While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Se mer
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The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Se mer
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Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Se mer
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Företagsinformation
Skrivet av företaget
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktuppgifter
Level 10, 21 Queen Street, 1010, Auckland, Nya Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Utmärkt
409 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was easy
It was easy , great booking agent John Macphee.All conditions were covered no issues.
28 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Personal approach
While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
27 augusti 2026
Svar från Imagine Cruising New Zealand
Thank you for taking the time to share your feedback and for reaching out to us. We’re pleased to hear that your concerns were personally addressed promptly and that solutions were found. We value the personal approach and are glad this made a positive difference to your experience.
We hope your conversation with our Booking Manager has now fully resolved any remaining concerns, and we wish you a wonderful holiday and a fantastic travel experience.
Kind regards,
Harrison
Senior Customer Support Agent
Svar från Imagine Cruising New Zealand
Thank you for your five-star review, Lesley. We are pleased to hear that Dan was so helpful and provided you with the support you needed. We will be sure to pass your kind feedback on to him.
Thank you for choosing Imagine Cruising. We hope you have a wonderful holiday and look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
Agent I talked to was knowledgeable and…
Agent I talked to was knowledgeable and very helpful and explained everything in detail.
17 augusti 2026
Svar från Imagine Cruising New Zealand
Thank you for your five-star review, Janet. We are delighted to hear that the agent you spoke with was knowledgeable, helpful and took the time to explain everything in detail. Providing clear and informative guidance is an important part of ensuring our customers feel confident throughout the booking process.
We really appreciate you taking the time to share your experience and thank you for choosing Imagine Cruising. We hope you have a wonderful holiday and look forward to assisting you again in the future.
Warm regards,
Harrison
Senior Customer Support Agent
Great communication and insights from…
Great communication and insights from Dan into making a booking.
11 augusti 2026
Svar från Imagine Cruising New Zealand
Thank you, Mike, for your five-star review. We’re delighted to hear that you received great communication and valuable insights from Dan when making your booking.
It’s wonderful to know that his knowledge and guidance helped make the process straightforward and gave you confidence in your holiday plans. We’ll be sure to pass your kind feedback on to Dan, as it’s always appreciated by our team.
We hope you have a fantastic holiday and enjoy every moment of your cruise.
Warm regards,
Harrison
Senior Customer Support Agent
Svar från Imagine Cruising New Zealand
Thank you for your five-star review. We’re delighted to hear that you found our team so helpful and patient. Taking the time to listen, answer questions and ensure everything is clear is an important part of the service we aim to provide, so it’s lovely to know this was reflected in your experience.
We truly appreciate you choosing Imagine Cruising and look forward to assisting you again as your holiday plans progress.
Warm regards,
Harrison
Senior Customer Support Agent
We spotted the great deal on FB rang…
We spotted the great deal on FB rang the number provided had great conversation with the representative gave all information clearly and gave me time to consult husband rang back and booked very clearly conveyed very happy with result
10 augusti 2026
Svar från Imagine Cruising New Zealand
Thank you, Penelope, for your wonderful five-star review. We’re so pleased to hear that you spotted our offer on Facebook and that the booking process was such a positive experience from start to finish. It’s particularly pleasing to know that our representative took the time to clearly explain everything, answer your questions and give you the opportunity to discuss the holiday with your husband before making your decision.
We’re delighted that you’re so happy with the result and your holiday booking. We look forward to helping you with the arrangements and hope you have a fantastic trip.
Kind regards,
Harrison
Senior Customer Support Agent
Friendly and helpful
Easy to contact. Dan from Perth was friendly and helpful. Important information was verbally provided. Our 3rd booking with Imagine and the service has been great every time.
7 augusti 2026
Svar från Imagine Cruising New Zealand
Thank you, Valerie and Bob, for taking the time to share such wonderful five-star feedback. We’re delighted to hear that you found us easy to contact and that Dan from Perth was friendly, helpful and took the time to provide you with the important information you needed.
Clear communication is such an important part of planning a holiday, so it’s particularly pleasing to know that having key information explained to you verbally helped make the process straightforward and reassuring.
We’re also incredibly grateful to hear that this is your third booking with Imagine Cruising and that you have been pleased with the service on every occasion. Your continued trust and loyalty mean a great deal to us, and we truly appreciate you choosing to travel with us again.
We’ll be sure to pass your kind comments on to Dan. Thank you again, Valerie and Bob, and we hope you have another wonderful holiday and many more memorable journeys ahead.
Warm regards,
Harrison, Senior Customer Support Agent
NZ Cutomers take note
We were inadequately informed about the flight situation and do not consider the flight time offered or our need for a connection to the interrnational flight was realistic. Be careful if needing an internal connection in NZ
5 augusti 2026
Svar från Imagine Cruising New Zealand
Good Afternoon Lynn,
Thank you for taking the time to reach out and I am very sorry to hear of your disappointment in our flight arrangements. That is certainly not what we want or expect for our passengers, and the manager of our Concierge department has been made aware of your concerns. They will be reaching out to you directly to discuss your concerns and see what we can do to reassure you about your upcoming flight arrangements.
Thank you again for getting in touch Lynn, and I am very confident that you will have a wonderful time on your holiday!
Kindest Regards,
Harrison
Senior Customer Support Agent
Dealt with Charlie who was very helpful…
Dealt with Charlie who was very helpful and friendly.
4 augusti 2026
Svar från Imagine Cruising New Zealand
Good evening Shanti,
Thanks for the kind words! It's great to hear Charlie made such a positive impression with his friendly approach and helpful service. We'll be sure to pass your feedback along to him!
Warm regards,
Imagine Cruising Team
Svar från Imagine Cruising New Zealand
Thank you, Mark, for taking the time to leave us a five-star review. We’re delighted to hear that you found the information provided helpful and that our team was friendly throughout your experience with us.
We understand how important it is to receive clear, useful information when planning a holiday, while also having friendly and approachable people available to assist when needed. It’s great to know that we were able to provide both.
Thank you again for choosing Imagine Cruising and for sharing your feedback. We truly appreciate your support and hope you have a fantastic holiday filled with wonderful memories.
Warm regards,
Harrison, Senior Customer Support Agent
Svar från Imagine Cruising New Zealand
Dear Vicky
Thank you for taking the time to share your feedback.
We’re delighted to hear that Fraser was patient, helpful, and a pleasure to deal with. Providing great service and ensuring our customers feel supported throughout their journey is something we value highly.
We’ll be sure to pass on your kind words to Fraser. Thank you for choosing us, and we hope you have a wonderful holiday experience.
Kind Regards
Imagine Cruising
The initial interactions were great
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy.
And the best test was when I was on the trip and had a problem, I was kept informed of progress by the very helpful Bek, who also arranged its resolution.
30 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Corrie, for taking the time to share such thoughtful feedback and for awarding us five stars. We’re delighted to hear that your initial interactions with Imagine Cruising were so positive and that, while on your trip, you had the opportunity to speak with other returning customers who were also happy with their experiences.
We’re particularly pleased to hear that when you encountered an issue during your holiday, Bek was there to support you. Keeping you informed throughout the process and working to arrange a resolution would have been especially important while you were travelling, so it’s wonderful to know that you felt well looked after.
We’ll be sure to pass your kind comments on to Bek, as I’m sure she’ll be very pleased to know that her assistance made a difference to your experience. We also greatly appreciate your confidence in Imagine Cruising and your recognition of the many customers who choose to travel with us again.
Thank you again, Corrie. We hope you have returned home with some fantastic memories from your trip, and we look forward to helping you plan your next adventure.
Kind regards,
Harrison, Senior Customer Support Agent
Very responsive to initial contact and…
Very responsive to initial contact and later when phone system not working properly. Information provided by Charlie was clear and comprehensive making our decision making simple and the subsequent booking process was carefully managed.
30 juli 2026
Svar från Imagine Cruising New Zealand
Thank you for taking the time to leave us such wonderful five-star feedback. We’re delighted to hear that our team was responsive from your initial enquiry and continued to assist promptly when you experienced difficulties with our phone system.
It’s particularly pleasing to know that Charlie provided clear and comprehensive information, helping to make your decision-making process simple and straightforward. We also appreciate your kind comments about the care taken with your subsequent booking. Ensuring each stage is carefully managed and that our customers feel confident in their arrangements is something we place great importance on.
We’ll be sure to pass your feedback on to Charlie and the wider team. Thank you again for choosing Imagine Cruising, and we hope you have a fantastic holiday and a wonderful travel experience.
Warm regards,
Harrison, Senior Customer Support Agent
Felt very rushed
Felt very rushed, would have made different decisions given a bit more time.
28 juli 2026
Svar från Imagine Cruising New Zealand
Dear Peter,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you felt rushed during the booking process and that, with more time, you may have made different decisions. We always want our guests to feel informed, comfortable and confident when booking their holiday, so I'm disappointed to learn that this wasn't your experience.
We truly value your feedback and will be reaching out to you directly to better understand your experience and discuss your concerns. We appreciate you bringing this to our attention and welcome the opportunity to make things right.
Kind regards,
Harrison
Senior Customer Support Agent
Greek islands and Turkey cruise/bus tour
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with everyone and went above and beyond to make sure we had a great experience.
9 juli 2026
Omdöme utan inbjudan
Svar från Imagine Cruising New Zealand
Dear Therese
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that you enjoyed your Greek Islands cruise and Turkey bus tour combination. It is fantastic to know that the destinations visited and excursions provided were both interesting and informative, creating memorable experiences throughout your journey.
We are especially pleased to hear your kind words about Sayhan. We will be sure to pass on your compliments to him, as we know how much of a difference a knowledgeable and caring guide can make. His dedication to ensuring guests have a fantastic experience is truly appreciated.
Thank you again for choosing to travel with us. We hope to welcome you on another unforgettable journey in the future.
Kind regards,
Imagine Cruising
Third time using Imagine cruising
28 juli 2026
Svar från Imagine Cruising New Zealand
Dear Trevor,
Thank you for your fantastic five-star review.
We're honoured that you've chosen Imagine Cruising for a third time. There is no greater compliment than welcoming back returning guests, and we truly appreciate the confidence you've placed in us over the years.
Thank you for your continued loyalty and support. We look forward to helping you create many more unforgettable travel experiences in the future.
Kind regards,
Harrison
Senior Customer Support Agent
Early Days having just booked a cruise…
Early Days having just booked a cruise for 2027. So far so good.
13 juli 2026
Svar från Imagine Cruising New Zealand
Thank you for taking the time to leave us a review. We're pleased to hear that your booking experience has been a positive one so far and that everything has gone smoothly.
With your 2027 cruise now booked, we look forward to supporting you throughout the lead-up to your holiday. If you have any questions along the way, our team is always here to help.
Thank you for choosing Imagine Cruising. We hope your cruise is everything you're looking forward to and more.
Kind regards,
Harrison
Senior Customer Support Agent
Booking process and staff
22 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Noel, for your five-star review.
We're delighted to hear that you were pleased with both the booking process and the service provided by our team. We aim to make arranging your holiday as straightforward and enjoyable as possible, so it's wonderful to know we achieved that for you.
We appreciate your kind feedback and look forward to assisting you with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
Svar från Imagine Cruising New Zealand
Thank you, Kathy, for taking the time to leave your review.
We're delighted to hear you've chosen to book with us again and that you've found our team to be supportive every step of the way. Providing guidance and assistance throughout the journey is something we strive for, so it's wonderful to know this has been your experience.
We appreciate your continued support and look forward to helping you plan your next holiday.
Kind regards,
Harrison
Senior Customer Support Agent
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.