While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Se mer
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The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Se mer
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Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Se mer
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Företagsinformation
Skrivet av företaget
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktuppgifter
Level 10, 21 Queen Street, 1010, Auckland, Nya Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Utmärkt
409 omdömen
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Prompt replies to my enquiry
Prompt replies to my enquiry. Pleasant people to talk too
14 februari 2024
Svar från Imagine Cruising New Zealand
Dear Adrienne,
Thank you ever so much for taking the time to share your glowing review! We are absolutely delighted to hear that you found our responses prompt and our team pleasant to interact with. Ensuring our guests receive top-notch service is always our priority, and it brings us immense joy to know that we hit the mark with you.
Your kind words serve as a great source of motivation for our team to continue delivering exceptional service to all our cherished guests, such as yourself.
Should you require any further assistance or have more inquiries, please don't hesitate to reach out. We're here to make every aspect of your holiday experience with us as seamless and enjoyable as possible.
Wishing you many more fantastic adventures ahead!
Warm regards,
Harrison
Senior Customer Support Executive
Was just so easy to book
Was just so easy to book, especially as it wasn’t face to face & our agent was ever so helpful, my only concern is that once you have booked & paid for your holiday your travelling companion cannot access the travel documents to put their details in, I believe this is being looked into by imagine holidays if this is the case I hope it will be done sooner than later
14 februari 2024
Svar från Imagine Cruising New Zealand
Dear Annette,
Thank you ever so much for taking the time to share your wonderful five-star review with us. We're absolutely delighted to hear that your booking experience with Imagine Holidays was a seamless one, even without the need for face-to-face interaction. It's our aim to provide a hassle-free booking process coupled with exceptional service every step of the way.
Your feedback regarding the accessibility of travel documents for travelling companions is greatly appreciated. Rest assured, we take all feedback seriously, and I'm pleased to inform you that we are indeed looking into this matter to ensure a smoother experience for all our guests. Your patience and understanding as we address this are truly valued, and we're committed to resolving it as swiftly as possible.
Once again, thank you for choosing Imagine Holidays. We can't wait to welcome you and your companion aboard for a memorable journey ahead.
Warm regards,
Harrison
Senior Customer Support Executive
Salesperson Charles was patient
Salesperson Charles was patient, polite and warm, genuine and focused
6 februari 2024
Svar från Imagine Cruising New Zealand
Dear Jeremy,
Thank you so much for taking the time to share your positive experience with us! We're absolutely thrilled to hear that Charles provided you with exceptional service during your interaction with Imagine Holidays.
At Imagine Holidays, we strive to ensure that our guests receive the highest level of professionalism and care, and it's wonderful to know that Charles's patience, politeness, warmth, and genuine focus made a positive impression on you. We'll be sure to pass along your kind words to Charles.
Your five-star review means the world to us, and we're grateful for the opportunity to assist you with your travel plans. If there's anything else we can do to make your future experiences even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back as our guest soon!
Warm regards,
Harrison
Senior Customer Support Executive
Virren was incredibly helpful in…
Virren was incredibly helpful in arranging our holiday. Very impressed thank you
31 januari 2024
Svar från Imagine Cruising New Zealand
Dear Elizabeth,
Thank you for taking the time to share your five-star review about your experience with Imagine Holidays and, in particular, the exceptional assistance provided by Viran. We are delighted to hear that Viran's efforts in arranging your holiday left you very impressed.
At Imagine Holidays, we strive to provide outstanding service, and it's heartening to know that Viran's dedication and helpfulness have made a positive impact on your holiday planning. Should you have any more inquiries or require further assistance, please feel free to reach out.
We appreciate your kind words and the opportunity to assist you. Looking forward to ensuring your holiday is as extraordinary as you envision.
Best regards,
Harrison
Senior Customer Support Executive
Svar från Imagine Cruising New Zealand
Thank you for taking the time to share your experience with Imagine Holidays and highlighting Scott's excellent service. We are delighted to hear that he exceeded your expectations as a customer service representative.
At Imagine Holidays, we take pride in delivering exceptional service, and it's wonderful to know that Scott's efforts have left a positive impression on you. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
We appreciate your kind words and the opportunity to serve you. Looking forward to welcoming you on board for more extraordinary travel experiences.
Best regards,
Harrison
Senior Customer Support Executive
Easy booking for older travelers.
Viran Bhardwaj gave clear and concise information about what was available.She explained fully what was included and costs involved.This made it easy to make a decision.
She contacted me at the time she said she would and everything was arranged very efficiently considering that my friend who was traveling with me was in Oamaru and I was in Levin. We are both elderly and found making the arrangements easy.Not always the case.
30 januari 2024
Svar från Imagine Cruising New Zealand
Dear Ruth,
Thank you very much for your kind words and detailed feedback. I'm delighted to hear that Viran provided you with clear and concise information, making it easy for you to understand what was available and the associated costs. It's fantastic to know that she fully explained everything and made the decision-making process straightforward for you.
Efficiently arranging everything despite the distance between you and your friend, especially considering your unique circumstances, speaks volumes about Viran's dedication and professionalism. I'm glad to hear that both of you found the process easy, as we strive to ensure that our services are accessible and user-friendly for all our customers, regardless of age or location.
I'll be sure to pass on your feedback to Viran and the rest of our team. If there's anything else we can assist you with in the future, please don't hesitate to get in touch. Thank you once again for choosing our services, and we look forward to serving you again soon.
Kind Regards
Josh
Customer Support
Svar från Imagine Cruising New Zealand
Dear Sue,
Thank you for taking the time to share your positive experience with Imagine Holidays. We are thrilled to receive your five-star review.
It's wonderful to hear that Dan, our dedicated team member, made your holiday experience easy to understand by providing heaps of information. We believe in offering transparent and comprehensive details to our passengers, and we're delighted that Dan exemplified this commitment.
If you have any further questions or if there's anything specific you would like to explore or clarify as you plan your holiday, please don't hesitate to reach out. We're here to ensure that every aspect of your journey with Imagine Holidays is seamless and enjoyable.
We appreciate your trust in us, and we look forward to being a part of crafting an exceptional holiday experience for you.
Thank you again for choosing Imagine Holidays.
Best regards,
Harrison
Senior Customer Support Executive
Svar från Imagine Cruising New Zealand
Dear Margaret,
Thank you for taking the time to share your wonderful experience with Imagine Holidays! We are thrilled to receive your five-star review and to hear that your holiday dreams are coming to life.
It warms our hearts to know that Viran, our dedicated team member, played a pivotal role in ensuring your journey with us is not only smooth but also filled with valuable information. Providing excellent and informative service is a priority for us, and we're delighted Viran could contribute to making your experience exceptional.
As you continue to plan and anticipate your dream holiday, please remember that our team is here for you every step of the way. If you have any further questions or need additional assistance, feel free to reach out to us.
Thank you once again for choosing Imagine Holidays. We can't wait to be a part of creating lasting memories for you on your upcoming adventure!
Best wishes,
Harrison
Senior Customer Support Executive
Viran helped us to get a better prise…
Viran helped us to get a better prise on the deal
23 januari 2024
Svar från Imagine Cruising New Zealand
Dear Jeffrey,
Thank you for taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that Viran was able to assist you in securing a better price for your holiday package. At Imagine Holidays, ensuring our passengers receive exceptional value is a top priority, and we're thrilled that Viran could make a positive impact on your booking.
If you have any further feedback or specific details you'd like to share about your journey, feel free to reach out. We're here to make your travel experience with Imagine Holidays as seamless and enjoyable as possible.
Looking forward to serving you on your future adventures.
Best regards,
Harrison
Senior Customer Support Executive
Very helpful travel agent!
I am delighted having booked a cruise on Queen Elizabeth. The agent, Viran, was very helpful and professional. I most certainly will be using your services in the future. Thank you.
25 januari 2024
Svar från Imagine Cruising New Zealand
Dear Robert,
Thank you for choosing Imagine Holidays for your cruise on the Queen Elizabeth, and for taking the time to share your delightful experience. We're thrilled to learn that Viran, our dedicated agent, provided you with helpful and professional assistance throughout the booking process.
It's our pleasure to have contributed to your cruise plans, and we are truly grateful for your kind words. Knowing that you are delighted with your experience encourages us to continue delivering exceptional service to our valued passengers.
We look forward to the privilege of assisting you with future travel arrangements. If there's anything specific you'd like for your next journey, feel free to let us know. Safe travels, and we can't wait to welcome you on board again.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic company & team
Totally recommend Imagine as a fantastic company to deal with, coupled to an extremely professional team of consultants, our recent experience with Bek Elsom absolutely reinforces the reasons why we will continue to use Imagine in the future great trip itineraries, first class professional team, with excellent value for money
Thanks again Bek for all your help and advice it is greatly appreciated and truely met the incredibly high standard of service we have always enjoyed from Imagine
Hugh & Desiree Williams
24 januari 2024
Omdöme utan inbjudan
Svar från Imagine Cruising New Zealand
Dear Hugh & Desiree,
Thank you for taking the time to share your wonderful experience with Imagine Holidays. We are delighted to hear that your recent journey, guided by our dedicated consultant Bekk, exceeded your expectations.
At Imagine Holidays, we take immense pride in curating exceptional trip itineraries, and it warms our hearts to know that you found them to be great. Our commitment to providing first-class professional service is unwavering, and your kind words reinforce the passion our team puts into crafting unforgettable travel experiences.
Bekk joins me in expressing gratitude for your appreciation and is thrilled to have played a part in ensuring your trip met the incredibly high standard of service that defines Imagine Holidays. Your continued trust in us is the greatest testament to our dedication to excellence.
We look forward to crafting more memorable journeys for you in the future.
Wishing you happy travels,
Harrison
Senior Customer Support Executive
Your agent was very professional in…
Your agent was very professional in that they clearly knew about the product, explained everything, and helped with completing the agreement
23 januari 2024
Svar från Imagine Cruising New Zealand
Dear Edwin,
Thank you so much for sharing your five-star experience with Imagine Holidays. We are delighted to hear that our agent's professionalism and expertise made a positive impact on your holiday planning.
It's our commitment to ensure that our passengers receive the highest level of service, and your kind words reinforce that we are on the right track. We take pride in our knowledgeable team members who are dedicated to providing clear explanations and assistance throughout the entire process.
We appreciate your trust in Imagine Holidays and look forward to crafting more seamless and enjoyable travel experiences for you in the future. If there's anything else you need, feel free to reach out.
Safe and happy travels!
Warm regards,
Harrison
Senior Customer Support Executive
We have booked holiday packages with…
We have booked holiday packages with Imagine on 3 occasions and each time have found their service to be very very good.
23 januari 2024
Svar från Imagine Cruising New Zealand
Dear Dennis and Sue,
Thank you ever so much for taking the time to share your delightful five-star review with us. We are absolutely thrilled to hear that you have chosen Imagine Holidays for not one, but three exceptional holiday experiences.
Our team is dedicated to providing top-notch service, and it warms our hearts to know that we've consistently met your expectations. Your kind words inspire us to continue delivering excellence, ensuring each journey with Imagine Holidays is nothing short of exceptional.
We truly appreciate your loyalty and trust in our holiday packages. If there's anything more we can do to enhance your future adventures, please do not hesitate to reach out.
Wishing you countless more memorable holidays with us!
Warm regards,
Harrison
Senior Customer Support Executive
Great experience
We just returned from an Imagine holiday to Norway. It was impeccably organised with excellent communication and honesty. The trip was amazing. Thank you.
14 januari 2024
Omdöme utan inbjudan
Svar från Imagine Cruising New Zealand
Dear Marg,
Thank you so much for taking the time to share your wonderful feedback on your recent Imagine holiday to Norway. We are thrilled to hear that your experience was nothing short of amazing, and we appreciate your kind words about our organization, communication, and honesty.
Ensuring a seamless and memorable journey for our guests is at the heart of what we do, and we're delighted that you found your trip to Norway impeccably organized. Your satisfaction is our greatest reward.
If there's anything more we can do for you or if you have any future travel plans, please don't hesitate to reach out. We look forward to the opportunity to create more extraordinary memories for you in the future.
Thank you once again for choosing Imagine Holidays.
Best regards,
Harrison
Senior Customer Support Executive
Thanks again
The very professional and knowledgeable help received from your very capable staff as per usual in my dealings with Imagine. Thanks again
15 januari 2024
Svar från Imagine Cruising New Zealand
Dear Brian,
Thank you for taking the time to share your exceptional experience with Imagine Holidays. We are delighted to hear that our dedicated team provided you with professional and knowledgeable assistance, as we strive to consistently exceed the expectations of our esteemed guests.
Your kind words serve as a testament to the high standards we uphold at Imagine Holidays. We greatly appreciate your continued trust in us and look forward to crafting more unforgettable experiences for you in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Our second time booking with Imagine…
Our second time booking with Imagine and was excellent again
16 januari 2024
Svar från Imagine Cruising New Zealand
Dear Clive,
Thank you for taking the time to share your wonderful five-star review. We are thrilled to welcome you back for the second time to Imagine Holidays and are delighted to hear that your experience was excellent once again.
At Imagine Holidays, providing consistent excellence is our top priority, and we are grateful for your continued trust in our services. If there are any specific details or preferences you'd like us to consider for your future bookings, please don't hesitate to let us know.
We appreciate your loyalty, and we look forward to crafting more exceptional travel experiences for you in the future.
Best regards,
Harrison
Senior Customer Support Executive
Charles Denman was incrediby helpful
Charles Denman was incrediby helpful. he was easy to understand and told us all we needed to know.
12 januari 2024
Svar från Imagine Cruising New Zealand
Dear Judith,
Thank you for taking the time to share your wonderful five-star review of Imagine Holidays. We are delighted to hear about your positive experience with Charles Denman, and we truly appreciate your kind words.
It's fantastic to know that Charles was incredibly helpful, easy to understand, and provided all the information you needed. At Imagine Holidays, we take pride in our commitment to excellence in customer service, and we are thrilled that Charles exceeded your expectations.
Should you have any further questions or require additional assistance, please don't hesitate to reach out. We look forward to ensuring your journey with us is seamless and memorable.
Thank you for choosing Imagine Holidays, and we wish you an incredible and unforgettable travel experience.
Best regards,
Harrison
Senior Customer Support Executive
Svar från Imagine Cruising New Zealand
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our prompt response, and we're pleased to have assisted you in finding a suitable holiday option. Our team takes pride in delivering excellent service and ensuring that our guests have a clear understanding of their choices.
If there are any additional details or preferences you'd like to discuss further, please feel free to reach out. We look forward to the opportunity to continue exceeding your expectations and making your travel experience with Imagine Holidays truly exceptional.
Warm regards,
Harrison
Senior Customer Support Executive
Amazed at how easy it was to make a…
Amazed at how easy it was to make a booking, Scott was excellent in talking me through the whole procedure, will certainly recommend Imagine Holidays to my friends - most professional.
12 januari 2024
Svar från Imagine Cruising New Zealand
Dear Jan,
Thank you for sharing your amazement and wonderful five-star review! We're thrilled to hear about your smooth booking experience and the excellent assistance provided by Scott. It's truly rewarding to know that he guided you through the procedure with expertise, making the process easy and enjoyable.
Your intention to recommend Imagine Holidays to your friends is the highest compliment we could receive. We take pride in providing a professional and seamless service, and we're delighted to have exceeded your expectations.
Looking forward to welcoming you and your friends on board for more unforgettable journeys.
Best regards,
Harrison
Senior Customer Support Executive
straightforward,
11 januari 2024
Svar från Imagine Cruising New Zealand
Dear Maryann,
Thank you so much for taking the time to share your five-star review! We're thrilled to hear about your exceptional experience with Scott.
We appreciate your kind words and look forward to creating more unforgettable travel experiences for you in the future.
Wishing you happy travels,
Harrison
Senior Customer Support Executive
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