Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was my first time buying from IOLLA but it won't be my last. I never enjoy shopping for glasses I have a strong prescription and a lot of the frames I can't buy. I end up with a pair of extortionat... Se mer
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I hadn’t heard of IOLLA until my daughter told me about this company. I went in to buy non prescription sunglasses and was more than impressed with the range and price of the sunglasses. The staff wer... Se mer
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Accessibility of store within SJQ Layout and uncluttered ambience of store Staff - sales, the right blend of acknowledgement as a customer with clear confident direction to what I was looking for... Se mer
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Företagsinformation
Skrivet av företaget
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Kontaktuppgifter
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, Storbritannien
- 0141 334 9044
4,9
Utmärkt
476 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från IOLLA - Edinburgh
Hey Neil, thanks for leaving us this 5 star review! We hope to see you again soon.
Really informative friendly service
Really informative friendly service. Was changing my existing prescription IOLLA glasses to prescription sunglasses which they did very well and speedily.
23 december 2025
Svar från IOLLA - Edinburgh
Hey Sally, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Excellent service
22 december 2025
Svar från IOLLA - Edinburgh
Hey Jo, thanks for leaving us this 5 star review! We hope to see you again soon.
Excellent
Great friendly service, even provided toys for my granddaughter to keep her amused whilst I selected frames.
19 december 2025
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Amanda! Thanks for taking the time to write us this review. We hope to see you again soon.
Great help and very quick to get the…
Great help and very quick to get the glasses feeling comfortable
18 december 2025
Svar från IOLLA - Edinburgh
Hey Alex, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Svar från IOLLA - Edinburgh
Hey Pat, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great staff
Great staff! Glasses are great quality and delivery was quick! Very satisfied
17 december 2025
Svar från IOLLA - Edinburgh
Hey James, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Process was very straight forward
Process was very straight forward. Assistant in the Edinburgh shop was very knowledgable and made it all very easy. Glasses arrived in the post a week later and are perfect.
6 december 2025
Svar från IOLLA - Edinburgh
This is so fantastic to hear David! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We hope to see you again soon!
The support/advice from the customer…
The support/advice from the customer service was one of the best I've experienced.
I also attended the Edinburgh shop for a fitting. Along with me was my two little boys who practically rearranged the shop. the lady in the shop was just amazing.
What an experience. Thank you so much
17 december 2025
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Craig! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Svar från IOLLA - Edinburgh
Hey Jennifer, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great specs
Great service and good looking spec at a fraction of the price. Plus good quality and sturdy as well
11 december 2025
Svar från IOLLA - Edinburgh
Hey Sean, thanks for taking the time to leave this review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
The person that processed my…
The person that processed my prescription was most helpful.I needed my glasses within a short time and I wasn’t disappointed.They were delivered on time .very happy
9 december 2025
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Irene! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Great service
Great service, first from the on-line assistant and then in the Edinburgh shop. The glasses were delivered on time and the price was very reasonable for prescription sunglasses. A great deal and a nice memento of our visit to Scotland.
9 december 2025
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Steve! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Buying glasses from here for years
Buying glasses from here for years. Highly recommend
12 november 2025
Svar från IOLLA - Edinburgh
Hey Lee, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Wouldn't go anywhere else!
I have several pairs of glasses in different colours of the Bell frame and am very happy with all of them. If there were more frames for narrower faces I'd try them too.
When buying my most recent pair, the shop experience was great - Joanne in the Edinburgh branch was friendly and helpful, and made sure that the varifocal lenses I needed were available. A truly easy and efficient process. My glasses didn't take long to arrive and are perfect, thanks Iolla!
26 november 2025
Omdöme utan inbjudan
Svar från IOLLA - Edinburgh
Hey Serena, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Staff were very friendly and helpful
Staff were very friendly and helpful! Good range of products. Brilliant value for money!
5 december 2025
Svar från IOLLA - Edinburgh
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Excellent service
Excellent service, good prices and the staff are warm, welcoming and professional.
28 november 2025
Omdöme utan inbjudan
Svar från IOLLA - Edinburgh
Hey Rosa, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Recent Purchase
Purchased my new spectacles and paid full price just before the Black Friday discount and was unable to get iolla to retrospectively apply the discount.
Otherwise spectacles perfect and arrived quickly
22-12-25
Iolla have reached out to me and have given me the Black Friday discount for my purchase. They were very courteous and helpful. For this reason I am changing my review to fully reflect my service from Iolla.
Thank you
4 december 2025
Svar från IOLLA - Edinburgh
We're so pleased to hear that you're happy with your glasses Chris!
It's always really tricky with promotions and sales as they unfortunately need to have a start and end date and ultimately some customers are left disappointed. It would not be our usual policy to apply these discounts retroactively as, as I'm sure you can appreciate, it would just not be fair to all the other people who placed orders in the days leading up to and following the promotional weekend.
Friendly and knowledgeable staff
You have MY NAME WRONG!! It is MRS Wilson!
Friendly and knowledgeable staff. Honest advice so l knew my final choice of frame looked the bees knees! X
27 november 2025
Svar från IOLLA - Edinburgh
Hey Anne, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
You should be able to change your name on your Trust Pilot profile by following the below steps.
Log in to your Trust Pilot account on the Trust Pilot website.
Click your profile icon (usually in the top-right corner).
From the menu, select “My Settings.”
In Personal settings, look for the field where your Username / Name is shown.
Edit your name to what you want it to display.
Click Save to apply the changes.
Lovely range of glasses
Lovely range of glasses and so many colours and styles I ended up with 3 pairs, my favourite are the green pair a bolder style than I’d normally wear but make me feel great.
Really quick delivery and sales associates were so helpful.
27 november 2025
Svar från IOLLA - Edinburgh
Hey Marian, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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