Jane Clayton & Company Omdömen 

I ordered made-to-measure curtains and cushions. Every delivery date given was revised and then missed, despite repeated chasing. The cushions arrived incorrectly made (trimming sewn on the inside instead of the outside, despite clear instructions), and despite several weeks of follow-up I was never provided with return details. I'm still waiting. When the curtains eventually arrived, they contained multiple visible defects, including an undisclosed central seam. These curtains were purchased with button pinch pleat design to add a touch of elegance to a room. However, the central seam that runs right down the middle detracts completely from attaining a polished elegant look. I raised this immediately by email and am still waiting for a response. Extremely disappointing for a company positioning itself as premium.

Great service very quick and professional

I’ve used Jane Clayton a number of times, and the curtains and blinds are always beautifully made.

This time, however, I made an error in my order by selecting two waterfall Roman blinds and one stacked blind, all in the same fabric and within the same order. While this was entirely my mistake, I was a little surprised it didn’t flag as unusual at the ordering stage or prompt a quick email to double-check. It would have been a great opportunity for an extra moment of customer service.

I wanted to match some fabric l uesd a few years ago and found it on this web site, great price and quick delivery.
Would buy from here again.
Thank you!

Exellent service and communication . Fabric was lovely .

Excellent service, goods received promptly and well packaged.

I've bought various fabrics, samples and bespoke cushions from Jane Clayton and have never been disappointed with service or quality.

Both the samples and then the curtain material that we chose, along with the lining came very promptly.
It was also very useful to be able to select fabric into the favourites list, add it to a project and then email this list.
Lastly the cost of the fabric in sale sale was fantastic.

Easy to order. Helpful advice on the website on measurements. Very happy with the quality - beautiful curtains and fabric. Earlier than expected delivery.

I ordered over the Christmas period so was expecting a rather long delay but actually it arrived in a reasonable time (bearing in mind what our postal system can be like) great quality, can’t complain, well not until I put the wallpaper up but that’s my issue not the company..🙂

Great range, good communication, prompt delivery by reliable courier, fabric very well packaged and on roll.

Lovely customer service team. Took a while for my order to be despatched.

Excellent, efficient service with the speediest delivery and best price available. Would highly recommend!

placed my order before the stated deadline for Christmas delivery, however the items were not delivered as expected.

On 17 December, I was advised in writing that the company would urgently confirm whether a revised delivery date of 5 January could be met, and that I would receive a written update the following day. That update never came.

Despite follow-ups, there was no confirmation or clear communication. Missing a delivery deadline is frustrating, but the lack of follow-through and failure to provide promised updates is what has been most disappointing.

If there are delays, I would expect clear and timely communication, particularly when customers have ordered within the advertised delivery timeframe. Based on my experience, I would be cautious if delivery timing is important.

Great website easy to order and good value products. Always quick to arrive and have never have any issues . Reliable

I ordered a headboard for a bed. It was supposed to be delivered at the beginning of December. It’s now 23rd Dec. I’ve just called and was told it would bre despatched in the first week of January.
The lady I spoke to said that they normally let people know when there’s a delay. Apparently they fell behind in the department that makes them. They made the decision on 16th Dec and should have let me know, but didn’t. Which left us no time to make other arrangements.
The lady I spoke to said they would let me know when it was despatched.

Excellent website giving maximum choices for wallpapers & fabrics.
Prompt delivery.

Quality products! Fast delivery! However, and this has happened to me twice before, outlet fabric ordered wasn't available despite being shown as available on the website. Still waiting for refund! Very annoying. But will use JC & Co again. Please sort this issue!

The delivery never arrived and I was informed that it was left in a post office a 2.5 hour round trip away.

Made numerous calls to head office in the first instance about measuring requirement. Took 2 weeks to return calls .Ordered wallpaper in October and it finally arrived last week, December, not acceptable .I think everyone works from home !