We consistently receive excellent service from the Lower Addiscombe Road Branch in Croydon. The assistant manager Tom is quick to respond to telephone calls and emails and deliveries are well managed.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
#Basingstoke I ordered a telescopic Velux window opener from Jewson yesterday. When I arrived in store, it wasn’t actually in stock. A very kind member of staff located one in Winchester and went to... Se mer
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On the 5th july I sent a enquiry request to hire a garden shredder as per instructions on the website. I needed it for the 10th july. On monday I rang the customer services to ask for an update as I... Se mer
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I waited patiently at the counter for assistance and when the guy approached I asked if he could help me with a few items. His reply was "Maybe" I accepted that then asking if he can colour match pain... Se mer
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Företagsinformation
Skrivet av företaget
Official Trustpilot page for Jewson, part of STARK Building Materials UK. With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. Please note that www.jewson.co.uk is our only official website. Reviews relating to purchases, services and experiences with Jewson should be associated with this business profile.
Kontaktuppgifter
Storbritannien
- customer.feedback@starkbuild.co.uk
- jewson.co.uk
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676 omdömen
Ingen aktuell inbjudningshistorik
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I was looking for ideas for some garden…
I was looking for ideas for some garden scaping. Chris and David at Mill Street were very helpful. Thank you lads.
20 maj 2026
Omdöme utan inbjudan
Svar från Jewson
Thank you for your lovely feedback! We're glad that the yard team at our Nottingham (Mill Street) branch were able to assist you with what you needed for your garden project. We hope to see you in branch again soon.
Requested a hire quote for electric…
Requested a hire quote for electric wacker plate which is advertised on the Scunthorpe Jewson site at 7am online. Noone contacted me and I rang a total of 7 times with no answer until the final call at 1150 . The staff I spoke to told me there was no record of my contact despite me having a confirmation email and also they don't do electric plates . Appalling service and I will never use again . I've spent my money elsewhere and gone with a company which delivers and collects . Avoid Jewson !!!!
23 maj 2026
Omdöme utan inbjudan
Svar från Jewson
Hi Chris, we're sorry to hear about your hire experience at our Scunthorpe branch - this is certainly not the level of service we aim to provide. Saturdays can be especially busy for us, and with a smaller weekend team focused on helping customers in-store and in the yard, there are unfortunately times when we can’t get to every call straight away. We have reached out to you via Trustpilot to gather more information about the experience you had including your hire enquiry details, so that we can address this properly. We hope to hear from you soon.
Not serving customer 10 minutes before they are closing
Even it was 11:52, staff been walking away and refusing to serve customers. They are closing at 12:00 and I was rushing to purchase some timber, just to been told it's too late. What a poor customer service. Never again I will visit the branch in Norwich.
It was the branch in Norwich Cringleford.
23 maj 2026
Omdöme utan inbjudan
Svar från Jewson
Hi Jorg, we're so sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide in any of our branches. We have reached out to you via Trustpilot to gather more information about the experience you had and the branch you visited so that we can address this properly. We hope to hear from you soon.
This is for Ella at the Staines branch…
This is for Ella at the Staines branch primarily. She should get a bonus. Over the past 30 years as a landscaper I've gone through countless suppliers for one reason or another...mainly because they are grumpy *******. Ella is always fun and on the ball. It's nice to have someone that really cares. Bonus for Ella from the Staines branch!!! Thanks Dan The Garden Alchemist Limited
15 maj 2026
Omdöme utan inbjudan
Svar från Jewson
Hi Dan, thank you so much for your wonderful feedback! We're thrilled to hear that Ella has made such a positive impact at our Staines branch. Her dedication and cheerful attitude truly set her apart. We appreciate your support and will pass on your kind words. If there's anything else we can assist you with, feel free to reach out.
Went to buy timber to make and increase…
Went to buy timber to make and increase the height of the feet on our settee to enable my wife to be able to get off of the settee as she is disabled and the staff were so helpful in selecting the correct timber and cutting it to fit in my car, will not hesitate to use them again
14 maj 2026
Omdöme utan inbjudan
Svar från Jewson
Thank you for your wonderful review. We’re so pleased to hear that our team were able to help you find the right timber for your project and assist with cutting it to fit in your car. It’s especially rewarding to know that this will help make things easier and more comfortable for your wife. We truly appreciate your kind words about our staff and look forward to welcoming you back again to one of our branches in the future!
Normally really good but this current…
Normally really good but this current order which we are still waiting for has been such a poor experience. Wouldn't have minded a delay but the complete lies about the order are not acceptable.
Aberearon Branch
Ordered on the 25th April money taken
Delivery was meant to be 29th, phone call to say lorry broken down. Delivery then promised on the 1st as said they could use different lorry as its only tongue and groove. No delivery on the 1st.
Rang again on the 2nd and was told there was no stock for 2 weeks so how was it even going to be delivered on the 29th.
Went into branch to chase order on the morning of Friday 8th was told they would try there by best to deliver that afternoon or it would definitely be the Monday 11th. Once again no delivery. Rang branch on the 12th and they said they had rang us and we had cancelled order, this was not the case we had no phone calls and we certainly wouldn't have cancelled it if we had. Was then told again in a follow up call there was no stock.
So now waiting once again for further information.
12 maj 2026
Omdöme utan inbjudan
Svar från Jewson
Dear Andrew, we’re very sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, both online and in-branch. We have reached out to you via Trustpilot to gather more information about your order so that we can address these issues for you - we look forward to hearing from you.
Hire point is rubbish never have…
Hire point is rubbish never have anything in they then tell me Canterbury branch will call I get no phone call
11 maj 2026
Omdöme utan inbjudan
Svar från Jewson
Hi there, we're sorry to hear about your tool hire experience at our Canterbury branch. We'd like to resolve this matter for you and have reached out to you via Trustpilot for further information. We hope to hear from you soon.
Grange Superior Closeboard Fence Panels
Bought Grange Superior Closeboard 5ft high fence panels a year ago from Jewsons to renew my boundary. Very disappointed. One year on and the every panel has warped slats, and some split. The fixings to the battens aren't up to standard. Just to be clear these have all been treated with a quality uhv protective paint as well.
24 april 2026
Omdöme utan inbjudan
Svar från Jewson
Hi Paul, we're sorry to hear this has happened with the product you've purchased from us, this isn't the level of quality that we expect. Please can you get in touch with our central team at customer.feedback@starkbuild.co.uk with your order information, photos of the issue and your contact details, so that we can look into this for you. We hope to hear from you soon.
Hiring process is outdated
Hiring process is outdated, relies on phone calls and it's basically impossible to get hold of the team (Leighton Buzzard brach at least). I had to call the branch multiple times to confirm my hire, even after confirming on the phone there is no email confirmation or anything similar. Also, when collecting the tool, this may not happen on the day your hire finish (they allow 48h to do this apparently) but I was not informed and now I have no storage space for other stuff that is being delivered... Overall really bad experience with them
13 april 2026
Omdöme utan inbjudan
Svar från Jewson
Hi Mario, we're sorry to hear about your tool hire experience at our Leighton Buzzard branch - this certainly isn't how we want the hire process to be for any of our customers. We'd like to get the full facts of your experience, and ask you to reach out to us at customer.feedback@starkbuild.co.uk with further details and contact information so that we can formally address this. We hope to hear from you soon.
unwanted pallets
I had some slabs, cement and sand delivered to my home from my local Jewsons in Kilmarnock, there wasnt a great amount but it came on 2 pallets. the driver said that they had put it on 2 pallets as one of them was kind of risky. I phoned the local branch where I had ordered the stuff about 2 weeks later to say to them to pick up the pallets as they had been emptied. the guy on the phone said that they dont take anything to do with them and it would be up to me to get rid of them. years ago they would have been glad of them.
13 april 2026
Omdöme utan inbjudan
Svar från Jewson
Hi there, thank you for your feedback. We’re glad to hear your delivery arrived safely, though we’re sorry for any frustration regarding the pallets. Unfortunately, our branches do not always have the capacity to be able to collect pallets once delivered. We appreciate this may be inconvenient and apologise for any confusion caused by this. We trust this clarifies the situation - if you would like to reach our customer service team, they can be contacted at customer.feedback@starkbuild.co.uk.
Don’t waste your time making an online…
Don’t waste your time making an online order with Jewson!
Made an online order for a ‘click and collect’, received confirmation emails that items are ready for collection, travel to the store, be informed that the items are not in stock. Who on earth is checking and approving online orders?!
The staff also informed me that this incident happens all the time with online orders. Not good Jewson.
I am very disappointed in the Jewson online service. I will be using a different supplier in future.
Almost two months later, I am still awaiting a response from the additional information I provided to Jewson…
8 april 2026
Omdöme utan inbjudan
Svar från Jewson
Dear Mr MacKinnon, we’re very sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, both online and in-branch. We have reached out to you via Trustpilot to gather more information about your order and branch visit so that we can address these issues for you. Alternatively, you can also reach our customer service team at customer.feedback@starkbuild.co.uk and we will be happy to help resolve any issues you have.
Excellent Customer Service
I don't very often leave reviews, unless an exceptional service and this is what I got from the Tool Hire Manager, Ben, at Bridgwater. After what can only be described as a less than satisfactory experience with an online order, Ben took control and sorted. If you wish to order any equipment in the Taunton/Bridgwater area, then go to the Bridgwater branch for a first class service, so rarely found these days.
23 mars 2026
Omdöme utan inbjudan
Svar från Jewson
Thank you for the lovely feedback about your Tool Hire experience at our Bridgwater branch! We do apologise for any inconvenience that you had with the online experience but we're glad to hear that our in-branch team were able to resolve the issue. We hope to see you in one of our branches again soon!
Delivery driver Andrew!
Delivery driver Andrew delivered my slabs today.
All slabs absolutely perfect with no damage.
Despite the fact I wasn’t home, we spoke over the doorbell and he was happy to put the slabs wherever I wanted them.
Smile on his face and did his job perfectly.
Thanks Andrew!
30 mars 2026
Omdöme utan inbjudan
Svar från Jewson
Thank you for the fantastic feedback! We're pleased to hear you had a great delivery experience with Andrew, despite not being home at the time. We hope to see you in one of our branches again soon!
This is the worst possible supplier you…
This is the worst possible supplier you can ever get . Everything comes late , short of staff , terrible quality .
If you create an account with them they will send you invoices after 2 months and than charge you fee for it , scammers more or less .
24 mars 2026
Omdöme utan inbjudan
Svar från Jewson
We’re very sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, and we take concerns around delivery times, product quality, and invoice communication very seriously. We have reached out to you via Trustpilot to gather more information so that we can address these issues for you. Alternatively, you can also reach our customer service team at customer.feedback@starkbuild.co.uk and we will be happy to help resolve any issues you have.
Great Delivery from Mark
Mark at Cardiff Jewson delivered 7 large bags of gravel over two trips.
He was super helpful each time and helped me discuss options on placement and simply was kind and outgoing! Thanks Mark!
19 mars 2026
Omdöme utan inbjudan
Svar från Jewson
Hi Alexander, thank you for your review about your experience at our Cardiff branch. We're glad that our driver Mark was able to provide you with great service. We hope to see you again in branch soon!
Jewson in Keynsham terrible
I went to the Jewson in Keynsham Bristol, it’s the first time I’ve ever been in a Jewson and will definitely be my last. Worst builders merchants I’ve ever been to, staff are ridiculously rude and their prices are stupidly high. Try anywhere else but here
8 januari 2026
Omdöme utan inbjudan
Svar från Jewson
Hello
Many Thanks for your review, we are really sorry to hear that you are not happy with your experience that you had at our Keynsham branch. This is not how we would want anyone to feel. We aim to review our pricing continually to ensure we are competitive within the local market. We also do try and tailor our pricing to each individual customer to give the best deal where we can. Please could you get in touch with me by email using customer.feedback@starkbuild.co.uk
Thank you again for your feedback
Jewson Customer Care
Visited the Llandudno Depot for Supplies
Visited the Llandudno Depot for supplies ,
Simon was extremely helpful , with technical advice .etc
Placed the order @ 16.00 for delivery , the Driver was outside @ 9.00am the following morning with all the items , THANK YOU < Fully recommended
3 mars 2026
Omdöme utan inbjudan
Svar från Jewson
Hello, Andre,
Many thanks for your review, It’s really great to hear that you have had such a great experience from using our Llandudno branch. It’s so nice to see that Simon has been looking after you so well from start to finish. I will be sure to make the management team aware of your great experience . We look forward to trading with you again in the future.
Thank you again for your feedback
Jewson Customer Care
Let down by tool hire
I hired a flatbed tile cutter from Jewson hire. I went into the branch to be told that I had to hire it by phone. I arranged the hire by phone and received a confirmation WhatsApp message to say it would be delivered on Friday afternoon
At Friday lunch time I rang up to ask what time it would be delivered only to be told that they didn't have a blade for it. If they had told me this the day before I could have arranged an alternative hire
I would have hoped they would have kept spare blades. They certainly should have let me know beforehand that it would not be delivered without me having to call them on the day to find out
Very poor service. Very poor communication
24 februari 2026
Omdöme utan inbjudan
Svar från Jewson
Hello, Alan
Many thanks for your review, I’m really sorry to hear about the problems you have been having on your recent tool hire, please can we have details of the branch the hire was made with. We’re sorry your experience hasn’t ended in the way we would hope. I would like to get one of our management team to look into this further and resolve any outstanding issues. Please could you get in touch with me by email using customer.feedback@starkbuild.co.uk
Thank you again for your feedback
Jewson Customer Care
Thanks to Jason at Leominster…
Thanks to Jason at the Leominster branch. Really helpful and very knowledgeable and even helped me get an impossibly over-size load into my car! Despite being short-staffed sometimes, he has always gone the extra mile to try and help when deliveries haven' t gone as expected.
14 februari 2026
Omdöme utan inbjudan
Svar från Jewson
Hello, Anthony.
Many thanks for your review, It’s really great to hear that you have had such a great experience from using our Leominster branch. It’s so nice to see that Jason has been looking after you so well from start to finish. I will be sure to make the management team aware of your great experience . We look forward to trading with you again in the future.
Thank you again for your feedback
Jewson Customer Care
Tool hire service from the Vicotorian Age
I put in a tool hire reservation on a Tuesday for a scaffold tower for Friday. The quote online was £129 inc VAT. I had to go to a branch on Thursday to chase the reservation confirmation. On Friday, I had to request an apology. The price I was given on receipt of the tower was £178 inc VAT. Then they didn't turn up as arranged to collect it. Go elsewhere where the service is better, and they have automated customer service systems.
13 februari 2026
Omdöme utan inbjudan
Svar från Jewson
Hello Tim,
Many thanks for your review, I’m really sorry to hear about the problems you have been having on your recent hire. We’re sorry your experience hasn’t ended in the way we would hope. I would like to get one of our management team to look into this further and resolve any outstanding issues. Please could you get in touch with me by email using customer.feedback@starkbuild.co.uk
Thank you again for your feedback
Jewson Customer Care
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