Aneta and Georgia sorted out a change of reg plate and change of name super efficiently and were very kind and helpful. I genuinely have never made requests to a company and have had them resolved as... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff at Kaboodle in charge of resale for We Out Here tickets have been very helpful, prompt and informative with my ticket resale. My email queries have been answered helpfully since I put th... Se mer
dreadfull service. booked a ticket with accomodation and accidentally booked a live in vehicle pass as well. asked to canel a month in advance and was told no refund and were absolutley no help. poor... Se mer
Following the sudden death of my husband, I knew I wouldn’t be able to use the tickets we had bought for We Out Here festival. Eric, from Kaboodle, took complete charge of everything to do with the re... Se mer
Företagsinformation
Skrivet av företaget
Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...
Kontaktuppgifter
Manchester, Storbritannien
- Hello@kaboodle.co.uk
- kaboodle.co.uk
4,4
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 38 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had a query about a refund and Emily…
I had a query about a refund and Emily from Kaboodle was so helpful and very prompt at responding back!
Great customer service!
7 maj 2026
Omdöme utan inbjudan
Customer service quick response Emily…
Customer service quick response Emily was very helpful
6 maj 2026
Omdöme utan inbjudan
Email support
I deleted my email confirmation but Fay replied to my email straight away and sorted it out
5 maj 2026
Omdöme utan inbjudan
Had issues with tickets
Had issues with tickets. The email response was quick and helpful. They were able to assist me with issues with immediate effect. Very trust worthy.
9 januari 2026
Awful situation and awful customer…
Awful situation and awful customer service.
After a bereavement in the family I tried to approach Kaboodle about returning or refunding or even a partial refund along with transfer options of my tickets and Campervan pass for the Stowaway festival.
I have sunk alot of money in to the tickets and now find myself in an impossible situation where the tickets are not issued until 7 days before the festival and there is no service available to transfer or get ANY refund of ANY kind.
The emails back were blunt and basically said, you can transfer the tickets to somebody 7 days before but we are not refunding you anything towards the cost of the ticket or pass. Please cancel and we will resell the tickets!?
I am gutted and cannot believe that there is no way of recouping any cost or re selling the tickets in any way.
It has been hard enough with the family situation and this has left me with a really horrible feeling around Stowaway (a family festival and their ticket vendors
1 maj 2026
Omdöme utan inbjudan
Svar från Kaboodle Ticketing
Hi Joe,
Please accept our sincere condolences for your loss. We are truly sorry to hear about your family’s bereavement and understand how distressing this situation is.
While our tickets are non-refundable as per the terms agreed at purchase, we did escalate your request to the Stowaway event management team to see if an exception could be made. Unfortunately, they confirmed a refund is not possible, but they have provided the following options to help you recoup your costs:
1. Secure Resale: Once the booking is paid in full, you can list your tickets and campervan pass on Tixel, the official resale platform.
2. Private Transfer: You are welcome to pass tickets to someone else; name changes are not required as each QR code is unique.
3. Payment Cancellation: We can cancel your booking immediately to ensure no further payments are taken, though this would be at a loss of funds paid to date.
Please reply to our last email to let us know how you would like to proceed.
Best wishes,
Kaboodle
Had an issue with my monthly payment…
Had an issue with my monthly payment plan, and Ellie was really quick to respond and got it sorted out swiftly!
30 april 2026
Omdöme utan inbjudan
Great
Shout out to Emily - sorted my email issue in record time, no stress needed - thank you
29 april 2026
Omdöme utan inbjudan
Ellie was great and really helpful
Ellie was great and really helpful, very pleasant and communicated clearly, great customer service.
30 april 2026
Omdöme utan inbjudan
Ticket Enquiry
I was enquiring about a toilet pass and then needed information on how I could upgrade my ticket. Fay was the agent that assisted me and made it a seamless operation. Fay was both polite and patient and I now have what I need. Thank you very much Fay!! ☺️☺️
29 april 2026
Omdöme utan inbjudan
Very helpful and quick response from…
Very helpful and quick response from Fay!
29 april 2026
Omdöme utan inbjudan
Lovely and helpful
Very lovely Eric who gave me all the information I needed and explained very well. Very very helpful:)
17 november 2025
Omdöme utan inbjudan
I have now been waiting 9 days for my…
I have now been waiting 9 days for my refund after having been told 3-5 days. Shockingly bad, very few updates.
27 april 2026
Omdöme utan inbjudan
Svar från Kaboodle Ticketing
Hi James,
We are looking into this. We will be in touch via email.
Kind regards,
Kaboodle
Fay was very efficient with quick…
Fay was very efficient with quick replies
25 april 2026
Omdöme utan inbjudan
Jasmin was very helpful in rescheduling…
Jasmin was very helpful in rescheduling my tickets - thank you!
27 april 2026
Omdöme utan inbjudan
great communication
great communication, very quick to respond to something i needed help with
27 april 2026
Omdöme utan inbjudan
Fay was wonderful
Fay was wonderful, really attentive and amended booking error without instruction.
21 april 2026
Omdöme utan inbjudan
Fay was absolutely incredible
Fay was absolutely incredible! Well informed, quick with responses and polite!
23 april 2026
Omdöme utan inbjudan
It's been great experience
It's been great experience - using the system and dealing with their customer support team, I received excellent service, thanks!
23 april 2026
Omdöme utan inbjudan
Excellent service and easy to use
Excellent service and easy to use
23 april 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.