KAILAS Omdömen 

Was an international customer that ordered a size slightly too small. They have different options available for refunding international customers that are very accommodating. Was honestly a pleasure and surprisingly easy to be helped by the Kailas customer service, most are not as easy to work with especially for international customers.

I accidentally ordered the wrong size shoe as I misunderstood the sizing chart. I email Kailas customer service and they very quickly found my size in stock and shipped it out ASAP. This was terrific service and the Shoes ended up fitting me great!

Amazing customer service and super high quality products! Very responsive, super helpful, very friendly customer service. I ordered a running vest in the wrong size (my fault), and the staff helped me to order a new one, guiding me on how to measure for the correct size. They also gave me a discount on the first vest that I ordered. Their running vests and trail shoes are the best quality I've found so far, very highly recommend Kailas products.

Amazing Kailas!
I consider the level of customer service and after-sales support to be very prompt, clear, and effective.
I had purchased a pair of FUGA Ex3 through the "official" website but, unfortunately, once they were delivered, I realized I had ordered the wrong size (it was the first purchase). I emailed Kailas customer service and quickly received a reply outlining the various options available to me.
Once I made my decision and informed them, I received the cashback very quickly and simultaneously ordered a new pair in the correct size.
They arrived today... stunning. High-quality packaging. Everything perfect.
Now all that’s left is to get them "dirty" running the trails this season!!!

Its Chinese company.. I got a climbing stick clip from them and it didn’t survive 6 outdoor sessions..When i inquired about the repair or replacement they replied that the product is no longer available and it cant be repaired. In less than a year the product went bad..I guess i am paying for my attempt to save few dollars.. i would recommend to buy from other brands that can offer support incase their products go bad.. I will never buy from this brand again

Qualité des produits superbe, plusieurs choix dans les coloris des différents produits
Gamme trail ultra complète
Un service client plus que réactif, compétant répondant aux questions et conseils sur les produits
Une belle marque qui a de l'avenir.

Small inconvenience of sockliner cleavage immediately taken care of by customer service with 3 options to solve the problem.
Fast and polite!
Thank you

Super communicative, helped ship a large order to meet our internal deadlines. Great experience.

Fast and very reliable customer service that helped me a lot with a problem regarding the fit and an exchange

Die Schuhe haben eine sehr gute Qualität. Ich habe bereits mehrfach bestellt. Das Material ist gut und halten auch bei intensiver Beanspruchung recht lange.
Leider ist die Rücksendung nicht ganz so einfach. Das ist ärgerlich, da man in der Regel doch verschiedene Größen bestellt. Da muss ich einfach einen Punkt abziehen.

Get to know Kailas when I looking for a comfortable walking/hiking shoe.
However that is a limited choices in Singapore local shop.
So, after searching, found this Kailasgear that offer a wide range of Kailas shoes & others related stuff that ship worldwide.
After research, finally bought my first Kailas shoe, Fuga Yao 2 last year.
As I having a knee pain issue, quick walk is my preferred exercise. Compared to my previous running shoe, Yao 2 have a better grip on most of the surface, regardless dry or wet. And my foot will not getting wet easily due to sweating even after walking more than 2 hours under local hot weather.
Yao 2 also offers a comfortable but not too soft of cushioning that let me enjoy walking with lesser impact to my knee.
I like the quick lace system also as lace wouldn't get loose during exercise.
The outer layer of the shoe also easy to clean even when I step in wet cement during my quick walk near construction area, just pour my drinking water to clean will do, but I noticed that the water are easily get into the shoe, maybe due to the breathable material used.
Overall, very satisfied with Yao 2 and looking forward to try my new Fuga Du Boa.

I have lived 4 years in Thailand. In this time i have bought 3 pairs of trail running shoes from Kailas (I have bought them in Chiang Mai, the name of the shop is "Basecamp"). My favorite one is the Fuga EX, i love the cushion. The shoe has an extreme good grip and does not slip on wet stones. So it is perfect. It was perfect for Thailand and it is perfect for the high mountains in Austria.

We got the Kailas Backpack 38L which looks good, with functional design. After using it for 3 trips (Everest Base Camp and Portugal Fishermen trail), the front part of the shoulder straps tore apart on both sides, where the chest strap hinges. There were some force exerted by the chest strap but the material and stitching should be able withstand the force.

I would prefer to upload pictures of the damaged parts but it not possible here.

Kailas FUGA EX3 have amazing very consistent grip for many terrains. And confortable to long run.

This is an amazing company to purchase from. I had a size issue and they fixed the issue. Waiting for my, better sized shoes now. However, because of how they handled my issue, I will be back regardless. They are sweet, warm and extremely accommodating.. Try calling Nike with an issue and see how that goes....
When I receive my new ones, I will do a review of my next run..

One of the best customer services I have ever seen. Just received my trekking shoes and they are super comfortable, perfectly cover the ankle and very stable which is needed during the long hike. The quality is great. Highly recommend this company.

Un sac hydratation qui a tout ce qu’il faut là oui il faut
Un serrage des flask adapté quand elles sont pleine ou vide
Une compartimentation à l’arrière du sac étudiée
Un serrage rapide
Bref que des points positifs

Bought some Gore-tex treated walking boots and summer socks for hiking.
Initially they were quite good for use in warmer weather, but I didn’t have any water resistance in one shoe as soon as rain hit.
Socks rubbed badly for long walks and gave me a rash that takes several weeks to heal.
Rather disappointing as the cost are comparable to RAB and other good brands.

Kailas AWS (Adjust Whole Sole) 3.0 sistema de apriete de dos secciones. La primera hebilla evita lastimarse los dedos de los pies cuesta abajo y la segunda hebilla proporciona mayor estabilidad y envoltura.
Parte inferior: suela exterior Vibram Megagrip: sin miedo a las superficies mojadas y resbaladizas

Llevo un mes usando el chaleco Kailas modelo Fuga Air II Trail Running y estoy encantada. Buscaba un chaleco más completo, que pudiera llevar los bastones y la comida que necesito en carreras de larga distancia y ha sido todo un acierto. No se mueve, se acopla genial al cuerpo, se ajusta perfecto con el cierre ADF del pecho y los dos bidones del pecho quedan colocados y nos se mueven. Puedes llevar un cortavientos en los bolsillos de la espalda. Estoy muy contenta y lo recomiendo si estás buscando un chaleco cómodo y completo, además de bonito.