Very fast delivery . BUT driver who delivered just knocked then ran to his van not giving time for me to answer door so package was left on doorstep in full view of whole street in the rain not great... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent efficient service thank you, it's very much appreciated. I placed my order early afternoon, within the hour I received an email saying my order had been picked & shipped. I was then give... Se mer
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The products were as advertised but I would have preferred more details prior to selection e.g. The wipes I ordered (Tena) need to be moistened prior to use otherwise they are too hard and rough. I a... Se mer
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Always a fast service with great communication about the item’s tracking progress. Good price point too.
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Företagsinformation
Skrivet av företaget
Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.
Kontaktuppgifter
Westfield Two, Pitstone Green Business Park, LU7 9GP, Pitstone, Storbritannien
- 01204571017
- info@incontinenceshop.com
- incontinenceshop.com
4,6
Utmärkt
967 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Slight mistake with my order but…
Slight mistake with my order but customer service were excellent and sorted it in super quick time
27 juni 2026
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We apologize for the initial mistake with your order, but we're delighted to hear that our customer service team was able to resolve it quickly. We truly appreciate your understanding and support, and we look forward to serving you again at IncontinenceShop.
12 day time pull ups-proskin pants,super medium
The package was very quickly sent and delivered.Thanks for the prompt service by all involved.
26 juni 2026
Svar från Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that your package was dispatched and delivered so quickly. We appreciate your kind words about our prompt service and will be sure to share them with everyone involved. Thank you for choosing IncontinenceShop, and we look forward to serving you again!
A very reliable company
I order goods for an elderly relative who lives 2hrs away from me, and I sometimes have to order at short notice, whenever I order it is quick and easy and delivery is very prompt. A very reliable company.
21 juni 2026
Svar från Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that our ordering process is quick and easy, especially when you need to place orders at short notice for your elderly relative. It's great to know that our prompt delivery and reliable service have made things easier for you. We truly appreciate your trust and support, and we look forward to continuing to serve you at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you were pleased with our super-fast delivery. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Excellent service
18 juni 2026
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were happy with our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your kind words! We're delighted to hear that you've consistently found our team helpful and polite. Your support means a great deal to us, and we look forward to continuing to provide you with excellent service at IncontinenceShop.
Good thing they know how important…
Good thing they know how important delivery is so use a reputable courier at cost of extra pounds
27 januari 2026
Svar från Incontinence Shop Ltd
Thank you for your thoughtful feedback! We're pleased to hear that you value our choice of using a reputable courier. We understand how important reliable and timely delivery is, and we're committed to providing the best possible service, even when it means additional cost to us. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Gave very good advice.
27 januari 2026
quick delivery
27 januari 2026
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you were happy with our quick delivery. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
I am a regular buyer from you
I am a regular buyer from you, used to order monthly until I was surprised that the company change the product quality, I stoped ordering and return my order and above this had to pay for the return shipping, the new product is less quality and same price 🤷♂️
27 oktober 2025
Svar från Incontinence Shop Ltd
Hello, thank you for your review. We're sorry to hear you're not a fan of the updated product. We are unable to refund shipping and collection costs for products that aren't faulty/damaged. If you'd like us to help find an alternative you are more than welcome to get in touch. I'll also pass on your feedback the team. Thanks, Nick
Bought multipack Drylite level 3 pads…
Bought multipack Drylite level 3 pads from the website. The pads I received are nothing light what you see visually on the packaging. I queried it and was told I received the correct pads and there were slight adjustments as they had changed the manufacturer and location. The pads shown are a triangular shape similar to the Tena pads which are ideal for comfort. The pads I received were rectangular and uncomfortable to wear. Just a heads up if someone is thinking of ordering.
12 januari 2026
Omdöme utan inbjudan
Svar från Incontinence Shop Ltd
Hello, thank you for your review. We’re sorry to hear you’re not a fan of the updated pad design. I’ll pass this on to the design team for review. If you have any unopened packs, you are welcome to return those to us for a refund. Thanks, Nick
Very good service
26 november 2025
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were happy with our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that you found our ordering process easy, our prices competitive, and our delivery service excellent. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
On time and as described
26 november 2025
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order arrived on time and was exactly as described. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Speed and reliability of response.
27 oktober 2025
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were pleased with the speed and reliability of our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Promptly delivered
26 september 2025
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order was delivered promptly. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Can’t give a review as I have not…
Can’t give a review as I have not received my order . The courier you use is diabolical. Evri is hopeless. Been told different stories to where my parcel is and can’t speak to a human
27 augusti 2025
Svar från Incontinence Shop Ltd
Hello,
I’m very sorry to hear that your order has not been delivered yet. I’d like to assist you in resolving this issue as quickly as possible.
If you haven’t already reached out to us, could you please email us at info@incontinenceshop.com or call us directly at 01204 571 017? This will allow us to investigate the matter and ensure your order gets to you as soon as possible.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Nick
Above and beyond!
As a regular customer (not necessarily an incontinent one!), Ihave always received the most helpful and empathetic service fronm your staff. Notably Katrina and Louise. Thank you for being so flexible and friendly.
27 augusti 2025
Svar från Incontinence Shop Ltd
Thank you so much for your wonderful feedback and for being a valued regular customer! We're delighted to hear that you've consistently received helpful and empathetic service from our team. Katrina and Louise will be especially pleased to know that their flexibility and friendly support have made such a positive impression. We truly appreciate your kind words and continued support, and we look forward to serving you again at IncontinenceShop.
As always an excellent service
As always an excellent service, goods are reasonably priced and always delivered on time in good order, great job yet again, well done good job 😃👍
27 augusti 2025
Svar från Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear that you've once again had an excellent experience with us. It's great to know that you find our products reasonably priced and that your orders are always delivered on time and in good condition. Your continued support means a great deal to us, and we truly appreciate your kind words. We look forward to serving you again at IncontinenceShop. 😃👍
1st time using this company due to the…
1st time using this company due to the other company i used have been out of stock for close to a month now. So thought i would try someone else i found this company and everything was perfect from the start to finish also it was super fast delivery will be changing over to this company from now on .
27 augusti 2025
Svar från Incontinence Shop Ltd
Thank you so much for your fantastic feedback! We're delighted that you chose to give IncontinenceShop a try and that your first experience with us was perfect from start to finish. It's wonderful to hear that our fast delivery and service exceeded your expectations. We're especially grateful that you've decided to make us your regular supplier. We truly appreciate your trust and look forward to serving you for many years to come!
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