While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Se mer
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The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Se mer
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Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Se mer
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Företagsinformation
Skrivet av företaget
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktuppgifter
Level 10, 21 Queen Street, 1010, Auckland, Nya Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Utmärkt
409 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Charles was most helpful and explained…
Charles was most helpful and explained the terms and conditions of our holiday extremely well. He was patient and took time with us over the phone.
26 mars 2024
Svar från Imagine Cruising New Zealand
Dear Robert,
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about your positive interaction with Charles.
Charles is indeed a valued member of our team, and we're delighted that he was able to assist you effectively and provide a thorough explanation of our holiday terms and conditions. Your commendation of his patience and dedication means a lot to us.
We will ensure that your kind words are passed along to Charles. It's feedback like yours that motivates us to continually strive for excellence in customer service.
If you have any further questions or require assistance in the future, please don't hesitate to reach out.
Kind Regards
Josh
Customer Support
Very friendly and helpful salesperson…
Very friendly and helpful salesperson on the phone and seemless process signing up to a cruise holiday.
22 mars 2024
Svar från Imagine Cruising New Zealand
Dear Rhonda,
Thank you ever so much for taking the time to share your experience with us! We are absolutely delighted to hear that Artem provided you with such exceptional service during your booking process. It's always our aim to ensure our guests feel welcomed and supported from the very first interaction.
Artem will be thrilled to learn of your kind words about his friendly and helpful assistance. We pride ourselves on delivering a seamless and stress-free experience for our passengers, and it's wonderful to know that this was reflected in your journey to booking your cruise holiday.
If there's anything more we can assist you with as you prepare for your upcoming adventure, please do not hesitate to reach out. We are here to make every aspect of your holiday as enjoyable as possible.
Wishing you smooth sailing and unforgettable moments on your cruise!
Warm regards,
Harrison
Senior Customer Support Executive
Very professional & answered all my…
Very professional & answered all my questions honestly
18 mars 2024
Svar från Imagine Cruising New Zealand
Dear Christine,
Thank you ever so much for taking the time to share your delightful five-star review with us! We're thrilled to hear that your experience with us was nothing short of exceptional.
Viran will be particularly delighted to know that her service stood out to you. She truly epitomizes professionalism, and her commitment to providing honest and thorough answers to your questions reflects the high standards we strive for at Imagine Holidays.
Your kind words inspire us to continue delivering top-notch service and unforgettable experiences for our guests. We're already looking forward to welcoming you back on another extraordinary journey with us.
Warm regards,
Harrison
Senior Customer Support Executive
Helpful booking system
The discount offered was helpful and the agent was warm and helpful. A pleasant and efficient experience.
13 mars 2024
Svar från Imagine Cruising New Zealand
Dear Don,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you found the discount offered to be helpful and that our agent provided warm and helpful assistance throughout your booking process.
Ensuring a pleasant and efficient experience for our guests is always our top priority, and we are pleased that we could meet your expectations.
Warm regards,
Sara
Customer Support Executive
Imagine Holidays
Very prompt and helpful sales person
Very prompt and helpful sales person, details in full and explained what I needed to know. Plus a very good deal
14 mars 2024
Svar från Imagine Cruising New Zealand
Dear Nina,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our sales person to be both prompt and helpful. Ensuring that our guests receive detailed explanations and have all their queries addressed is a priority for us, so it's fantastic to know that we met your expectations in this regard.
We're delighted that you also found the deal to be very satisfactory. Providing excellent value for our guests is something we continuously strive for, and we're glad we could offer you a package that met your needs.
Should you require any further assistance or have any questions in the future, please don't hesitate to get in touch. We're here to make your holiday planning as seamless and enjoyable as possible.
Warm regards,
Harrison
Senior Customer Support Executive
Imagine Holidays
Expertly organised fun-filled tour
Everything went very smoothly, the staff were attentive, friendly and helpful and there were lots of interesting aspects to keep us engaged.
18 september 2023
Svar från Imagine Cruising New Zealand
Dear Alyson,
Thank you for taking the time to share your wonderful experience with Imagine Holidays. We are thrilled to hear that everything went smoothly during your journey. Our team takes pride in providing attentive, friendly, and helpful service to ensure our passengers have a memorable time.
It's fantastic to know that you found lots of interesting aspects to keep you engaged throughout your holiday. At Imagine Holidays, we strive to curate enriching experiences and your positive feedback is truly rewarding.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Very pleasant experience
Viran was so helpful in my request for information about an advertised trip.
When we decided that particular trip was too soon Viran worked out a better one for us.
7 mars 2024
Svar från Imagine Cruising New Zealand
Dear Janice,
Thank you for taking the time to share your positive experience with Imagine Holidays. We are delighted to hear that you found our team member, Viran, to be so helpful in addressing your request for information about the advertised trip.
It's fantastic to learn that Viran went above and beyond to ensure you had a suitable alternative when the initial trip didn't quite align with your timing preferences. Our team takes pride in crafting bespoke holiday packages to meet the unique preferences of our guests.
We appreciate your kind words and look forward to assisting you in creating more memorable journeys in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
The guy on the phone ,scott
1 mars 2024
Svar från Imagine Cruising New Zealand
Dear Carol,
Thank you for taking the time to share your 4-star review. We're delighted to hear that Scott provided you with excellent assistance over the phone. At Imagine Holidays, ensuring our passengers receive top-notch service is our priority. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you wonderful travels ahead!
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Great holiday package from Imagine
We telephoned to enquire about a package. Info was clearly presented. We booked the package. Very satisfied
26 februari 2024
Svar från Imagine Cruising New Zealand
Dear Valued Passenger,
Thank you for taking the time to share your positive experience with Imagine Holidays. We are delighted to hear that our team provided clear and helpful information during your telephone enquiry, leading to your satisfaction with the booking process.
At Imagine Holidays, our commitment is to offer exceptional service, and it brings us great joy to know that we met your expectations. If you have any further inquiries or if there's anything else we can assist you with, please do not hesitate to reach out.
We appreciate your trust in Imagine Holidays and look forward to creating more memorable moments for you in the future.
Warm regards,
Sara
Customer Support Executive
Imagine Holidays
Viran
The travel consultant that I dealt with (Viran) was on the ball, she knew the product that I was asking about inside out and was able to answer any questions that I put to her.
She was also very helpful when I asked about changes to the itinerary
Ed Plunkett
29 februari 2024
Svar från Imagine Cruising New Zealand
Dear Mr. Plunkett,
Thank you for taking the time to share your fantastic feedback with us. We're thrilled to hear about your positive experience with our travel consultant, Viran. It's wonderful to know that she demonstrated a deep understanding of our offerings and provided helpful assistance, particularly with changes to your itinerary.
At Imagine Holidays, we take great pride in delivering exceptional service, and we are delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you continued joyful travels!
Kind regards,
Sara
Customer Support Executive
Imagine Holidays
Svar från Imagine Cruising New Zealand
Dear Deirdre,
Thank you so much for taking the time to share your wonderful 5-star review! We are delighted to hear that Viran provided you with efficient and helpful service. At Imagine Holidays, our team is committed to ensuring our guests' experiences exceed expectations. We truly appreciate your kind words.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Svar från Imagine Cruising New Zealand
Dear Pauline,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Viran provided excellent and thorough assistance during your call, ensuring clarity in all aspects. Your feedback is truly appreciated, and we look forward to crafting more exceptional moments for you in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Success
I had been on the lookout for this travel experience but with little success. A newspaper advertisement of a 2025 voyage contained the Italian Lakes and rail tours so it was worth following up. The response from Viran was so helpful that we were able to complete the travel agenda. Only criticism was the pressure to buy now without the weekend to confer with family members overseas left me feeling unhappy
23 februari 2024
Svar från Imagine Cruising New Zealand
Dear Lynne,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the Italian Lakes and rail tours in our 2025 voyage appealing, and we appreciate your kind words about Viran's assistance in completing your travel agenda.
We sincerely apologize if you felt pressured during the booking process. We do require confirmation from all our passengers upon booking their trip as this allows us to secure the booking to ensure your place is confirmed on the trip.
If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We value your feedback and hope to have the pleasure of arranging another unforgettable journey for you in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Great Customer Service
Lovely lady to work with . Viran was most helpful and sorted everything out for us. Looking forward to our holiday next year.
26 februari 2024
Svar från Imagine Cruising New Zealand
Dear valued passenger,
Thank you for taking the time to share your experience with us. We are delighted to hear that you had a positive interaction with Viran, and we appreciate your kind words about our service. It is our pleasure to assist you in planning your upcoming holiday, and we look forward to ensuring a seamless and memorable experience for you next year.
If you have any further inquiries or requests, please do not hesitate to reach out. Safe travels and best wishes for your upcoming holiday adventure!
Warm regards,
Sara
Customer Support Executive
Imagine Holidays
Viran was prompt to get back to us to…
Viran was prompt to get back to us to with answers to our questions.
Very happy with the booking process.
23 februari 2024
Svar från Imagine Cruising New Zealand
Dear William,
Thank you for taking the time to share your wonderful 5-star review with us! We're thrilled to hear that Viran provided prompt and helpful responses to your questions, making your booking experience a delight. At Imagine Holidays, ensuring our guests' satisfaction is our top priority, and we're delighted that you had a positive experience with us.
If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We look forward to crafting more exceptional holiday experiences for you in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Follow through was good
Follow through was good. I did not get the return phone call as promised that night, but did receive a call back the following day. Explanations were clear and concise. Felt a little hurried when it came time to make payment, but was given sufficient explanation.
23 februari 2024
Svar från Imagine Cruising New Zealand
Dear Leslie,
Thank you for taking the time to share your feedback regarding your recent interaction with our team. We appreciate your honesty and are committed to continuously improving our service based on your input.
Firstly, we apologise for any inconvenience caused by the delay in receiving the return phone call as promised. Your time is valuable, and we understand the importance of timely communication. Rest assured, we have taken note of this and will work diligently to ensure better adherence to our commitments in the future.
We're glad to hear that you did eventually receive a call back the following day, and that the explanations provided were clear and concise. Our aim is to ensure that all our guests feel informed and confident in their decision-making process.
Regarding your experience with the payment process, we apologise if you felt hurried. We strive to provide a seamless and comfortable experience for our guests at every step of the way, including during payment processing. Your feedback is important to us, and we will review our procedures to ensure that guests are given sufficient time and explanation during this crucial stage.
We truly appreciate your patience and understanding throughout this process. If there are any further questions or concerns you have, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with us is nothing short of exceptional.
Kind Regards
Josh
Customer Support
Viran
Viran, with many years of cruise ship experience and the representative we dealt with for a Princess cruise- up coming will be our 4th Princess cruise- is extremely knowledgeable, attentive and makes our choices confident and pleasurable. Jim K
23 februari 2024
Svar från Imagine Cruising New Zealand
Dear Jim,
Thank you for sharing your positive experience with Viran, our representative for your upcoming Princess cruise. We greatly appreciate your feedback and are thrilled to hear that Viran's expertise and attentiveness have made your cruise planning a confident and pleasurable experience.
Viran is dedicated to ensuring that every aspect of your cruise is tailored to your preferences and exceeds your expectations.
I will personally convey your appreciation to Viran, and I'm certain that your kind words will serve as motivation to continue delivering top-notch service to all our valued guests.
If there's anything else we can assist you with before your cruise or during your voyage, please do not hesitate to reach out. We are here to ensure that your upcoming Princess cruise is nothing short of amazing.
Kind Regards
Josh
Customer Support
Svar från Imagine Cruising New Zealand
Dear Cindy,
Thank you ever so much for your five-star review! We're absolutely delighted to hear that our service was timely and helpful. Ensuring our guests' satisfaction is our utmost priority, and we're thrilled to have met your expectations. Should you ever wish to embark on another unforgettable journey, we'll be here to assist you every step of the way.
Warm regards,
Harrison
Senior Customer Support Executive
Staff on ambience all polite and…
Staff on ambience all polite and helpful. Very disappointed in the old ship. Superior room with balcony very smal. We were led to believe bigger than averagel. Bathroom size of a caravan bathroom. Air conditioning very cold. Balcony very tiny. Furnishing average.
Food very average. Wont be paying gratuities. Beds comfirtable. Disappointed traveller's.
20 februari 2024
Omdöme utan inbjudan
Svar från Imagine Cruising New Zealand
Dear Valued Passenger,
Thank you for taking the time to share your feedback regarding your recent experience aboard the Ambience cruise ship. We deeply regret to hear that your stay did not meet your expectations, particularly regarding the Ambience and its room amenities.
We sincerely apologise for any disappointment caused by the perceived poor quality of the Ambience, as well as the size of the superior room and balcony. It's truly disheartening to learn that your expectations were not met, especially when it comes to the comfort and enjoyment of your stay.
At the same time, we are pleased to hear that the staff onboard were very helpful. Providing exceptional service is always a top priority, and we are delighted that the Ambience staff were able to assist you during your journey.
Please know that our team is dedicated to ensuring the utmost satisfaction of our guests, and we take your feedback seriously. We will certainly review your comments internally to identify areas for improvement and address any discrepancies in the information provided to guests regarding room sizes and amenities.
We value your input and would like to make things right. We encourage you to reach out to us directly upon your return so that we can further discuss your concerns and work towards resolving any issues you may have encountered. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust and exceed your expectations in the future.
Once again, we apologise for any inconvenience you experienced and thank you for bringing these matters to our attention. We appreciate your patronage and hope to welcome you back for a more enjoyable experience with Imagine Holidays.
Warm regards,
Harrison Senior Customer Support Executive
Great experience from Charles …
I had called a couple of times earlier to discuss and had also asked for a call back from a particular agent. But that call never came through. So I called again and spoke to Charles Denman and he was really really helpful in booking my tour explaining in details all the details. This made my experience great otherwise I was a bit disappointed when I did not receive a call back as requested.
12 februari 2024
Svar från Imagine Cruising New Zealand
Dear Kajoli,
Thank you for taking the time to share your feedback with us. We truly value your input and are delighted to hear that Charles Denman provided you with exceptional service during the booking process for your tour. We sincerely apologise for any inconvenience caused by the missed callback from our team earlier. Rest assured, we are addressing this internally to ensure that such oversights are not repeated in the future.
We are committed to delivering outstanding service to all our guests, and your comments serve as a valuable reminder of the importance of timely communication and personalised assistance. We are thrilled that despite the initial hiccup, Charles was able to assist you effectively and make your overall experience a great one.
Once again, thank you for choosing Imagine Holidays, and we look forward to welcoming you on board for an unforgettable journey.
Warm regards,
Harrison
Senior Customer Support Executive
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