While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Se mer
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The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Se mer
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Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Se mer
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Företagsinformation
Skrivet av företaget
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktuppgifter
Level 10, 21 Queen Street, 1010, Auckland, Nya Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Utmärkt
409 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Provided all the necessary information…
Provided all the necessary information up front and completed the booking process without any delays
9 januari 2024
Svar från Imagine Cruising New Zealand
Dear Bruce,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our service efficient and appreciated the seamless booking process. At Imagine Holidays, we strive to provide our guests with a straightforward and transparent experience from the beginning.
Your positive feedback reinforces our commitment to delivering exceptional service. If you have any specific suggestions on how we can make your future interactions even more enjoyable, please feel free to let us know. We value your input and look forward to the opportunity of assisting you with your future holiday plans.
Wishing you memorable journeys ahead,
Harrison
Senior Customer Support Executive
Very fast and efficient
Very fast and efficient. Always kept in contact and replied to any email very swiftly.
4 januari 2024
Svar från Imagine Cruising New Zealand
Dear Jackie,
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service to be very fast and efficient. It's our commitment to keep our communication prompt and to address your inquiries swiftly. We appreciate your four-star review and look forward to the opportunity to serve you even better in the future.
If you have any further comments or suggestions, feel free to reach out. We value your input as we continuously strive to enhance our services.
Warm regards,
Harrison
Senior Customer Support Executive
Reassurance required
Just at the start of my trip with a few concerns about connections. Mathew was very patient, very helpful and amazingly prompt to reply.
4 januari 2024
Omdöme utan inbjudan
Svar från Imagine Cruising New Zealand
Dear Susan,
Thank you ever so much for taking the time to share your delightful feedback. We are thrilled to hear that Mathew's exceptional assistance played a crucial role in alleviating your concerns regarding connections at the start of your journey.
At Imagine Holidays, we take immense pride in providing a seamless and worry-free experience for our passengers. Your kind words about Mathew's patience, helpfulness, and prompt responses resonate with our commitment to delivering top-notch service.
We sincerely appreciate your trust in us and are dedicated to ensuring the remainder of your trip is equally exceptional. Should you have any further queries or require assistance, please do not hesitate to reach out.
Wishing you a truly memorable and enjoyable holiday!
Warm regards,
Harrison
Senior Customer Support Executive
Matt has been amazing in sorting out…
Matt has been amazing in sorting out our upcoming trip. We have asked many questions and received prompt answers. Thankyou Matt for your tolerance and attention to detail.
12 december 2023
Omdöme utan inbjudan
Svar från Imagine Cruising New Zealand
Dear Ali,
Thank you for taking the time to share your wonderful five-star review. We are thrilled to hear that Matt has been amazing in assisting you with your upcoming trip. Providing prompt answers and demonstrating tolerance are essential elements of the high standard of service we aim to deliver at Imagine Holidays.
We'll be sure to pass along your heartfelt thanks to Matt for his exceptional attention to detail. If you have any more questions or if there's anything else we can assist you with before your journey, please don't hesitate to reach out. We are here to ensure every aspect of your holiday experience is seamless and memorable.
Thank you for choosing Imagine Holidays; we can't wait to welcome you on your upcoming adventure!
Best Regards,
Harrison
Senior Customer Support Executive
Daniel McCormick was fantastic
Daniel McCormick was fantastic. Very clear explained everything, answered our questions. We booked on 16th October and by 18th October had our Booking reference no and all our documents and itinerary. Have used Imagine Holidays before but this time was certainly most efficient. Hope you are there for next time Daniel :)
17 oktober 2023
I haven't been on the holiday yet but…
I haven't been on the holiday yet but service and contact ability were excellent
13 oktober 2023
Svar från Imagine Cruising New Zealand
Dear Colleen,
Thank you for your gracious five-star review! We're delighted to hear that you've had an exceptional experience with our service and communication. We eagerly anticipate the opportunity to craft a memorable and luxurious holiday experience for you in the near future. If you have any further inquiries or special requests, please don't hesitate to get in touch with us. Your satisfaction is of utmost importance to us.
Wishing you a splendid day!
Warm regards,
Harrison
Senior Customer Support Executive
Quick, efficient, holiday booking
I did love the quick transaction in actually booking this holiday and Viran was particularly efficient and assisting.
In wanting to query something I did phone the number provided and within minutes everything was made clear.
I would certainly endorse Imagine Holidays for their efficiency and friendliness!
21 augusti 2023
Svar från Imagine Cruising New Zealand
Good Afternoon Marguerite,
Thank you for taking the time to provide us your feedback, and thank you for your time on the phone earlier today!
We always appreciate when our passengers pass on their experiences with us, as that is the best way for us to improve the service we provide.
Great to hear that Viran from my bookings team and Josh here with me in Customer Support have done such an amazing job of looking after you so far.
Thank you again for your time Marguerite, and I look forward to hearing how wonderful your holiday was!
Kindest Regards,
Harrison
Customer Support Supervisor
My phone call was answered in quick…
My phone call was answered in quick time and the agent was helpful and did exactly as I would expect a good experienced agent to do = thanks
30 augusti 2023
Svar från Imagine Cruising New Zealand
Dear Colleen, what a great way to start the day with your fabulous 5 STARS! Thank you from all the staff at Imagine Holidays. We love helping people to get excited about their amazing holidays, and it is always a pleasure to help you. Have a most outstanding day,
Kind Regards
Josh
Customer Support
Getting the booking organized and…
Getting the booking organized and confirmed quickly was good but there was a sense of "stand over" tactics in getting the payment through when I insisted I would make the payments online from my account and not by cards.
The responses of all information, receipts, booking confirmation was prompt and reassuring
22 augusti 2023
Svar från Imagine Cruising New Zealand
Good Morning,
Thank you for taking the time to leave us a review! Great to hear that my team was able to provide you with prompt and efficient service.
We pride ourselves on delivering a simple and easy booking process, so I do apologise for any difficulty or confusion with completing your initial deposit payment. I have already forwarded your comments to my management team to investigate further with my agents, so thank you again for that feedback.
If there is anything else myself or my team can assist you with, please just let us know!
Kindest Regards,
Harrison
Customer Support Supervisor
Patience of the caller.
24 augusti 2023
Svar från Imagine Cruising New Zealand
Good Afternoon Lesley,
Thank you very much for taking the time to leave us a review! Great to hear that Dan was able to take the time to speak with you and confirm your holiday booking.
We pride ourselves on a simple and straight-forward booking process, and it's wonderful to hear that we delivered.
If there is anything else we can do for you, please do not hesitate to ask!
Kind Regards,
Harrison
Customer Support Supervisor
Was easy to talk to and understood my…
Was easy to talk to and understood my requirements
21 augusti 2023
Svar från Imagine Cruising New Zealand
Hello Graham,
Thank you very much for your positive review! Wonderful to hear that Artem did such a great job of setting up your holiday package.
As one of our most experienced and trusted agents, it's always great to hear that Artem has upheld our expected high level of service.
If there is anything else we can do for you, please just let us know!
Kind Regards,
Harrison
Customer Support Supervisor
Customer adviser was extremely helpful…
Customer adviser was extremely helpful in booking my holiday. Good details were provided and questions answered. Alison Brocklehurst
16 augusti 2023
Svar från Imagine Cruising New Zealand
Good Afternoon Alison,
Thank you so much for your wonderful review! Great to hear that Viran did such a good job of looking after you and setting up your holiday package.
Viran is one of our most experienced and trusted agents, and I will be sure to pass your kind words on.
Please let me know if there is anything else we can do for you, and have a wonderful time on the Indian Pacific next year!
Kind Regards,
Harrison
Customer Support Supervisor
First time we have booked with your…
First time we have booked with your company .
It seems to be a good tour , so guess we will find out.
The lady was informative and polite.
16 augusti 2023
Svar från Imagine Cruising New Zealand
Good Morning,
Thank you for taking the time to reach out and leave us with your feedback! We appreciate all of our passenger comments, and its great to hear that Viran did such a good job of looking after you when booking.
If there is anything else myself or my Customer Support team can do for you please just let us know, and we look forward to hearing what a great holiday you had on your return!
Kind Regards,
Harrison
Customer Support Supervisor
Good package deal.
The agent kept us well informed throughout the enquiry and the eventual booking process.
14 augusti 2023
Svar från Imagine Cruising New Zealand
Dear Rod,
We greatly appreciate your five-star review and the time you've taken to share your experience with us. It's wonderful to know that our agent's efforts to keep you well informed made a positive impact on your enquiry and booking process.
Clear communication and transparency are key values for us, and we're delighted that you felt supported and informed every step of the way. Your satisfaction is our priority, and we're thrilled to have been a part of your journey.
Should you have any more questions or require assistance in the future, please don't hesitate to get in touch. We're here to make your travel experience as smooth and enjoyable as possible.
Thank you for choosing us, and we look forward to serving you again.
Best regards,
Harrison
Customer Support Supervisor
New Trip
we spoke to Viran to arrange our trip she was very informative and it was easy to book our trip.
16 augusti 2023
Svar från Imagine Cruising New Zealand
Hello Pauline,
Thank you very much for taking the time to leave us a review! Fantastic to hear that Viran did such a good job of looking after you. Viran is one of our most experienced agents and we are lucky to have her onboard. I'll be sure to pass your kind words on!
Have an amazing time on your cruise, and we look forward to hearing from you how great it was!
Kind Regards,
Harrison
Customer Support Supervisor
So far so good
So far so good, the sales team did a good job taking us through the purchase. Transparency is an issue, please be specific about which airline is being used as this can have a bearing on overall satisfaction.
16 augusti 2023
Svar från Imagine Cruising New Zealand
Good Afternoon John,
Thank you for your review and for your time on the phone earlier today!
My apologies for the difficulty with your airline, and as we discussed that is something I will be following up for you on my side of things. Thank you for letting me know.
Also as we discussed, when you call through to my New Zealand booking team, if there is no-one available at that time to take your call it connects through to my Australian team. This is to provide you with the most timely response to your enquiry and so you aren't kept waiting on the phone.
Thanks again for your time, and looking forward to speaking with you soon!
Kindest Regards,
Harrison
Customer Support Supervisor
Helpful Service from Scott MacPhee.
Scott MacPhee was most helpful in obtaining extra information to help us decide on our holiday. He did not call us when promised re deposit but I was able to contact the Customer Service Dept and they too were helpful in finalising our second deposit and we are happy with everything up to now.
31 juli 2023
Svar från Imagine Cruising New Zealand
Good Morning Margaret,
Thank you for your kind words! Great to hear that Scott was able to do such a great job of looking after you and setting up your holiday.
I do apologise for the delay in getting back to you to complete the second deposit payment, and I can see that Luc from my Customer Support team was able to help you with that as well.
Have a wonderful time on your cruise next year, and we look forward to hearing about how great it was!
Kind Regards,
Harrison
Customer Support Supervisor
trustworthy
When I went in April 2021. everything was as promised except on the Kangaroo island tour we had no escort. She was on another trip
7 augusti 2023
Svar från Imagine Cruising New Zealand
Good afternoon Myra,
Thank you so much for taking the time to share your feedback with us. Sorry to hear you missed out on having a representative join you on Kangaroo Island, hopefully you were still able to have a fantastic experience.
We are absolutely thrilled to have you joining us again for your upcoming Tasmanian voyage on the luxurious Queen Elizabeth.
Please do not hesitate to reach out should we be able to support you any further in anticipation of your departure.
Kindest regards,
Michael
Imagine Holidays
Customer Support
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