Ik was aanvankelijk wat sceptisch over ISLA IDA vanwege enkele negatieve recensies, maar besloot toch een bestelling te plaatsen. Mijn pyriet aura armband werd binnen ongeveer 15 dagen geleverd met ee... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super tevreden! Op Instagram kwamen de helende armbandjes voorbij, website bezocht, kortingscode kwam voorbij en gelijk twee stuks besteld en betaald. Ontving plots een aantal mail bevestigingen en ve... Se mer
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I was a bit suspicious about this company after reading a few of negative reviews. I did place the order anyway. I ordered pyrite aura bracelet and I got it delivered with courier within around 15 day... Se mer
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Recebi a minha encomenda depois de um longo periodo de espera. Tudo chegou em perfeitas condições e os items são lindos! Devido ao atraso de entrega, entrei em contacto com o apoio ao cliente e fo... Se mer
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Företagsinformation
Skrivet av företaget
ISLA IDA® creates fun and sustainable jewellery that gives back.
Kontaktuppgifter
Nederländerna
- support@islaida.com
- islaidabracelets.com
3,5
Medel
478 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy with items
Straight forward transaction, pretty bracelets, packaged well. Arrived in a reasonable time and I am very happy with them. I will be purchasing more from this company. 😁
14 juni 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Thank you so much for your feedback! We're very glad that you're happy with your experience with us and with our products! See you soon!
So cute
My order came really quickly.
The bracelets are so pretty and the braid is really strong.
Got a free gift as well.
Lovely company to order from
8 juni 2022
Omdöme utan inbjudan
Svar från ISLA IDA
We're very glad to hear that you're happy with your purchase! Thank you so much for the lovely feedback and for your support! See you soon!
I am very happy with the ring I…
I am very happy with the ring I ordered, the delivery time to Sweden was really quick and the two ladies i talked to at the support was most helpful and nice!
18 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Thank you so much for the wonderful feedback! We're very glad to hear that you're happy with your order! Thank you for your support!
Worth The Wait ❤️
While my order did take a couple days beyond the previously communicated 7-10 days, I knew that was to be expected with an overseas order—given the current supply chain challenges.
But when they got here, I was very please. The bracelets were well made, and for those complaining about the waxiness—it’s because they are waterproof.
The crystals were very pretty, and above all, two more trees will be planted as a result—the MOST important part.
Additionally, when I emailed to check on my order, I received a very prompt response with a tracking link, along with an additional follow up to check in.
Overall I highly recommend Isla Ida.
18 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Ashley,
We are very happy to know that you are pleased with your order. We greatly appreciate your patience and understanding regarding the international delivery challenges that we face but rest assured that we are doing our best to make sure all packages will be delivered. 🥰
Taking the time to share your Isla Ida experience means a lot to us. You just don't know how you made us happy today. It will always be our pleasure to give the best customer service to our beloved clients. 😘
Please keep spreading the good vibes! 💚🌳❤️
- Rhea
Still waiting for a response to an…
Still waiting for a response to an email I sent. No idea when I will receive the bracelets I ordered.
12 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there! Our apologies for not being able to reply to your email sooner as we are receiving an influx of requests at this time. You may also reach out to us on our Facebook page or our Instagram account! We'd love to help you.
Svar från ISLA IDA
Hi there, Fu!
We are currently experiencing high volume of messages and email at this time that is why we have delays in responding. I apologize for the inconvenience. I would like to know your concern and will do my best to help out. Please send me an email at support@islaida.com and provide your order number so I can check into it. And kindly mention my name somewhere in your email. Hope we can continue our conversation through email. Talk to you soonest. 💗
- Rhea
Grote bestelling gedaan
Grote bestelling gedaan, en de helft verkeerd ontvangen. Reactie op mail duurde eerst heel lang en krijg nu helemaal geen reactie meer. Heel jammer dit.
8 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there, Angelique!
I am very sorry to know that you had a mix-up in your order. I also apologize for not getting back to you sooner since we are experiencing high volume of messages at this time. Please send me an email at support@islaida.com and provide your order number so I can check into it. And kindly mention my name somewhere in your email. I will personally take care of your concern and do my best to sort it out for you. Hope we can continue our conversation through email. I'll be waiting for your response. 💗
- Rhea
No comprar
No comprar. Estafa total. No responden sobre el estado del pedido.Denunciable
5 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Miren,
I totally understand your frustration and we apologize for we are experiencing high volume of emails and messages that's why we haven't responded earlier. Please send me an email at support@islaida.com and provide your order number so I can check into it. And kindly mention my name somewhere in your email. I will personally take care of your concern and will do my best to sort it out for you. Hope to talk to you via email soonest. 💗
- Rhea
Bestel hier niet!
Super slechte klantenservice! Ik heb 2 armbandjes besteld en ik kreeg iets totaal anders opgestuurd. 3 keer gemaild maar geen reactie. Ook hebben ze geen telefoonnummer waar ze op te bereiken zijn. Ik zou super graag de armband krijgen die ik WEL heb besteld. Ik ga hier nooit meer bestellen!
4 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there! We're so sorry to hear about the items you received and our apologies for not being able to reply to your email sooner as we are receiving an influx of requests at this time. This is definitely not the experience we want you to have. You may reach out to us via our Facebook page or our Instagram and we will definitely help you resolve your concern.
Slechte service
Bij mij ook van mijn bestelling 2 verkeerde artikelen geleverd. Twee keer gemaild maar krijg geen antwoord. Jammer hoor, de armbandjes zijn superleuk! Ga mijn hele bestelling terugsturen en durf ook in de toekomst niets meer te bestellen….
3 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there! I'm so sorry to hear that you received incorrect items, our apologies too for not being able to reply to your email sooner as we are receiving an influx of requests at this time.This is definitely not the experience we want you to have. Please contact us again so we can hel you make things right with you. You can also contact us ia our Facebook Page or Instagram account. Looking forward to hear from you.
Waxed piece of plastic
Tracking was not accurate whatsoever - the package I received took about a month to get to my house.
Inside you find a cotton bag with your jewelry. Cute, right? If the bracelets were not so poor quality. Some were waxed af, Others just weirdly firm. The threads are all plastic, so definitely won’t be comfortable. The “adjustable” straps? Was not capable of moving them a bit - making them even more useless. They also have these little charms on them with wave/tree design.. better piece of plastic you could get on AliExpress.
What a shame. They also do not reply to emails about returns, so wasted my money for nothing.
3 maj 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there! We are so sorry that you're not happy with your purchase and our apologies for not being able to reply to your email sooner as we are receiving an influx of requests at this time. Though our items are handcrafted and made of allergen-free materials, we acknowledge that there will always be room to improve our products. Please do send us an email regarding this as we have an excellent returns policy. You can also contact us via our Facebook page or Instagram account so we can make things right with you.
Amazing, shipping problem
I have purchased from Isla Ida multiple times and I absolutely love their jewelry and projects.
The last time I ordered something, they had a shipping problem and I had to wait for that to get fixed. That took a long time and even then, I had to reach out to them and ask about my order. By then, 3 out of the 4 items I wanted to order were sold out, but I got to pick replacements. The shipping then was very quick.
So, even though I had to reach out, Isla Ida has good service and they are always friendly. I have received my order and am totally happy, the jewelry is just beautiful and you can wear it everyday.
29 april 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Thanks for your support and for your patience! We are always working on providing excellent experience for everyone!
Thankful
I've ordered 2 bracelets on 24th of March and it took almost 5 weeks until I finally received it yesterday. And I need to say that there is such a nice customer service from Isla Ida! Those guys helped me to stay patiently, looked after my order and helped me to get information where it stucked. thank you so much! I definitely recommend Isla Ida! The bracelets are wonderful, I'm so happy to have these! ❤️
27 april 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Melanie,
Thank you for sharing your experience with the community. Please rest assured that we'll continue to work tirelessly with the courier to get all packages delivered as quickly as possible. Your order makes a difference not just to us, but to the charities we support as well. Thank you for being a part of a good cause and for being a part of the ISLA IDA Family! We hope to hear from you again soon! ❤️
- Sophie
Twee armbandjes besteld en slechts 1…
Twee armbandjes besteld en slechts 1 ontvangen. Er wordt niet gereageerd op mijn mail. Zou graag mijn geld terugkrijgen
22 april 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Van,
Thank you for taking the time to share your feedback with us. We're truly sorry that you haven't heard from us and that you didn't receive all the items you ordered. Please know that we strive to provide excellent service and this is certainly not acceptable.
I believe I've already replied to your email although your name on our records is a little different. Can you please reply to our email with the information we're requesting? Let me take care of your concern moving forward and I hope to continue to work with you so we can resolve all your concerns.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
- Sophie
Don't order from Isla Ida Bracelets
Don't order from Isla Ida Bracelets
Be very careful: they don't deliver the product, stop replying emails and IG messages and not even reply emails requesting the refund. I feel really sad and disappointed...And no money back.
On IG I could find more people on the same situation.
They just don't care...Sad...
22 april 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi MM,
Thank you for taking the time to share your feedback with us and we regret to hear that you haven't received a reply. Please know that this definitely unacceptable and we'd like to turn your experience around.
We've already requested for your order details through TrustPilot and we hope you can provide us the information we need to resolve your concern. If you're not comfortable sharing your details here may we ask you to please reach out to us via email or Instagram look for me, Sophie and I will personally take care of this for you.
We'll wait for your message.
- Sophie
Top notch
Wrong item was sent; I emailed them and within the hour they’d apologised, explained how they’ve rectified the situation so it doesn’t happen again, and sent the correct one at no extra expense.
Would deffo buy again! 😊
9 april 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Christopher,
We are ecstatic to know that you loved your Isla Ida experience and also took time to share it here. It means a lot to us. 💓 We always strive to serve better and do the best for our beloved clients. You are one of those people who keep reminding us why we are here and why we are spreading good vibes. 💖 We appreciate you a lot! Hope to see you again! 🤩
- Rhea
Heftig teleurgesteld
Ik heb gisteren mijn bestelling binnen gehad maar het product lijkt totaal niet op wat ik besteld heb. Ik ben heel erg teleurgesteld. Ik heb hetzelfde meegemaakt als wat er bij de reviews geschreven wordt.
Ik heb hierover meteen een e-mail gestuurd. Graag vraag ik u om het juiste product te sturen en ik wil wat ik ontving retour sturen. Graag zo snel mogelijk behandelen.
9 april 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there! We're very sorry to hear about this! Please check your messages so we can make it right with you.
Ware bis heute nicht erhalten!
Ware bis heute nicht erhalten!
Reine Abzocke.
Stattdessen freche Email erhalten.
WAHRNUNG
6 april 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi there! We're very sorry to hear about this. This is not definitely the experience we want you to have. Kindly send us an email at support@islaidabracelets.com so we can help you. Looking forward to hear from you!
Very happy with ISLA IDA
I am very pleased with my necklaces and bangles.
Also i have to say the customer service dpt of ISLA IDA is TOP. Especially Kayla, she helped me a lot with some issues i had with an order.
30 mars 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hello Camille,
Thank you for sharing your amazing experience with Isla Ida. We take pride of delivering the best customer service we can give to our beloved clients. Kyla is one of our best customer support and we are pleased that she was able to help you out.
Hope to see you again. Keep spreading the good vibes! 🤩
- Rhea
Awesome CRM service + bracelets & I…
Awesome CRM service + bracelets & I love them so much :)
Ordered them around 1/31 and didn't receive package until 3/14 which was almost 6 wks. When I emailed ISLA, their quick response made me satisfied- Her name is Rare ( well done Rare :))))
My package missed since PostalNL didn't update postal system but Rare help to look for/investigate that missing. Finally I got it at the 3/28 & love it.
Even though package took so long to get, it totally worth for such long waiting ! Thx so much u all ISLA !
28 mars 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Verna,
We are happy to hear that you love your bracelets as much as the service you received! We will definitely share this with the team to let them know to keep up the amazing work, especially Rare. I'm sure she'll be delighted.
Please rest assured that we will continue working with the courier to prevent this from happening again and we are constantly improving our services to keep valued customers like you, happy! ❤️
Thank you for being a part of the ISLA IDA Family and we look forward to hearing from you again soon!
Sophie
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