Juicy Couture UK Omdömen 

I am extremely disappointed with Juicy Couture UK.

Order JC_124176 arrived in a damaged parcel, with an item missing on delivery. Despite this being a straightforward non-receipt issue, Juicy Couture UK has completely ignored me.

I emailed customer service repeatedly over several weeks, sent a formal complaint, a final notice, and followed all instructions given, no response whatsoever. The US team replied, but only to redirect me back to the UK team, who continue to ignore all contact.

The missing item is out of stock, so a replacement is impossible, yet no refund has been issued. I was left with no option but to initiate a chargeback, report the matter to Trading Standards, and escalate via ADR due to total non-engagement.

This is not a minor delay - it is a complete failure of UK customer service and a refusal to resolve a clear case of non-delivery, despite consumer rights under the Consumer Rights Act 2015.

If you are ordering from Juicy Couture UK, be aware: if something goes wrong, you may be ignored entirely and forced to involve your bank to recover your money

Ordered from Juicy Couture UK. Size was bigger than expected so I tried asking for exchange through email which was said so in the directions to return for exchange. No answer for a week so i decided just to refund through the system there was an option to exchange and then it said refund. I sent them back days ago, they received them and I have still not heard back! No exchange, no refund and I have no idea what is happening. The worse customer service ever! No way to contact only email! Disgrace.

Die Versandzeiten sind furchtbar lang. Zusätzlich der absolut schlechteste Online-Handel was Rücksendungen betrifft. Allein der Prozess, bis man ein Rücksendeetikett bekommt. Dann darf man noch mehr als 6 Euro bezahlen für ein kleines Hermes Päckchen. Und am Schluss wird man gezwungen, das Etikett über eine Kreditkarte zu zahlen, ansonsten keine Rücksendung. Eine echte Frechheit. Definitiv das letzte mal, dass ich bei Juicy Couture bestellt habe.

The customer service is really bad! Ordered a tracksuit for my mums birthday/christmas and it has been stolen. Dpd answered straight away telling me to contact juicy couture for a replacement. However, its near impossible to reach anyone ! I reallly needed this before christmas and it doesnt even look like ill get a reply by christmas at this rate! They need to sort out their customer service honestly ! I just want my money back! Order JC_123442

DO NOT EVER ORDER FROM THE JUICY COUTURE WEBSITE!! They sent me the incorrect item, did not respond to any of my emails and did not refund me after I sent it back!

Great choice on online store, well packaged but as it was a gift if it came in a box it would of been better, the dust bag is nice and strong though.

Prompt despatch - purchase for Christmas gifting

Order several items. DPD (who we never have issues with) just couldn't deliver the item. All sorts of weird status codes. JuicyCouture were unresponsive in all communications. Eventually got hold of the DPD depot and said send the order back. Not worth the time dealing with shoddy companies.

As someone who has worn and spent so much at this shop I’m so disappointed at the fact that I emailed and asked to pay for a new aglet showing proof of purchase and they said they can’t do anything? I’m so disappointed with this brand because I’ve been wearing it for years but this ends here.

Why should I have to buy an entirely new tracksuit - which would cost me £200 when you could just send me the replacement aglet? I didn’t week for any freebies I asked to pay for them and despite getting proof of payment they refused??

I bought a track suit for my granddaughter It came quickly and packed well She is thrilled The quality is excellent and it looks lovely on

I ordered two tracksuits and when my package arrived it was clear someone had intercepted / items had fallen out and I only received 1/2 tracksuits. I contacted Juicy customer support who came to the conclusion that the tracksuits were posted and that they were delivered. The delivery image didn’t show the package in the ‘proof’ of delivery so there was no evidence to support this and also failed to take into consideration my evidence of damage to the box. I’m currently over £200 out of pocket from Juicy and they’ve closed the investigation. I’m so devastated as they were a present for my daughter’s birthday. Really disappointed by this and will be warning others of my experience Order Number: JC_107352

Lovely hoodie nice colour and loved the quality of the product,there was a couple diamonds that was out of place but other then that I loved the purchase and the material was very good quality.

It was easy to buy from and all stuff was was well made and exactly what I ordered

Easy to order fast delivery good quality

Excellent quality and excellent service ultra quick delivery

DISGUSTING, AVOID AT ALL COSTS!!!

I purchased THE ICONS | BLACK 'HAVE NO FEAR' BABY TEE from Juicy Couture and noticed a while after the print was FAULTY and cracked even though I had never worn it. I emailed customer service and after 8 days they replied arranging a collection for me through DPD for the following day. I emailed telling them I didn’t have an original delivery note and was told to write specific details down on paper and put them in the package. I did this and took a photo of it before sending it off. I can see on my DPD tracking app that Juicy Couture received this return on the 22nd, 14 days ago. Yes, FOURTEEN days ago. I haven’t even had an email acknowledging they have received it. I have emailed customer service twice, and sent them a DM on Instagram. No answer. I WANT MY REFUND IMMEDIATELY.

ORDER NUMBER JC_79111 I WANT MY REFUND IMMEDIATELY.

I have contacted customer service begging them to help as the DPD delivery driver has stolen my parcel. Contacted DPD who told me I must contact Juicy in order for them to contact their account manager for the courier service and get my refund / resend my tracksuit. I have attached the images and proof that he pretended to deliver to my neighbour who is called Elizabeth (my name is Faith). I spent £130 on this tracksuit and no-one has gotten back to me about my enquiry. DPD also did not have the contact details of the driver... Juicy Couture should use a different more trustworthy delivery driver. Once again in the email all images of proof are attached.

PLEASE CONTACT ME AND HELP ORDER JC_98602

Amazing quality coat
Daughter loves it

The communication is disgusting I have ordered a velour tracksuit and it’s come and I’ve tried it onall good put it on to wear and there was a whole on the seams in 2 places I have contacted via email Facebook TikTok and instagram and I am getting no response I spent £180 on this tracksuit.
I have finally got a reply on email arranged a collection and it was never collected and now my emails are not being responded too again.

Order Number JC_97702
I want this returning and a full refund !

Really appalled with the customer service at Juicy. I sent back a pair juicy velor 'scorpio' velour tracksuit bottoms which were incorrectly labelled as 'scorpio' which were in fact 'libra' I posted the trousers tracked on the 31/12/24 and juicy say they have no record of the trousers arriving. I have not sent numerous times a screen shot of the receipt - postage was tracked thank goodness, which they say was blurry so enlarged it and not blurry at all!! And still no reply. I only wanted the trousers exchanged for 'scorpio' and to a larger size. What is wrong with their customer service - it is 24/1/25 now and still not any closer to a response. So surprised that such a well know brand has such a shocking customer service. I even had to pay for my own postage back even though it was JC fault - cost £9.35. Re:£80 velour 'scorpio' trousers please exchange for a medium if you read this.