAILAS Customer Service
Terrible return policy
Terrible return policy! You should pay out of your pocket to return your purchase back to China which, in most cases, costs you higher than the price of the purchased item.
16 augusti 2026
Svar från KAILAS
Dear Neg,
Thank you for your feedback. We are truly sorry to hear that you were disappointed with our return policy. We completely understand your frustration regarding the cost of international returns.
We would like to kindly explain that because our warehouse is located in China, international return shipping can indeed be expensive, and for that reason we always try to offer alternative solutions to our customers whenever possible.
We are glad that we were able to reach a resolution with you directly — you accepted our 20% partial refund offer while keeping the shoes. We truly appreciate your understanding and are happy that we could find a workable solution together.
Your feedback is very valuable to us, and we will continue to review our policies to better serve our customers. If there is anything else we can assist you with, please don't hesitate to reach out to us at service@kailasgear.com.
Thank you for giving us the opportunity to resolve this.
Best regards,
KAILAS Customer Service
Really honest helpful brand
Really honest helpful brand. Customer service checked up on product delivery and satisfaction. Love that vests come in women's fit
10 september 2026
Omdöme utan inbjudan
I paid extra to have an express service…
I paid extra to have an express service to get the goods in one week and it took more than 2 weeks
11 augusti 2026
Svar från KAILAS
Dear Jordi,
Thank you for your feedback. We sincerely apologize for the delay with your express shipment and for the frustration this has caused. We completely understand your disappointment — you paid extra for express service and expected to receive your order within the stated timeframe.
We have already contacted you directly by email regarding this issue and provided a solution. Please kindly check your inbox (and spam folder) for our message. If you have not received it, please contact us at service@kailasgear.com with your order number (#kailas13020), and we will assist you right away.
We truly appreciate your patience and the opportunity to make this right.
Best regards,
KAILAS Customer Service
Horrible Customer Service
I received the wrong shoes and Kailas refused to make it right.
15 augusti 2026
Svar från KAILAS
Dear Luis,
We are truly sorry to hear about your experience and understand your frustration regarding the shoes you received.
We would like to clarify that we have not refused to assist you or simply dismissed your case. We are currently working with our logistics partner and the local last-mile carrier to investigate what happened to your shipment.
As part of this investigation, the logistics team has requested some additional information from the package, including the shipping label underneath the outer label. This information is needed to verify the parcel’s movement and determine whether there may have been an issue such as relabelling, repackaging, or an incorrect parcel being handled during the final stage of delivery.
We understand that providing additional photos and information has been frustrating, and we sincerely apologize for the inconvenience. We are not asking for these details to delay the case, but because they are important for the carrier to complete its investigation.
Our warehouse records indicate that the order was prepared according to the original shipment information. We are therefore working with the carrier to establish exactly what happened after the package left our warehouse.
Once the investigation is completed and the situation is confirmed, we will provide you with an appropriate resolution.
We genuinely appreciate your patience and are sorry that this situation has caused you such frustration. We remain committed to resolving this case as fairly as possible.
Sub par customer experience
It took over two weeks from ordering to receive shoes. Ultimately they run big and do not fit me. I reached out to customer service for an exchange days ago and have heard no word back. At this point I want a return and refund.
15 augusti 2026
Svar från KAILAS
Hello Adamo,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us has fallen short of expectations.
We’d like to clarify the delivery timeline for your order. It was placed on August 14 and shipped on August 15. According to our standard shipping policy for the US (which you can view here: https://kailasgear.com/pages/shipping-policy), the estimated delivery time is 6–18 business days. Your package arrived on August 26, which is within that timeframe. (8 business days)
We completely understand the frustration of not receiving a faster response from our customer service team. Due to an unexpectedly high volume of inquiries during the recent race season, our reply times have been longer than usual—and we sincerely apologize for the delay.
Regarding the fit, different brands use different lasts and sizing standards. We’re sorry the shoes didn’t work out for you. Please reach out to us directly at service@kailasgear.com with your order number, and our team will assist you with a return or exchange as quickly as possible.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
This is my second pair of shoes I buy
This is my second pair of shoes I buy, loved my favorite brand for trail running
11 augusti 2026
Excellent protection for long ultras
Excellent protection for long ultras. My feet feel very well protected even on rough, rocky terrain!
14 augusti 2026
I have only had for a day but so far…
I have only had for a day but so far they have been thr most comfortable running shoe i have ever owend
12 augusti 2026
Close to being great
I have had multiple clip-up sticks and the wire head is not durable and bends easily, with my last one snapping where the wire meets the metal insert. Have found that they do not offer replaceable heads, even though it is removable. I have been in contact with them, and they could not supply me with the cheap small part that I need and told me I need to buy an entirely new stick.
I had also been in discusion with them a few years ago to point out that the wire they use is not suitable for the task and is too ductile, leading to bending and metal fatigue, yet nothing had been done to make the simple change to a suitable grade of wire for the head.
2 september 2026
Omdöme utan inbjudan
Svar från KAILAS
Dear Customer,
Thank you for taking the time to share your feedback with us on Trustpilot. We truly appreciate your honesty, and we are genuinely sorry to hear about your experience with the Clip Up trekking poles.
We completely understand your frustration — the wire head bending easily and not being offered a replacement part, even when removable, is certainly not the experience we want any of our customers to have. We take your comments very seriously and will review this with our product team for future improvements.
To help resolve your specific case, we would kindly ask you to provide your order number so we can verify your purchase and look into the issue in more detail. Once we have this information, we will do our best to find a suitable solution for you — whether that involves a replacement part, a repair option, or another form of assistance.
You can reply directly to this message or contact us at service@kailasgear.com with your order details. We are always happy to help.
We sincerely apologize for the inconvenience and hope to have the opportunity to make things right for you.
Great shoe and material super lite
Great shoe and material super lite. Took a while to receive order but overall pretty satisfied.
Thank you
17 juli 2026
The foam on the inner side on the …
The foam on the inner side on the shoes heel starts messing up .when ever anything that hard go against the heel the foam mess up ..too delicate for such a price .would not recommend and would not buy again
14 juli 2026
Svar från KAILAS
Hi Joe,
Thanks for taking the time to share your feedback on the FUGA EX PRO.
The EX PRO is built as a high-performance trail racing shoe, so its midsole foam is intentionally lightweight and responsive rather than dense and cushioned. The heel interior foam is designed to cradle the foot and lock the heel in place during technical running — it's not engineered to absorb hard impacts from rocks, branches or other trail debris, which can leave marks or cause it to scuff over time. This is a design trade-off for racing-level agility, not a quality defect.
A few tips to help extend the life of the foam:
Rinse with clean water after muddy runs and let it air dry naturally (avoid direct heat sources)
Clear any small debris from inside the heel collar before each run
We appreciate your honest input — it helps us and other runners make better-informed choices.
Good buying journey
Good buying journey, goods are made from premium material and look durable.
13 juli 2026
Kailas FUGA EX330 – Overall Review
After putting the Kailas FUGA EX330 through multiple training sessions and races on mixed terrain, including technical trails and distances up to 50K, I can confidently say this is a very solid trail running shoe.
The standout feature is undoubtedly the grip. The outsole performs exceptionally well on a wide variety of surfaces, providing excellent traction and confidence on technical terrain. The shoe is also impressively lightweight, making it comfortable for both long training runs and race day.
I tested the shoe on mixed and technical terrain, and overall it performed very well. My only observation is that on tight single-track trails with sharp turns and off-camber sections, it doesn’t feel quite as stable as some other trail shoes I’ve used. I believe this can be improved by using an aftermarket insole with additional arch support, which helps increase stability without compromising comfort.
Durability has also been excellent. The upper feels strong and well-built, and the shoe is available in a great variety of color options. So far, the materials have held up very well under demanding trail conditions.
An important point worth mentioning is that I purchased this model for six other runners in addition to myself. Between all seven of us, the shoes have been tested in races up to 50K, and they have successfully passed that real-world test with consistently positive feedback.
If I could suggest improvements for a future version, I would increase the heel-to-toe drop from 5 mm to around 8 mm. I also believe the forefoot geometry could benefit from a more efficient propulsion or rocker design to provide a smoother and more powerful toe-off during long-distance running.
Overall, the Kailas FUGA EX330 is an excellent trail running shoe with outstanding grip, low weight, durable construction, and reliable performance across a wide range of terrain. It has become one of my top recommendations for runners looking for a capable shoe for training and racing on technical trails.
15 juli 2026
Cheap material
I paid for 3-5 business day shipping, but received it 2 weeks later. Shoe is comfortable, but material needs huge improvement. Not durable at all, which is necessary for trail running.
15 juli 2026
Svar från KAILAS
Dear Andy,
Thank you for your honest feedback. We sincerely apologize for the delayed delivery, especially since you chose express shipping — we completely understand your frustration and are working to improve our shipping process.
We also appreciate your comments on material durability. While we're glad the shoes feel comfortable, we understand that trail running requires long‑lasting performance. Your input is valuable and will be shared with our product team for future improvements.
We truly appreciate your support and hope to serve you better next time.
The shoes purchased were
The shoes purchased were
As “DESCRIBED”
Comforting .
Will use your services again
Respectfully,
Mike McLemore
11 juli 2026
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