Ik was aanvankelijk wat sceptisch over ISLA IDA vanwege enkele negatieve recensies, maar besloot toch een bestelling te plaatsen. Mijn pyriet aura armband werd binnen ongeveer 15 dagen geleverd met ee... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super tevreden! Op Instagram kwamen de helende armbandjes voorbij, website bezocht, kortingscode kwam voorbij en gelijk twee stuks besteld en betaald. Ontving plots een aantal mail bevestigingen en ve... Se mer
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I was a bit suspicious about this company after reading a few of negative reviews. I did place the order anyway. I ordered pyrite aura bracelet and I got it delivered with courier within around 15 day... Se mer
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Recebi a minha encomenda depois de um longo periodo de espera. Tudo chegou em perfeitas condições e os items são lindos! Devido ao atraso de entrega, entrei em contacto com o apoio ao cliente e fo... Se mer
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Företagsinformation
Skrivet av företaget
ISLA IDA® creates fun and sustainable jewellery that gives back.
Kontaktuppgifter
Nederländerna
- support@islaida.com
- islaidabracelets.com
3,5
Medel
478 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This site seems a scam (received package after a month)
This site seems a scam, I've made q purchase on November 26, and they didn't sent me any information about the tracking.
After requesting they replied to me with a link for tracking and the item had been in customs in Spain since 12 of December. Until today 26 of December (1 month later) I didn't receive my package and when I try to reach out to them to see if I could do anything, they stop repply to my emails only 1 repply which seems and automatic repply with the link and the tracking link is not working anymore. Very sad that this was a scam and didn't received the order. Order #1019851001-A
[On 04/01/2022] After a month I received the package at my address.
The only issue I can appoint is that they should reply to the emails and not after 6 emails sent asking and posting here. And also give precise information regarding the shipment and not an automated reply.
The bracelets are beautiful but the delivery and after sale service its not the best.
Thanks
26 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Luisiane,
Thank you for bringing your concern to our attention. Our small but dedicated team are working hard to help with all your concerns.
Based on the order number you gave, I see that we sent you an order confirmation the same day you purchased and a shipping confirmation email after the package was sent out. Kindly check your Spam or Junk mail folders since we always send out an update once the package gets shipped. It sometimes ends up there by accident.
I can assure you that your order number is valid, please expect an email from me shortly. I hope to continue to work with you so we can resolve all your concerns.
- Sophie
Leider ein totaler Reinfall
Leider ein totaler Reinfall! Kann ich euch überhaupt nicht empfehlen da zu bestellen. Da es ein Weihnachtsgeschenk war habe ich früh genug am 30. November bestellt. Erst nachdem ich nachfragte bekam ich mal eine Sendungsnummer… dann tat sich nicht mehr viel.. am 22. Dezember hieß es dann Paket konnte nicht zugestellt werden.. da man dazu im Internet nichts finden welcher Paketdienstleister liefert, wusste ich nicht ob sie eine erneute Zustellung versuchen.. auf meine Mail wurde dann geantwortet ich soll bei der DHL Hotline anrufen oder bei den umliegenden Poststellen vorbeifahren. Dann bin ich die ganze Stadt abgefahren und habe in jedem Postgeschäft gefragt, bis ich endlich bei der Hotline durchkam und man mir sagte, dass das Paket Deutschland schon wieder verlassen hat und man nie versucht habe bei mir zuzustellen sondern bei DHL für Retoure. Vorallem finde ich es eine Frechheit mir zu schreiben, ich soll bei DHL nachfragen wo mein Paket ist, das kann man doch nicht von seinen Kunden verlangen. Ob ich jetzt noch extra 7/8€ Zoll hätte bezahlen müssen, kann ich nun nicht sagen. Kann euch nur raten, lasst bloß die Finger davon! Ich bin richtig sauer und enttäuscht
24 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Susanne,
Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for all the trouble with your order.
After reviewing your order thoroughly, you were asked to reach out to DHL because delivery was attempted the same day we reached out to you. Delivery failure usually means no one was available to receive the parcel or it didn't fit on your mailbox.
We certainly understand that this was an inconvenience and you definitely didn't have to drive around the city to look for the parcel, a quick call to DHL with your tracking number would've sufficed to find out where the package was and see if you could pick it up.
I also see that you sent us an update via email. Let me take care of your concern moving forward and I hope to continue to work with you so we can resolve all your concerns.
Please expect to receive an email from me shortly.
- Sophie
Lasciate perdere... Non acquistate nulla!!!
Ho fatto un acquisto ad ottobre. Domani è Natale e non l'ho ancora ricevuto. Io davvero non so cosa dire, oltre al fatto che è veramente vergognoso che non specifichino chiaramente che gli ordini vengono spediti dal loro magazzino che si trova fuori UE, per cui tutti i pacchetti vengono bloccati in dogana, sottoposti a controllo e bisogna anche pagare il costo dei dazi. Ecco, questo magari potrebbero dirlo chiaramente, così noi acquirenti italiani mettiamo in conto che non sono pochi giorni per ricevere il prodotto acquistato, ma possono volerci mesi interi, quanti non si sa... Io aspetto ormai da due mesi, e del pacchetto nemmeno l'ombra. Chiederò l'annullamento dell'ordine ed il rimborso.
23 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Utente,
Thank you for bringing your concern to our attention and we hear your feedback loud and clear! We take pride in conducting our business with the highest integrity and please know that we're always looking for ways to improve our services.
I strongly encourage you to send us a message at support@islaida.com and share your order number so we can investigate further, find out what happened, and resolve this for you.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
- Sophie
Svar från ISLA IDA
Hi Anhwar,
Thank you for sharing your feedback with us however, Isla Ida is a Netherlands-based jewelry brand and we currently don't offer boots. If you made a purchase with us, we kindly request you to send us an email at support@islaida.com and we'll definitely take care of you.
Happy holidays and take care!
- Sophie
De bestelling was wel snel geleverd….
De bestelling was heel snel geleverd. Terug sturen is helemaal niet snel.
Diverepse mails gestuurd zonder antwoord uiteindelijk komt er een antwoord in het Engels dat pakketje onderweg is. Daar vraag ik niet om.
Uiteindelijk een keer een mail wat opties zijn tot retour sturen, antwoord ik en weer geen reactie
Op envelop stond retouadres dus daar maar heen verzonden met track and trace en weer mail gestuurd. Gelukkig betaald met klarna en betaling gestorneerd.
Tot op heden geen reactie.
Heel jammer dit, het is een leuke site maar retourneren…… heel jammer
22 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there!
Thank you for sharing your feedback with us. We would like to sincerely apologize for all the inconvenience you've experienced, we always want to take care of valued customers like yourself.
After further reviewing your order, It looks like you're trying to return the items to take advantage of our 1+1 promo. I see that you sent us an email twice on the same day and we replied accordingly. We strongly suggest you follow the instructions provided by our team and respond to our message so we can continue to assist you. I'm afraid at this time, the 1+1 Promo is already unavailable but we can still assist you with any concerns you have.
Please reach out to us at support@islaida.com for any additional questions, concerns, or comments and we'll definitely take care of you.
- Sophie
Fantastic!
The delivery took quite long, much longer than expected but when I wrote an email they responded directly, I got a tracking number and when it finally arrived everything was perfect and they also sent me an extra bracelet!
16 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi ED,
Thank you so much for taking the time and sharing your experience with the community. The pandemic has really impacted worldwide shipping but we'll definitely continue to work tirelessly with the courier to limit its effect. We're glad you received timely support from our small but dedicated team. ❤️
Thanks again for choosing to be a part of a good cause and welcome to ISLA IDA Family! We look forward to hearing from you again soon!
- Sophie
una VERGOGNA!!
una VERGOGNA!!! Ordine, regali di Natale, eseguito il 30/11 vedendo consegna in 1-7 giorni lavorativi sull'Europa ero molto fiduciosa...invece ordine arrivato alle poste Olandesi appena il 14/12 ed ancora bloccato li...il servizio clienti non risponde più alle mie email ed oramai è palese che non riceverò in tempo il pacco. Soldi buttati e servizio clienti pessimo! servizio di spedizione altrettanto PESSIMO in quanto assolutamente non rispettati i tempi che indicano sul sito. MAI PIU'!!!
16 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Giada,
Thank you for sharing your experience with community. We pride ourselves in providing excellent service and we're truly sorry that your experience was less than that.
Shipping usually takes around 7-10 working days to arrive but it could be delayed longer due to customs and the postal service, which happens for most international delivery specially during the holiday season.
Please rest assured that your package is on it's way and we're here for you to make sure you receive the items. Let me take care of your concern moving forward and I hope to continue to work with you so we can resolve all your concerns. Please expect to receive a message from me shortly.
Thanks again for advising us and we hope you give us a chance to make it up to you.
- Sophie
Delayed shipping but beautiful jewelry
On the 30th of November, I ordered some jewelry from this shop. After 10 business days I send an E-Mail to the customer service and they replied pretty quickly! I received my package a day later and the items are absolutely beautiful! If you want to order some items you should be prepared for a longer waiting time due to COVID-19 measurements, but it is worth it!!
15 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there!
Thank you for sharing your experience with the community. Please know that we are always here for you and we are definitely listening.
I see that you sent us a message yesterday and we haven't responded to you yet. Let me take care of your concern moving forward and I hope to continue to work with you so we can resolve all your concerns. Please expect to receive a reply from me shortly.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
- Sophie
When will I recieve my order??
I live in Denmark and have not yet recieved my order. I see 2 other people from Denmark here on Trustpilot, who just like me, have NOT recieved their order, even though it is way overdue.
So, I would like to know when I will recieve my order no. 1023821001-A??
It was shipped 27/11, est. delivery in 1-10 days. That means latest 7/12. It is now 2 WEEKS past that day👎
15 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Mette,
Thank you for letting us know that your order hasn't arrived yet. We know that you expect to receive your orders on time, and we’re very sorry for any inconvenience it has caused you.
I've checked the history of your order and it looks like your package arrived in Denmark as of today and is currently being customs cleared by the authorities. Shipping usually takes around 7-10 working days to arrive but it could be delayed longer due to customs and the postal service.
Please rest assured that your package is on it's way and we're here for you to make sure you receive the orders you purchased. Kindly reach out to us at support@islaida.com so we can continue to assist you.
- Sophie
Mijn bestelling is snel geleverd
Mijn bestelling is snel geleverd, maar helaas heb ik iets anders ontvangen dan wat ik besteld heb.
Toen ik een mailtje stuurde hierover kreeg ik te horen dat mijn bestelling onderweg is en dat deze geleverd word, maar dat was niet mijn probleem. Dus nog een mail gestuurd dat de bestelling wel al bezorgd was, maar niet de juiste items bevatte en welke ik wel had besteld, met de vraag hoe dit om te ruilen.
Hier heb ik nog geen reactie op ontvangen. Ik vrees het ergste als ik onderstaande reviews lees. Het waren geen goedkope sieraden maar of het ook echt naar het planten van bomen gaat is nu ook maar de vraag. Jammer dat zo'n bedrijf de geloofwaardigheid van echte goede initiatieven omlaag haalt :(
13 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Femke,
Thank you for taking the time to share your feedback with us and we regret to hear that you received incorrect items.
You mentioned that you've already reached out to us however, we have several messages matching your name. If I may please request you to send us an email again at support@islaida.com, mention my name, Sophie, and your order number. I'll be waiting for your email so I can personally take care of this for you.
- Sophie
Ordinati 2 braccialetti per un regalo…
Ordinati 2 braccialetti per un regalo di Natale quasi un mese fa e non sono ancora arrivati. Vergognoso, pessimo servizio
13 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Elena,
Thank you for bringing your concern to our attention. Please know that we're always here for you and we are listening.
We've checked the history of your order and despite our timely fulfillment, we see that your package is getting ready for shipment. Depending on how much package is available for processing, this may take several days specially during the holiday season.
Please rest assured that we are working overtime to make sure all packages are shipped as soon as possible even with the restrictions around the world. Don't worry, we're monitoring all packages on our end too. We will definitely continue to improve our processes to serve you better in the future.
We kindly request you to reach out to us at support@islaida.com so we can assist you further. We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
- Sophie
Vorige bestelling liep perfect
Vorige bestelling liep perfect, niet op 2 dagen zoals beloofd maar oké,
Nu wacht ik al sinds 11 november op mijn bestelling maar nog steeds niks ontvangen
Op de mails wordt ook niet geantwoord op mijn vraag
Spijtig maar zal de laatste maal zijn dat ik bij jullie bestel!!
Ik kan ook een anders organisatie steunen om bomen te planten
2 december 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Tania,
Thank you for bringing your concern to our attention. This is definitely not the shopping experience we want you to have and please rest assured that we will sort this out for you.
I've investigated your case and it looks our team has been responding to all your emails. I also see that you've finally replied to our email last Friday for instructions on how you want to proceed with your order.
We value our customers' time, and we will make sure to improve our processes to serve you better in the future. Kindly expect an email from me separately, and I will personally take care of this for you.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
- Sophie
I got the charcoal soulmates bracelets…
I got the charcoal soulmates bracelets pack and I loved it. I especially loved how it wasn't thick; it was a thin and simple bracelet. It's very comfortable to wear. Aside from that, the support team was very helpful and accommodating to its customers.
24 november 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Aiko,
We are thrilled that you love your soulmates bracelets and our timely effort to help you. Your rating reaffirms our hard work and dedication to providing beautiful bracelets and excellent service.
Thank you so much for choosing to be a part of a good cause and welcome to ISLA IDA Family! Keep sharing Good Vibes! 💓
- Sophie
I Love It!!
I Love It!!!
From Almería (Spain) thank you very much.
La pulsera es preciosa y de muy buena calidad. Ideal para hacer un regalo!! Encantada de conocer esta tienda!!!! 😘😘
22 november 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Gabriela,
We are happy to hear that you love the bracelets you received! We are grateful that you took the time to leave us this delightful review.
Together, we'll continue to give back to various causes and charities worldwide. Welcome to ISLA IDA Family and we’re here for you anytime! We hope to hear from you again soon!
- Sophie
Waar blijven mijn 3 armbandjes?
Ik heb 3 november jl. een bestelling geplaatst. Een automatische bevestiging in mijn mailbox volgt, maar ik heb tot op heden niets meer van ze vernomen, geen track and trace ontvangen. Ik heb ze gemaild en wacht nog steeds op reactie. Vandaag besteld, morgen in huis dat kun je dus wel vergeten!
12 november 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Tessa,
Thank you for bringing this to our attention and we regret to hear that your order hasn't been shipped.
Most of the bracelets you see on the site are selling out really fast and while we are doing our best to make sure all items have stocks available, some bracelets like the one you ordered are selling out faster than the rest. We are definitely working hard to prevent this from happening!
I see that we've also replied to your email last Friday and you've sent us a message today. Please allow me to reach out to you personally and I'll handle your concern moving forward.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
- Sophie
It's very beautiful
It's very beautiful, I like it so much. Hoop see you soon ❤
12 november 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Diana,
We are happy to hear that you love the items you received from us. Thank you for the wonderful review and for choosing to be a part of a good cause! ❤️
We look forward to seeing you again in the future and welcome to ISLA IDA Family! Take care!
- Sophie
In addition to the 3€ shipping and the…
In addition to the 3€ shipping and the 19€ bracelet, there was then an additional 7€ fee that no one told me about. Full rip off. I do not order again.
27 oktober 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Lila,
Thank you for bringing your concern to our attention. Surprise charges are no fun at all and we're very sorry this happened. Have you tried contacting us at support@islaida.com? If not, we strongly suggest you do so we can look into this further and take care of it.
Additional charges on top of your order may range from duty fees to handling fee from your post office and we would appreciate if you can reach out to us so we can determine if the charge was valid, what it was for and what's the best way to take care of it.
We thank you again for letting us know and we hope you give us a chance to make it up to you. We'll wait for your message!
- Sophie
Svar från ISLA IDA
Hi Josefine,
We are incredibly grateful that you took the time to leave us this excellent rating. Your order goes along way not only in helping us but our Reforestation Project too.
Thanks again for choosing to be a part of a good cause and welcome to Isla Ida Family! Take care!
-Sophie
Great service
Great service, fast reply to all my emails and always very kind and helpful. The bracelets are stunning and I love them!
Lucija
18 oktober 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Lucija,
We are thrilled that you love the bracelets you received as much as the experience of working with our team. Your order makes a difference not just to us, but to the charities we support as well. ❤️
Thank you for your support and for being part of the ISLA IDA Family! Take care!
- Sophie
Wonderfully friendly & fast service
Wonderfully friendly & fast service! My parcel arrived empty in South Africa and upon mentioning it to Isla Ida they immediately mailed me another parcel with a free bracelet inside! They are stunning and I couldn't be happier. Will definitely order from them again.
15 oktober 2021
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Lorraine,
Thank you for sharing your experience with everyone. Seeing that you had a 5-Star experience is the best thing we could hope for. ❤️
We will always listen to our customers and we'll always do right thing! We're glad that it went well in the end. Thanks again for choosing to be a part of a good cause and welcome to Isla Ida Family! Talk soon!
- Sophie
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