Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was my first time buying from IOLLA but it won't be my last. I never enjoy shopping for glasses I have a strong prescription and a lot of the frames I can't buy. I end up with a pair of extortionat... Se mer
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Accessibility of store within SJQ Layout and uncluttered ambience of store Staff - sales, the right blend of acknowledgement as a customer with clear confident direction to what I was looking for... Se mer
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Supreme service from start to finish. I was left alone to browse the massive selection of frames in my own time & as soon as I looked like I wanted help, the staff came to offer assistance. From f... Se mer
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Företagsinformation
Skrivet av företaget
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Kontaktuppgifter
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, Storbritannien
- 0141 334 9044
4,9
Utmärkt
477 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely range of glasses
Lovely range of glasses and so many colours and styles I ended up with 3 pairs, my favourite are the green pair a bolder style than I’d normally wear but make me feel great.
Really quick delivery and sales associates were so helpful.
27 november 2025
Svar från IOLLA - Edinburgh
Hey Marian, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Easy service and glasses are great
27 november 2025
Svar från IOLLA - Edinburgh
Hey Sophie, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
I broke the frame of my glasses…
I broke the frame of my glasses and Iolla moved quickly to supply a replacement in time for me to go on holiday. Great service at a good price.
26 november 2025
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Philip! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
A brilliant experience
Jo was so lovely and helpful! I was so unsure about what would suit me and it can be a bit overwhelming picking one pair of glasses out of so many styles. I was really happy in the end and Jo was really knowledgable. I will definitely be back in for another pair soon!
4 december 2025
Omdöme utan inbjudan
Svar från IOLLA - Edinburgh
Wow, this is so fantastic to hear Amy! I’ll be sure to pass your kind words onto Jo, I know she’ll be delighted. We’d love to see you back in our showroom any time.
Super easy and super quick at a great…
Super easy and super quick at a great price..
Cant recommend enough
25 november 2025
Svar från IOLLA - Edinburgh
Hey Ben, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Good help and advice
25 november 2025
Svar från IOLLA - Edinburgh
Hey Ross, thanks for leaving us this 5 star review! We hope to see you again soon.
Excellent service
Excellent service, great selection to choose from and delivery was faster than expected. Less than a week!
24 november 2025
Svar från IOLLA - Edinburgh
Hey Lisa, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
I really like my IOLLA frames
I really like my IOLLA frames; I have two pairs. I found one frame broken in my purse, so I ordered the same model again and transferred the lenses from the broken pair to the new one. As always, the staff were brilliant and incredibly helpful.
The only thing that bothered me was the turnaround time—it took a full week to get my new frame back. I’m afraid that feels rather long, considering Edinburgh and Glasgow are only about an hour’s drive apart.
Update after IOLLA replied my review: Thank you for your response.
According to my order receipt (#265349), I paid for the order on 14 November 2025 and left my frame at the Edinburgh store on the same day. From my perspective as a customer, this means the overall turnaround time was seven days.
21 november 2025
Svar från IOLLA - Edinburgh
Hi Ayse,
Thank you for taking the time to leave this review, we really appreciate it.
I’ve had a look into your order, and we received your broken glasses for the lens transfer on the 18th of November. They were ready to collect in our Edinburgh showroom on the 21st of November, which means the turnaround was completed within two working days.
If there’s anything else we can help with, please don’t hesitate to let us know!
Great customer service
Great experience from trying them on to picking them up. Great options and customer service.
21 november 2025
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Danille! Thanks for taking the time to write us this review. We hope to see you again soon.
Svar från IOLLA - Edinburgh
This is fantastic to hear Jacqueline! I’ll be sure to pass your kind words onto our head of learning and development, I know shel’ll be delighted. We hope to see you again soon.
Made buying glasses a truly fun…
Made buying glasses a truly fun experience - FABULOUS unique frames, lovely helpful staff…I came home, went on line and purchased another pair! So easy! Delivered within days without any postage charge. Love them…I will buy all my glasses from them in future.
20 november 2025
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Carol! That's awesome to hear that you returned so quickly after buying your first pair. Thanks for taking the time to write us this lovely review. We look forward to seeing you again soon.
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Nigel! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Fantastic experience all round
Fantastic experience all round. Excellent choice of frames, transparent pricing, well trained staff, delivery within 3 days - cannot ask for more.
23 november 2025
Omdöme utan inbjudan
Svar från IOLLA - Edinburgh
Hey Susan, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA and that you had an excellent experience with us. We hope to see you again soon!
Quality
Excellent customer care. Attentive staff. Products, well you just can't beat them. Great quality and great price.
18 november 2025
Svar från IOLLA - Edinburgh
Hey George, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Another great pair of specs from Iolla
Another great pair of specs from Iolla! My 4th pair! Great styles and great price! Lovely staff.
17 november 2025
Svar från IOLLA - Edinburgh
Hey Anne, thanks for taking the time to leave us this review and for coming back time and time again, we really appreciate it. It’s great to hear how much you are loving your new IOLLA glasses. Hopefully we will see you again soon!
A must stop for any new frames or miss out.
A lovely, well designed accessable shop. Plenty of choice of frames for men. Laura the assistant was very helpful and I was very pleased with my new glasses which were ready for me in 5 days. Many thanks.
17 november 2025
Svar från IOLLA - Edinburgh
Thanks for taking the time to write us this lovely review. We’re delighted to hear you had a great IOLLA experience Mark! I’ll be sure to pass your kind words onto Laura, I know she’ll be delighted. We hope to see you again soon
Very lovely and friendly staff
Very lovely and friendly staff. They were super helpful. Thank you so much!
14 november 2025
Svar från IOLLA - Edinburgh
Wow, this is so fantastic to hear Anastasiia! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Super friendly service and high quality…
Super friendly service and high quality glasses.
19 september 2025
Svar från IOLLA - Edinburgh
Hey Scott, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Svar från IOLLA - Edinburgh
We’re blown away by your kind words Janice! We’d love to see you back in our showroom any time.
Svar från IOLLA - Edinburgh
Hey Deborah, thanks for leaving us this 5 star review! We are so glad to hear that you had a great experience with us. We hope to see you again soon.
Detta är Trustpilot
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