Ik was aanvankelijk wat sceptisch over ISLA IDA vanwege enkele negatieve recensies, maar besloot toch een bestelling te plaatsen. Mijn pyriet aura armband werd binnen ongeveer 15 dagen geleverd met ee... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super tevreden! Op Instagram kwamen de helende armbandjes voorbij, website bezocht, kortingscode kwam voorbij en gelijk twee stuks besteld en betaald. Ontving plots een aantal mail bevestigingen en ve... Se mer
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I was a bit suspicious about this company after reading a few of negative reviews. I did place the order anyway. I ordered pyrite aura bracelet and I got it delivered with courier within around 15 day... Se mer
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Recebi a minha encomenda depois de um longo periodo de espera. Tudo chegou em perfeitas condições e os items são lindos! Devido ao atraso de entrega, entrei em contacto com o apoio ao cliente e fo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ISLA IDA® creates fun and sustainable jewellery that gives back.
Kontaktuppgifter
Nederländerna
- support@islaida.com
- islaidabracelets.com
3,5
Medel
478 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Geen contact mee te krijgen
Voorheen nooit een probleem gehad met dit bedrijf maar bij de laatste bestelling zat een verkeerd item. Meteen gemaild en heel snel reactie dat mijn bestelling onderweg was, helaas was dat niet het probleem 🙄. (Ik had een ring ipv een armbandset ontvangen) Daarna nog 2x gemaild maar geen reactie meer gekregen. Slechte (oftewel geen) communicatie.
2 februari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello leesfan!
We appreciate you taking the time to leave us a review. We are deeply sorry for what happened with your order. This is the exact opposite of what we want you to experience. But please don't worry! I am here to help you out with this. I'll make sure to be with you until we get this resolved.
So I can further assist, kindly email your order number at support@islaida.com and mention my name, Evi, so I can assist you personally.
I look forward to hearing from you!
- Evi
Vorsicht ist geboten
Vorsicht ist geboten! Paypal ist eingeschaltet, keine Lieferung, keine Antwort! Hände weg!!!
1 februari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Franziska!
We appreciate you taking the time to write a review about your experience with us. I understand you have been waiting excitedly for your Isla Ida goodies.
As I check the tracking, the package has already arrived in your country and is now being sorted for distribution.
I also sent you an email with the current status of your shipment. You can continue to respond to my email so I can better assist you.
Thank you!
- Evi
I am delighted with ISLA IDA product…
I am delighted with ISLA IDA product quality, packaging, customer service and the amount of care for the individual as a customer. I also wholeheartedly appreciate the company's mission and vision supporting a cause I am also deeply invested in. I can only recommend ISLA IDA on every level. Lovely company, amazing products with quality packaging, client engagement and humbleness. Never met a company so passionate about their work and products.
I love my surprise bracelet, and the necklance I purchased and became two of my most treasured jewellery.
Thank you for ISLA IDA team , I can recommend supporting them with all my heart.
1 februari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Gabriella!
We truly appreciate your 5-star rating plus your very kind words towards Isla Ida's mission. Also, not just with the products but with your whole experience down to the customer service. 💜
Thank you for seeing and believing our vision and taking part in our mission. You have a wonderful heart for a better world! 💙
We hope to see you again!
- Evi
Betrüger am Werk
Betrüger am Werk! Finger weg von dieser Homepage.
Keine Bestellung angekommen. Geld weg.
Keine Nachricht auf Anfragen.
31 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Svea!
Thank you for taking the time to leave us a review. I am very sorry to hear that you think of us that way. I would like to clarify that we are a 100% legit company and what had happened with your order is completely not what we intended.
Don't worry! We will be happy to further assist you with this. We have already sent you an email and I encourage you to continue our conversation via email for better assistance.
I look forward to hearing from you.
- Evi
Servizio clienti che ignora le richieste scomode
Aggiornamento della precedente recensione.
Il pacco è effettivamente arrivato, con un ritardo di quasi 2 mesi.
Non servendomi più ho mandato QUATTRO mail di richiesta di reso e rimborso senza ottenere risposta.
Funziona solo lasciare una recensione negativa su un sito come questi per essere considerati.
29 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Francesca,
We thank you for taking the time to give us an honest review of your shopping experience with us. This is not what we have in mind. Shipping delays is a challenge nowadays and we are really very sorry about that. We are making sure we are doing our best to minimize the effect of these delays.
Your support ticket is now being handled and I encourage we continue from there for better assistance.
We do hope you would still consider us in the future. Feel free to message us should you need further assistance.
- Evi
Habe die Ware nicht erhalten
Habe die Ware nicht erhalten. Auf Nachfrage bekam ich dann eine Trecking Nummer, nur um festzustellen das der Packetzusteller es wieder zurück geschickt hat. Habe mehrmals versucht mit der Firma Kontakt aufzunehmen, leider ohne Erfolg.
26 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Claudia,
We appreciate your review and we are very sorry to hear about what happened with the shipment of your package.
I understand that one of my colleagues has already responded to your email. Please know that this is not we intend for you to experience. We are doing our best to minimize shipping issues such as this.
Hopefully, in the future, you can still give Isla Ida a chance. Feel free to contact us anytime.
Regards,
- Evi
Ich habe bereits Ende November…
Ich habe bereits Ende November bestellt, die hübschen Bändchen wären als Weihnachtsgeschenke gedacht gewesen. Das Geld wurde sofort abgebucht vom meine Konto aber die Produkte noch nicht erhalten. Ich habe mehr Emails geschrieben aber keine Lösung. Nie wieder Bestellen..
26 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello LO!
Thank you for letting us know about this. We are deeply sorry about what happened with the shipment of your order. This is in contrary to what we always intend for you to experience - a smooth and enjoyable online shopping experience!
Don't worry! I will be happy to assist you with this and will make sure to provide you the best resolution. Kindly send me an email to support@islaida.com, mention my name, Evi, and I will take care of you.
I look forward to hearing from you.
- Evi
Buoni a parole
Dopo 1 mese e mezzo ancora nulla: il servizio clienti è sparito esattamente il giorno che avevamo concordato come limite per ricevere l'ordine o chiedere il rimborso.
Aggiornamento: dopo la ricezione dell'ordine (24/1) ho già mandato 3 mail con una richiesta di rimborso visto che sono passati più di 30 giorni dal mio ordine e la data che mi avevano fornito come termine consegna (19.1) non è stata rispettata.
Non ho ancora ricevuto risposta.
Purtroppo devo confermare la scarsità del servizio ricevuto perché mi sembra di rincorrere un servizio clienti che risponde a 1 mail su 5
24 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Francesca!
We appreciate you taking time to provide us a feedback. I am sorry to hear about your disappointment about not receiving your items. This is not the experience we intend you to have. All we want is for you to have a wonderful online shopping experience!
As I check, the package has already been delivered to you. I also sent you an email with the shipping details and when it was delivered.
We hope this clarified your concern. Should you require further assistance, kindly respond to the email I sent you and I will be happy to take care of it for you.
- Evi
Am 24.12.2021 bestellt und mit paypa…
Am 24.12.2021 bestellt und mit paypal gezahlt. Ich habe weder eine Bestätigung meiner Bestellung, einen Beleg über die Zahlung noch meine bestellten Armbänder erhalten. Auf e Mails bis jetzt keine Reaktion. Nicht zu empfehlen!
Stephanie Feit
20 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Stephanie,
Thank you for bringing your concern to our attention. We would like to apologize for any inconvenience this may have caused you. All we want is a smooth online experience for you but seems like we did not hit that mark for you at this moment.
Please don't worry! I'll be more than happy to assist you. I suggest you send me a message and mention my name, Evi, and I will personally take care of you. Please provide your order number so I can easily look up in to your order details.
I'll be waiting for your message.
- Evi
4 bracelets ❤️
My four bracelets arrived today. They are beautiful. ❤️
Thanks a lot for the fast delivery. You are great.
18 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Sandra!
We are incredibly grateful for you taking the time out to leave us a 5-Star review. We are glad to know that you loved the bracelets!
We thank you for spreading good vibes and awareness! Welcome to Isla Ida family! 💖
- Evi
Ware nie angekommen
Ware am 02.12.21 bestellt/bezahlt. Ware nie angekommen. Keine Mailinformationen dazu. Nichts. Purer Reinfall.
16 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Amanda!
Thank you for letting us know about this. This is completely not what we intend to happen. Please don't worry, I'm here to help you!
Kindly send me a message with your email address and order number at support@islaida.com and mention my name so I can personally take care of your concern.
I will be waiting for your message, Amanda!
- Evi
Nice company just takes longer than expected to arrive
Ordered a package over a month ago and have yet to receive it. I got an email saying the order was received and shipped shortly after ordering but since then haven’t heard anything. I emailed the support team and they got back to me within a few days and we’re very understanding and detailed in their response. If the packages arrives and is everything it looks to be I’ll change my review to be higher and just recommend you expect a long shipping period if you’re outside of Europe as they’re a smaller business and must deal with customs and such.
Update: package received and the product is beautiful just expect a wait unless you live in the country the company is based in.
13 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Bronwyn!
Thank you for sharing your thoughts and online shopping experience with us. We are grateful that you appreciate how the team responded to your concern.
At this season, shipment delays is really a challenge for us but we are doing our best to at least minimize the effect of these delays. We appreciate your very kind understanding and your feedback. This will truly help us improve on our service.
Please don't hesitate to email us back should you need further assistance.
- Evi
NIET BESTELLEN!
NIET BESTELLEN!! Ziet er leuk uit en beloven veel. Zoals de meeste op deze site had ik hetzelfde. Di 4 jan besteld. Vrij 7 jan zelf maar gemaild omdat ik niks had ontvangen of gehoord. Kreeg gelijk een mail im het Engels dat 1 vd armbanden was uitverkocht, kon een andere kiezen, dat was allemaal op voorraad en ze gingen het regelen. Dit was rond 14.00 uur. Maandag nog steeds niks omtvangen of gehoord. Weer gemaild op di 11 jan en tot op heden nog geen kik. Super slecht!!! Gelukkig had ik t via klarna gedaan omdat ik de zaak niet kon. Blij ook, denk dat mijn geld niet meer had gezien... En Isla Ida, als jullie hierop reageren, ga weg met je excuses, nee ik neem niet nogmaals contact, nee ik hoef die armbanden niet meer. Heb nu al ergens anders bestelt. Leer eerst maar eens van jullie slechte reviews!
12 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Diana!
We appreciate your time letting us know about your feedback and experiences with us. We are deeply sorry for any inconvenience this may have caused you.
We already took care of your concern as also discussed with you through email. Again, our apologies if this has not been a great online shopping experience for you which is contrary to what we have always aim.
We hope you still find to consider us in the future!
- Evi
Trustworthy and the items are cute 🥰
The items I have bought are so cute. I love them, if I had any queries Isla Ida replied very quickly, the items feel good quality, very happy with my purchase, I will be buying again and I also recommend this company.
11 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Jay,
Thank you for your excellent rating and for helping to share the word about us. Your order makes a difference not just to us, but to the charities we support as well. We appreciate your unwavering support.💓
Welcome to ISLA IDA Family! We Look forward to seeing you again soon!
- Sophie
Love it
Every package arrived within 2 weeks more or less. Every time I had a doubt, the good people of Isla Ida were very helpful and had provided all the needed information. Keep up the good job! 💕
5 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Andrea,
We are incredibly grateful that you took the time to leave us this amazing review. We appreciate your patience and unwavering support while we took care of your concern. Our small but dedicated team will continue to work tirelessly to provide you timely and professional support to all of your concerns.
Thank you for choosing to be a part of a good cause and welcome to Isla Ida Family! We hope to hear from you again soon! ❤️
-Sophie
Slechte ervaring
Armbandje besteld 1,5 week geleden besteld, tot op heden nog niets ontvangen.
Ook wordt er niet gereageerd op de mail.
Eerste en laatste keer dat ik hier besteld heb.
4 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Priscilla,
Thank you for taking the time to share your review and we understand you're worried about your order. Kindly check your Spam or Junk mail folders since we always send out two confirmations after every purchase. The first one is an order confirmation email showing the items you purchased assigned with an order number and the second is a shipping confirmation email advising you that the package has already been shipped.
If you didn't receive both confirmations, it is quite possible that you entered a different email address when you checked out your cart. I also tried searching for your message on file and I'm afraid we have several messages matching your name. May I please request you to send us an email at support@islaida.com, mention my name Sophie, and any order details you can remember and I'll personally look into this for you. I'll wait for your email.
- Sophie
Ich habe bereits Ende November…
Ich habe bereits Ende November bestellt, die hübschen Bändchen wären als Weihnachtsgeschenke gedacht gewesen. Das Päckchen ist heute am 3.Jänner angekommen…... 48€ Zollgebühren wären fällig- und das obwohl die Firma eigentlich ihren Sitz in Holland hat. Was für ein Nepp….. jetzt möcht ich nur noch vom Kauf zurück treten. Schade dass keine Transparenz über die tatsächlichen Bedingungen herrscht…,
3 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Julia,
Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for all the trouble you've experienced with the order.
Please know that Customs Fee or Import Tax is set by your country's government and is not included in your payment. Since each country creates specific laws related to incoming packages, it would be best to consult your local tax website for more information.
I also see that you've reached out to us by email. Let me take care of your concern moving forward and I hope to continue to work with you so we can resolve all your concerns.
Please expect to receive an email from me shortly. We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
- Sophie
The service is awful
The service is awful. I have been waited my order for over 3 months.
First, no email was sent with information and trucking number
order #1019561001-A. Then the order stuck at custom for over a month and finally the order details that sender gave was given wrong.
The result.. order was returned!
Disappointed.
3 januari 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there,
Thank you for bringing this to our attention. This is definitely not the shopping experience we want you to have, rest assured we will sort this out for you.
I took a closer look at your tracking status and see that your package arrived in your country as of late November and your package is currently being kept by your national courier.
I also see that you've reached out to us by email. Let me reply to your message and continue to work with you until we get this resolved.
Thanks again for sharing your concern with us and we hope you give us a chance to make it up to you.
- Sophie
It took a while for me to receive the…
It took a while for me to receive the parcel but totally worth the wait. I loved it! Plus they were so patient and quick with all my queries that I really did not mind the wait.
Will definitely order again!
29 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Pauline,
Thank you for your excellent rating and we really appreciate you helping to share the word about us. We are thrilled that you love the items as much as the service you received!
Thank you for choosing to be a part of a good cause and welcome to ISLA IDA Family! Keep sharing Good Vibes and we hope to hear from you again soon! ❤️💚
- Sophie
Got a great black Friday deal
Got a great black Friday deal! Their team is superb! They are so responsive, and the delivery took shorter than expected.
28 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there!
Thank you so much for taking the time to leave us this amazing review. Your feedback reaffirms our hard work and dedication to providing beautiful bracelets and excellent service. 💓
Welcome to ISLA IDA Family and we look forward to seeing you again soon! Happy Holidays!
-Sophie
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