While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Se mer
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The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Se mer
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Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Se mer
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Företagsinformation
Skrivet av företaget
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktuppgifter
Level 10, 21 Queen Street, 1010, Auckland, Nya Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Utmärkt
409 omdömen
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My 3rd holiday with Imagine Cruising.
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one. This saves me inputting the information again.
22 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Lynda, for your wonderful five-star review.
We're honoured that you've chosen to book your third holiday with us. It's fantastic to hear that you've consistently received helpful service and that Viran has made your last two bookings such a smooth experience. Having your previous travel details readily available certainly helps make the process quicker and more convenient, so we're pleased this added to your experience.
Thank you for your continued trust and support. We look forward to helping you plan many more memorable holidays in the years ahead.
Kind regards,
Harrison
Senior Customer Support Agent
Very responsive
Very responsive, gave us options that suited us. Had to be reminded a couple of times about our starting point. Corrections made on the phone didn't carry through to the confirmation documents. Will have to phone again to correct them.
22 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Jax, for taking the time to leave us your feedback.
We're pleased to hear that our team was responsive and worked with you to find options that suited your needs. At the same time, we're sorry to learn that you had to repeat your preferred starting point and that the corrections discussed over the phone weren't reflected in your confirmation documents. We understand how frustrating that would be.
Your comments are appreciated and will help us improve our processes. If the details haven't already been updated, please don't hesitate to get back in touch and we'll ensure everything is corrected as quickly as possible.
Warm regards,
Harrison
Senior Customer Support Agent
Viran and Baxter have been articulate…
Viran and Baxter have been articulate and professional with all my dealings with them bothwhile booking our cruise and flights
21 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Caroline, for your wonderful five-star review.
We're delighted to hear that Viran and Baxter provided such articulate and professional service throughout the booking of your cruise and flights. It's always our aim to make the booking process as smooth and straightforward as possible, so it's fantastic to know they made such a positive impression.
We truly appreciate you taking the time to share your feedback and look forward to helping you with your upcoming holiday.
Kind regards,
Harrison
Senior Customer Support Agent
The agent Bek who I was dealing with…
The agent Bek who I was dealing with was very polite and professional in securing my booking for me.
21 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Michael, for your wonderful five-star review.
We're delighted to hear that Bek provided such polite and professional service while securing your booking. It's great to know the process was a positive experience, and your kind feedback will certainly be appreciated.
Thank you for taking the time to share your experience. We look forward to helping you plan your next holiday.
Warm regards,
Harrison
Senior Customer Support Agent
The telephone staff were very helpful.
8 juli 2026
Svar från Imagine Cruising New Zealand
Dear Evelyn
Thank you for taking the time to share your feedback.
We’re delighted to hear that our customer support team was able to assist you and provide a helpful experience.
We appreciate your kind words and will be sure to share your feedback with the team.
Kind Regards
Imagine Cruising
Svar från Imagine Cruising New Zealand
Thank you, Alan, for your fantastic five-star review.
We're delighted to hear that you found our communication to be clear and our team helpful. Providing friendly, attentive service and keeping our guests well informed are priorities for us, so it's wonderful to know this was reflected in your experience.
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
Bek was great to deal with
Bek was great to deal with. Also timely correspondence re extending our trip and flight details. Altogether much better communication than my last booking.
17 juli 2026
Svar från Imagine Cruising New Zealand
Thank you for your wonderful five-star review.
We're delighted to hear that Bekk was great to work with and that you were pleased with the timely communication regarding your trip extension and flight arrangements. It's especially encouraging to know that your experience was an improvement on your previous booking, as we are always looking for ways to enhance the service we provide.
We sincerely appreciate you taking the time to share your feedback and look forward to assisting you again with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Agent
Svar från Imagine Cruising New Zealand
Thank you, Dawn, for your five-star review.
We're so pleased to hear that your experience was quick and easy. Making the booking process as simple and stress-free as possible is very important to us, so it's wonderful to know we achieved that for you.
We appreciate your feedback and look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
Tele consultant easy to understand
Tele consultant easy to understand, spoke clearly, answered every question knowledgeably. First time engaging with Imagine Cruising - great experience. Simple to book and pay.
16 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Deb, for your wonderful five-star review.
We're delighted to hear that your first experience with us was such a positive one. It's great to know your consultant communicated clearly, answered all of your questions with confidence and made the booking and payment process straightforward and easy.
We truly appreciate you choosing us for your travel plans and thank you for taking the time to share your feedback. We look forward to helping you plan many more memorable holidays in the future.
Kind regards,
Harrison
Senior Customer Support Agent
The lady was polite....professional …
The lady was polite....professional and thorough and a pleasure to deal with.
14 juli 2026
Svar från Imagine Cruising New Zealand
Thank you, Steven, for your fantastic five-star review.
We're so pleased to hear that you had such a positive experience. It's wonderful to know you found your consultant to be polite, professional and thorough, and that they were a pleasure to deal with throughout the process.
We really appreciate you taking the time to share your feedback and look forward to helping you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
viran based in auckland was so helpful …
viran based in auckland was so helpful the booking process was so easy thankyou
14 juli 2026
Svar från Imagine Cruising New Zealand
Dear Bev,
Thank you for your wonderful five-star review.
I'm delighted to hear that Viran made your booking experience so easy and enjoyable. Providing helpful, friendly service and making the booking process as smooth as possible is exactly what we aim for, so it's fantastic to know Viran delivered that for you.
I'll be sure to pass your kind words on to Viran, who will be thrilled to receive your recognition. Thank you for choosing us, and we look forward to helping you plan another unforgettable holiday in the future.
Kind regards,
Harrison
Senior Customer Support Executive
staff professional
Staff are very easy to talk to and respond promptly when I had questions.
My booking website relatively easy to update and follow.
8 juli 2026
Svar från Imagine Cruising New Zealand
Dear Soon,
Thank you for taking the time to leave us your wonderful five-star review.
I'm delighted to hear that you found our team easy to talk to and that your questions were answered promptly. It's also great to know you found your booking portal straightforward to use and easy to keep up to date, as we aim to make every part of the booking process as simple and convenient as possible.
Thank you again for your kind feedback. We truly appreciate your support and look forward to assisting you with your upcoming holiday and future travel plans.
Kind regards,
Harrison
Senior Customer Support Executive
The person was very helpful and…
The person was very helpful and understood what I wanted. It was really good to speak with some-one who has English as their first language, they are so much easier to understand.
6 juli 2026
Svar från Imagine Cruising New Zealand
Thank you for your wonderful five-star review.
We're delighted to hear that you received such helpful service and that your consultant took the time to understand exactly what you were looking for. Providing clear communication and personalised assistance is something we pride ourselves on, so it's great to know this made such a positive difference to your experience.
We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
So far really good all the information…
So far really good all the information that we needed was provided. We are experienced travelers so know what we want. May this continue
Dennis
1 juli 2026
Svar från Imagine Cruising New Zealand
Dear Dennis,
Thank you for taking the time to share your feedback.
We're delighted to hear that you've received all the information you needed and that your experience with us has been positive so far. It's great to know that, as experienced travellers, you found the information provided helpful and met your expectations.
We appreciate your kind words and look forward to continuing to provide you with the same high level of service as you prepare for your holiday.
Kind regards,
Imagine Cruising
Great service
Great service. Had a minor itinerary issue which was sorted promptly.
Thank you
29 juni 2026
Svar från Imagine Cruising New Zealand
Dear Helen,
Thank you for your wonderful five-star review. We're delighted to hear that you received great service from our team.
While we're sorry there was a minor itinerary issue, it's fantastic to know that it was resolved promptly and to your satisfaction. Providing timely support and ensuring our guests can book with confidence is always our priority.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday, and we look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
I’m sorry but the experience of dealing…
I’m sorry but the experience of dealing with you has left a lot to be desired ,ie a change of flights,on our original booking it was shown that our flight from Auckland was depart22/03/27 now told that it’s to be depart the 23/3/27 which means we are loosing a whole day of sightseeing which is a bit upsetting
24 juni 2026
Svar från Imagine Cruising New Zealand
Good Afternoon Bernard,
Thank you for taking the time to reach out regarding your holiday booking experience with us. I do apologise for any confusion that may have been caused here, as there seems like there may have been some mis-communication with regards to your international flights.
As part of the original reservation we had for you, we expected you to depart New Zealand on the 22nd of March, connecting on your way to Japan - most likely via Singapore or similar - and then arriving on the 23rd. However, when we were actually making the flight reservation on your behalf we were able to confirm a direct flight connection with no stopover at no additional cost to you, giving you a much more desirable flight plan.
While you are correct your flight is now departing on the 23rd of March, you are still arriving in Japan on the 23rd exactly as you originally booked.
Thank you again for getting in touch Bernard, and I am sure you will have a wonderful time on your holiday!
Kindest Regards,
Harrison
Senior Customer Support Executive
Having budgeted and saved for my…
Having budgeted and saved for my holiday on a restricted income became a nightmare after receiving the first payment and balance summary, having paid the deposit to find and extra payment of $2600 for my airfare as another payment which to my knowledge was not declared at time of booking. Also on the flight info was stated I leave NZ on 22/03/27 and arrive in Tokyo on 23/03/27 again another change to flying out on 23/03/27 so we miss a whole day sight seeing in Tokyo as we are now put on a day flight and arrive too late that day for sightseeing - most disappointing. The sums didn't add up also on payment summary.
My experience with your company was not transparent or seemless and unfortunately I would not recommend to friends or family and the only reason we are continuing on with this holiday is we loose our deposit of $3050 which we are not willing to donate to Imagine Cruising
24 juni 2026
Svar från Imagine Cruising New Zealand
Good Afternoon Carol,
Thank you for taking the time to reach out and that is very concerning to hear you are not happy with the level of service that we have provided you with so far.
I have referred your concerns to the manager of my Concierge department, and he did attempt to get in touch with you earlier to speak further. Unfortunately, I think we might have just missed you.
When you have the opportunity, are you able please get back in touch with us and we can speak further? We would love to have the chance to do what we can to assist the two of you.
Thank you again for reaching out Carol, looking forward to speaking with you soon!
Kindest Regards,
Harrison
Senior Customer Support Executive
One phone call and subsequent replies…
One phone call and subsequent replies and the booking was completed.Painless!
23 juni 2026
Svar från Imagine Cruising New Zealand
Thank you, Dave, for your fantastic five-star review.
We are delighted to hear that your booking experience was so straightforward and hassle-free. Making the process as smooth and seamless as possible for our guests is always our goal, so it's wonderful to know that one phone call and a few follow-up replies were all it took to get everything arranged.
Thank you for choosing to travel with us. We look forward to assisting you again and hope you have an amazing holiday.
Warm regards,
Harrison
Senior Customer Support Executive
First communication to make a booking
First communication to make a booking. Viran Bhardwaj was outstanding with her help.
16 juni 2026
Svar från Imagine Cruising New Zealand
Dear Ann,
Thank you for your wonderful five-star review. We're delighted to hear that your first communication with Imagine Cruising was such a positive experience.
It's fantastic to know that Viran provided outstanding assistance and helped make the start of your booking journey an enjoyable one. I'll be sure to pass your kind feedback on to Viran, who will be thrilled to know her support made such a positive impression.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and look forward to assisting you again in the future.
Warm regards,
Harrison
Senior Customer Support Agent
Last Minute Holiday
Robyn and I had booked a month-long Mediterranean cruise for later this year. Last Sunday good friends of ours decided to come with us. Viran was contacted on Monday pm and by about 8:30p she had it all booked and paid for including flights and additional hotel nights.
I was blown away with how efficiently she brought everything together. Thank you, Viran, you're a star.
30 mars 2026
Omdöme utan inbjudan
Svar från Imagine Cruising New Zealand
Thank you, Graham, for your wonderful review.
It’s fantastic to hear how smoothly everything came together for you and your friends, especially with such a quick turnaround. Viran will be delighted to know her efficiency and attention to detail made such a strong impression.
We’re so pleased you’re all set for what sounds like an incredible Mediterranean journey, and we truly appreciate you taking the time to share your experience.
Warm regards,
Harrison
Senior Customer Support Executive
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