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The check itself was painless, one passport photo, cleared in ninety minutes... what came after was not. a second request eight days later for proof of address, on the same cashout, with nothing said about why the first had not covered it.

asked for a cool off and nothing started for three days

The lobby sorts by popular by default and popular has been the same 9 slots since March. Change it to A to Z and it will not stay that way once you open any game and return

bonus credited on the 2nd, voided on the 4th, reinstated on the 7th after i complained, voided again on the 9th. nobodys explained any of the four decisions and the balance now reads exactly what it did at the start.

Third time uploading the same bank statement.

First it was “too blurry”, then “not recent enough”, now support says the address line is not visible, even though it is clearly on page one.

I asked whether a council tax bill would work and got a copied document list instead.

Not angry about KYC itself, just the way they handle it.

At the bingo hall, the tablet battery warning came up during the final game. Staff had no spare charger for our row, just a suggestion to hold the screen lower and “make it last”.

Support marked my message solved without replying.

Fire Joker froze, then history really still showed no finished round..

if the bonus is voided, why does the balance still show it as available?

Six casino months, four complaints, one still open, all logged in a notebook

the deposit limit only kicked in the next day