Jewson Omdömen 

I put in a tool hire reservation on a Tuesday for a scaffold tower for Friday. The quote online was £129 inc VAT. I had to go to a branch on Thursday to chase the reservation confirmation. On Friday, I had to request an apology. The price I was given on receipt of the tower was £178 inc VAT. Then they didn't turn up as arranged to collect it. Go elsewhere where the service is better, and they have automated customer service systems.

Poor communication/customer service. Made online order on 11th January for floor sander (Leatherhead, Surrey) to be collected in store on 13th January. At 4.30pm on 12th January received phone call from Jewsons informing me they did not have one in stock. Too late to order from anywhere else. Job now delayed by several days.

Jewson Rugby are excellent. The staff are always super helpful and nothing is ever too much trouble. I’ve now transferred all my business to them and wouldn’t hesitate to recommend them.

I have been to Jewsons twice in the last 3 days. Both times I have been met with outstanding customer service from the yard lads through to the desk sales lads. The product knowledge and what they keep limelite materials is great. I can honestly say don't care if it costs me a bit more on some items. I will stick with that branch and thank you so much.

A really good branch in Portree on the Isle of skye, outstanding customers service, great delivery service and a good selection of products. The lady manager Tracy couldn't be more helpful, you really feel welcome

I called in at Jewsons looking for some slabes for my garden.
When I entered looking a bit lost, (it's not my natural environment)! I was asked if I needed help, I was guided outside where I was offered more help and advice. Everyone was so friendly, they loaded my car and befriended my dog. I would definitely go back.
They were also cheaper than the other places I had visited, where I received no help.

They have to have the most inconsiderate, carless delivery men in the world.

Today, 29/10/2025 I was driving past Jewson in Cheadle Hulme, and suddenly got a puncture in my rear tyre( nothing to do with Jewson) I opened the boot of my car to get out the spare wheel and tools in order to change the flat tyre, when a young lady came out of Jewson and said they would help me change the wheel.
they brought out cones and sent over Andy to change my wheel for me. SUPERB help when needed most. Customer Service above and beyond !!
My wife and I would like to thank ANDY and the young lady (sorry do not know her name) for their very welcome help and assistance.
Congratulations to Jewson, your staff are superb! it is nice to know that there are still companies with a sense of customer service. Many thanks.
Mr and Mrs jackson.

Highly recommended! Jewson Derby hire of mini digger. I recently hired a 1.5 ton excavator from Sharon at Jewson Derby Branch. I cannot recommend the service enough. From booking the equipment, to the excellent and friendly communication and assistance throughout, to the high quality of hire vehicle, to the reliable drop off and delivery times. The service was outstanding throughout. Thank you so much to Sharon for a wonderful service. I definitely recommend Jewson Derby hire services. Service and equipment that is second to none.

Fantastic delivery experience from Jewson. Dennis was amazing, friendly yet always professional, went out of his way to drop the delivery exactly where I wanted.
Great service.
Richard G. Solihull.

For the last 5 months they changed 3 Managers in Ongar yard. That tells me a lot. Just it gets from bad to worse. A week ago that try to scam me with the building materials which I previously buy from them in big amount. Now that try to charge me almost double. Be aware. This is a scam. Stay away from this people

I’ve used the Margate branch of Jewson 3 times over the past week. Each time the staff have been excellent. Friendly, polite and helpful. Excellent customer service and I’d highly recommend this branch.

I applied to hire a concrete mixer via the Jewson website. It said they would call me back to take payment and arrange delivery. No callback transpired, so after 8 hours, I phoned the local Jewson and spoke to some gruff fellow in the hire department, to ask about my requsted mixer hire. He tells me they can't deliver as their driver is off. Then he asks me if I have an account. I told him I applied for a chash account early that morning. He said, "Well, you'll have to come in to the store then, because you applied for an account." This is ridiculous; a week or two later got a letter approving my account, and there is no mention of me having to come to the store. I took my business elsewhere, anyway. They seem like a total shambles.

Check Prices Before You Pay
Just popped in to the Penryn branch to pick up a couple of items on my way home and have now rechecked prices - am absolutely shocked how much they have charged. Over £10 per bag for cement? You always have to be careful at builders merchants because the price you pay seems to depend on what discount they give you at the till. On this occasion I was in normal clothes, (not workwear) and can only assume that the staff thought it was a chance to rip someone off. I should have paid more attention and put the stuff back.

Very unhelpful
Sutton rd Plymouth

Tool hire application process is hopeless. I wanted to hire a chipper/shredder for a week so went through the painful application process, including putting my postcode in twice and my full address before applying…only to receive a response saying they can’t do it as “we do not have any tool hire branches near you”…you’d think in 2025 that they might be able to use a site that has automated postcode checking against the database of service locations so they don’t waste the customer’s time…

The diver was friendly, courteous and delivered my goods efficiently.A very nice man.

We ordered two ton of stone but it worked out we only needed one.
Jewson came and collected it and refunded the money.
The guy on the phone was super helpful and the delivery guy was friendly too.
The staff make all the difference.
Recommend this Jewsons in Tenby.

Our local Jewson in Rhyl were extremely helpful. We were looking for a particular type of kitchen worktop. We wanted the straight edge, not bull-nose style and Shannon from the kitchen department sourced exactly what we wanted after a number of phone calls with their suppliers.

Nothing was too much trouble for her and even contacted us to tell us the worktops had come into store early. Delivery was arranged for the very next day which really helped us out (the delivery guys were friendly and respectful). This review gets a 5-star for Shannon’s help and professionalism. Great service!

Mixed review this.
Hired edging sander and floor sander over the phone as website is not good.
Dealt with Simon at Barnsley brilliant guy very helpful.
After running out of 40 grit sheets I went in day after but only had 3 left so got them and a bunch of 60 grit.
The sheets and discs are substandard I have sanded loads of floors in the past and never gone through as many sheets and discs so fast.
They wear down so fast and break so I went through my shed and found a disc from last time I hired and the difference is unbelievable, the ones jewsons supply and like tracing paper, this is why it’s taking ages and I’m running out it looks like a they are supplying rubbish so you need to buy more.
I will be bringing this up on Monday with Simon.
What a nightmare this has been .